Questionable Quality on Nanospeed.

[twobeer]

I just saw got a few rackets back from my stringer.. (one NS8000 2U, one NS8003U, a SOTX Ti-11, an AT700 3U and one 3U, and a Prince More 87+ all strung at 30x31 BG80 (NS and ATs using Yonex reccomended patterns).. All are fine exept the NS8000 3U which just cracked badly in the frame during stringing (at 5-o-clock on the frame) (babolat high-end electronic strining machine was used, and a very experienced stringer)... I (and the stringer) was chocked that The NS8000 broke this easilly.. For a top end racket 30lbs stringing is frequently used by pros and the racket was brand new.. As far as I could tell the stringer are not to blame for this, and I am really starting to question the quality of early versions of the NS8000!! (This is the second that has cracked without clashes and not too extreme forces!!) and I get the impression that the NS are really fragile (isn't the idea with nano-tubes be both light and ...strong?!?! :-) )
If the yonex high-end rackets are getting this fragile these days I think it may be a danger of damaging the Yonex reputation. Perhaps this was just a freak statisitacal occurance (I will see when i get new ones if they self-destructs as well :-P.

I will talk to the Yonex rep here together with my stringer, if I can get a replacement, but as 30lbs isn't "guaranteed" by yonex (ridicilously low) suggested tension-ranges, even though its very common that sponsored players use tension in these ranges, Its mey not be covered by warranty :-(

Will post some pictures later on...(i left it at the stringer if the Yonex reps wants to have a look at it..

I am getting scared here... I really like the NS8000, but if it cant be strung at decent tensions without breakin.. it may be to expensive (it's not like its the cheapest racket around, if its a 50% breakage ratio :-) )

/Twobeer

[cooler]

- nanocarbons are not placed at 5 o'clock area because it is pretty strong over there already. Given it's a new racket and with an experienced stringer, good chance it is manufacturer defect.
-if u bought it from an authorized yonex dealer, i believe u should able to get a replacement from yonex for that breakage.

[adidas_lee]

Hi 2 beer,
30 lbs is hell alot high tension. I think I will have to use all my bull strength to hit the shuttle to make it goes from base to base.:crying: I just think maybe 27 lbs will be ideal. A drop of 1 lbs after one week will make the tension have more repulsion. Good for smashing n defence too. High tension is good for control but not for smashes. My 2 cts, man:p
Adidas.

I just saw got a few rackets back from my stringer.. (one NS8000 2U, one NS8003U, a SOTX Ti-11, an AT700 3U and one 3U, and a Prince More 87+ all strung at 30x31 BG80 (NS and ATs using Yonex reccomended patterns).. All are fine exept the NS8000 3U which just cracked badly in the frame during stringing (at 5-o-clock on the frame) (babolat high-end electronic strining machine was used, and a very experienced stringer)... I (and the stringer) was chocked that The NS8000 broke this easilly.. For a top end racket 30lbs stringing is frequently used by pros and the racket was brand new.. As far as I could tell the stringer are not to blame for this, and I am really starting to question the quality of early versions of the NS8000!! (This is the second that has cracked without clashes and not too extreme forces!!) and I get the impression that the NS are really fragile (isn't the idea with nano-tubes be both light and ...strong?!?! :-) )
If the yonex high-end rackets are getting this fragile these days I think it may be a danger of damaging the Yonex reputation. Perhaps this was just a freak statisitacal occurance (I will see when i get new ones if they self-destructs as well :-P.

I will talk to the Yonex rep here together with my stringer, if I can get a replacement, but as 30lbs isn't "guaranteed" by yonex (ridicilously low) suggested tension-ranges, even though its very common that sponsored players use tension in these ranges, Its mey not be covered by warranty :-(

Will post some pictures later on...(i left it at the stringer if the Yonex reps wants to have a look at it..

I am getting scared here... I really like the NS8000, but if it cant be strung at decent tensions without breakin.. it may be to expensive (it's not like its the cheapest racket around, if its a 50% breakage ratio :-) )

/Twobeer

[Woven]

- nanocarbons are not placed at 5 o'clock area because it is pretty strong over there already. Given it's a new racket and with an experienced stringer, good chance it is manufacturer defect.
-if u bought it from an authorized yonex dealer, i believe u should able to get a replacement from yonex for that breakage.

i actually would doubt that yonex will be replacing ur racket. If im correct, the max tension suggested by yonex on 3u NS8k is 24 lbs, therefore this is the case where yonex can say "its ur own fault for going over the limits".

[cooler]

i actually would doubt that yonex will be replacing ur racket. If im correct, the max tension suggested by yonex on 3u NS8k is 24 lbs, therefore this is the case where yonex can say "its ur own fault for going over the limits".

we're all just guessing now :p , what twobeer will or not get is real, right? :p

[Javalina]

In my opinion, I don't think you have to mention that you have strung with such a high tension. Just tell them that you have it strung it within the recommended the tension and see how it goes from there. If there is truely a manufactor's defect, I think they will be getting a lot of complaints about NS8000 and they are well aware that there is something wrong with this model. Here is my two cents worth.

[taneepak]

In my opinion, I don't think you have to mention that you have strung with such a high tension. Just tell them that you have it strung it within the recommended the tension and see how it goes from there. If there is truely a manufactor's defect, I think they will be getting a lot of complaints about NS8000 and they are well aware that there is something wrong with this model. Here is my two cents worth.

I don't think this approach will work. You must return the broken racquet with the strings intact and uncut. They can see its high tension.

[dfk7977]

My Nanospeed 8k just crack at the nano-carbon area yesterday :crying: strung at only 24lbs...

[terror]

24???

and i thought it was an ok racquet only its really pricey

[Neil Nicholls]

My Nanospeed 8k just crack at the nano-carbon area yesterday :crying: strung at only 24lbs...
what was the racquet doing when it cracked?
clash with another racquet?
mis-hit?
being strung?

[OTFK]

Well, over the years, I have problems with their racquets. None of the "recent" Yonex racquet will last more than 2 years in my hands. They either cracked at the T-joint around the rim or the shaft split. I was using tension around 20-22 lb. I played single and doubles with plastic shuttle. Therefore, the clashes with another racquet or the floor happened once in a while.
Almost 4-5 years ago, I switched to Black Knight 2006 racquet and the tension is now 24-26 lb. The BK racquets have not failed yet.
This is just my observation. The only Yonex racquet lasted longer than 2 years in my hand was a Carbonex 8 purchased at Hong Kong in 1986 (tension 18-20 lb). The racquet lasted four years then the connection between the shaft and the wooden handle came loose. It is now my wrist sanp practice racket.
For the price that Yonex is asking, I was expecting their rackets to last at least 3-4 years.

[twobeer]

In my opinion, I don't think you have to mention that you have strung with such a high tension. Just tell them that you have it strung it within the recommended the tension and see how it goes from there. If there is truely a manufactor's defect, I think they will be getting a lot of complaints about NS8000 and they are well aware that there is something wrong with this model. Here is my two cents worth.

I suspect they may have gotten quite a few complaints (maybe it's just the very early batches?).

I would never be hide the facts about tension used etc.

I would feel bad about my self not being 100% honest about issues like this.

I know i went beyond "guarantees", but I also know that most(maybe all?) of their sponsored pro's do this all the time :-), which isn't discouraged by Yonex, and that most other racket-vendors have more generous guarantees on tension durability.

So let's see how this unfolds..

/Twobeer

[twobeer]

I don't think this approach will work. You must return the broken racquet with the strings intact and uncut. They can see its high tension.

Agreed.

I left it intact to the stringer if the yonex rep would like to have a look at it.

/Twobeer

[twobeer]

Well, over the years, I have problems with their racquets. None of the "recent" Yonex racquet will last more than 2 years in my hands. They either cracked at the T-joint around the rim or the shaft split. I was using tension around 20-22 lb. I played single and doubles with plastic shuttle. Therefore, the clashes with another racquet or the floor happened once in a while.
Almost 4-5 years ago, I switched to Black Knight 2006 racquet and the tension is now 24-26 lb. The BK racquets have not failed yet.
This is just my observation. The only Yonex racquet lasted longer than 2 years in my hand was a Carbonex 8 purchased at Hong Kong in 1986 (tension 18-20 lb). The racquet lasted four years then the connection between the shaft and the wooden handle came loose. It is now my wrist sanp practice racket.
For the price that Yonex is asking, I was expecting their rackets to last at least 3-4 years.

Personally I don't expect the high end rackets to withstand abuse in forms of hitting the floor, clashes etc.. And I could also buy into that advanced material has a shorter lifecycle.. (F1 Auto parts versus consumer stuff is a good analogy).

But I would like a new racket to hold about 30lbs of tension at least til after leiving the stringing machine :-)

(analogy with F1 would be to have the part last at least a race ;.) )

/Twobeer

[LazyBuddy]

The nature of NS8k (slim frame, 1 string/gromment design) means this racket have relatively weaker structures to start with. Therefore, high tension and clashes could do serious damage on this one, when compare to others. :cool:

[twobeer]

The nature of NS8k (slim frame, 1 string/gromment design) means this racket have relatively weaker structures to start with. Therefore, high tension and clashes could do serious damage on this one, when compare to others. :cool:

Definitively.. But High tension without clashes... I think a new un-tarnished one should handle 30lbs!

/Twobeer

[fast3r]

It's not just the NS8000s- my friends NS7000 broke last week at the 2 o'clock area for no apparent reason. He was preparing to serve when he noticed a large in the racquet, which had deformed. Racquet was a couple of months old, no serious clashes, nothing that could cause a racquet to break. One restring also, at about 23lbs. I highly doubt that it is the stringers fault i believe he is one of the best around - official stringer at the All England and also the Wimbledon tennis championships.

[Pete LSD]

I think so too: I strung Ti-10s SP (2004) to 30 lbs X 33 lbs without issues. We have the same situation here when MP-100 first came out with defective frames. Early (pre-2002) Ti-10s SP have weaker frames.


Definitively.. But High tension without clashes... I think a new un-tarnished one should handle 30lbs!

/Twobeer

[dfk7977]

A clash with AT700 and my NS8K just broken at the 2 o'clock area where Yonex claim the nano-carbon located. I have called Yonex Thailand and sending my NS8K for a warranty claim. Yonex racquet doesn't come with an International Warranty!! :mad:

[taneepak]

The Babolat high end stringing machine requires a specific badminton kit to string badminton racquets. The standard machine without this kit is for tennis only. Other manufacturers make do with one standard machine for all types of racquet, using adjustable posts and side supports which are perfect for tennis but slightly compromised for badminton.

[taneepak]

The higher the modulus of a racquet material the more brittle it becomes. But racquets are supposed to be made in such a way that the high modulus (stiffness) is on the face side of the frame so that it can withstand the enormous twisting forces of powerful off-centre hits. Sideways, the frame should be elastic enough for you to safely compress an unstrung racquet frame inwards by a few mm. Maybe the idea mix for the Nano series will be found in later production batches.

[iamball]

It's not just the NS8000s- my friends NS7000 broke last week at the 2 o'clock area for no apparent reason. He was preparing to serve when he noticed a large in the racquet, which had deformed. Racquet was a couple of months old, no serious clashes, nothing that could cause a racquet to break. One restring also, at about 23lbs. I highly doubt that it is the stringers fault i believe he is one of the best around - official stringer at the All England and also the Wimbledon tennis championships.


Really glad to see this thread here coz I'm not the only bad luck guy and would like to share my really bad luck experience :( due to YY's bad quality new series racket w/ you guys. Sorry for long passage.:p

I bought a GR version NS7k (so-called europe version here in HK w/ so-called better quality than SP version - of course w/ around US$10 price difference) w/ 23lbs at the end of Jun.

I collected it happily after work and then played game w/ my friends on the same day. After receiving 10~20 turns warm up swinging at high level, my new racket was cracked suddenly at the 11 o'clock position :crying: and I'm swear that I didn't clash w/ friend's racket and ground - they can be my witness.

At the cracking point, the paint/coating is still there but obviously not stick to the frame due to the crack. Then I called the shop instantly.

The day after, I took my racket back to the shop and argued with the shop keeper and asked the shop keeper for replacing new one to me instantly but they refused coz my racket is not coming from HK authorized dealer (only those rackets w/ SP code).

The shop keeper said they will only replace another one to me upon they received the replacement but I have to wait for 3 months coz of the long delivery time - my broken racket will be sent back to Japan through europe dealer for replacement and a new one (if they accepted it is the quality problem) will be returned to their shop through the europe dealer from Japan. The shop keeper also mentioned that if my racket were SP version, I only have to wait for 1 month for replacement.

Is it ridiculous for paying around US$155 for a new racket that cracked so easy and I have to wait for 3 months for replacement? :mad:

I'm not rich enough to buy another new one instantly and only have 1 no. racket at one time. I bought NS7k coz there is a hairline crack with high potential on cracking in the nearest future near the T-zone of my old ISO800 and hence would like to replace it but turn out, I still have to use it during this period of waiting time w/ low tension - 18lbs in order to prevent its crack. I pray for its longer life and during this period of time, I don't really have much enjoyment in my weekly game w/ friends these two months... really bad luck.

I will only buy SP verion here in HK in the future coz of better after-sale protection on buying such a luxury good (for me, it is) :( and hope those HK guys awared this before buying rackets other than SP code.

Thanks for your patient on reading this.:)

P.S. I will ask the shop keeper for exchanging my replaced NS7k to Amortec series.

[wood_22_chuck]

Sorry for your loss on the NS7K racket breakage, iamball. Hope you have better luck on getting a replacement. I agree that it's a lesson to all racket buyers who get out-of-country-code rackets ... you'll assume the risk should you require warranty coverage later.

-dave

[twobeer]

The Yonex Rep. will have a look at the racket, early next week...So the veridict on a guarantee-replacement is still out.. Will post how it goes..

/Twobeer

[SaintDragon]

I hope you get your racket replaced. I recently broke my NS7K and want a replacement, but since I live in the US and the racket was manufactured in TH, I have no idea whether I'll be able to claim warrantee overseas. Maybe someone has some info on whether it's possible to do overseas claim, who knows : \

[twobeer]

I hope you get your racket replaced. I recently broke my NS7K and want a replacement, but since I live in the US and the racket was manufactured in TH, I have no idea whether I'll be able to claim warrantee overseas. Maybe someone has some info on whether it's possible to do overseas claim, who knows : \

First I doubt any genuine NS7K are made in Thailand. As far as I know, all are made by Yonex Japan (the TH,DK,CN etc on the serial number is just what batch for shipping). So it shouldnt matter where the warranty is claimed (it's not comparable to electronics etc. where warranty repairs often generates work/costs mainly for the local distributor, this is just a question of figuring out if it's a manufacturing defect or not, and getting a new one if that is the case from the factory).

/Twobeer

[twobeer]

Hi 2 beer,
30 lbs is hell alot high tension. I think I will have to use all my bull strength to hit the shuttle to make it goes from base to base.:crying: I just think maybe 27 lbs will be ideal. A drop of 1 lbs after one week will make the tension have more repulsion. Good for smashing n defence too. High tension is good for control but not for smashes. My 2 cts, man:p
Adidas.

Sorry I missd this comment, earlier :-)

Actually getting good power isn't a problem with 30lbs/BG80.. if you hit the sweetspot :-D

Problems of course if you misshit.. but you will do that only once..then there's off to replace the broken string :-D

/Twobeer

[SaintDragon]

First I doubt any genuine NS7K are made in Thailand. As far as I know, all are made by Yonex Japan (the TH,DK,CN etc on the serial number is just what batch for shipping). So it shouldnt matter where the warranty is claimed (it's not comparable to electronics etc. where warranty repairs often generates work/costs mainly for the local distributor, this is just a question of figuring out if it's a manufacturing defect or not, and getting a new one if that is the case from the factory).

/Twobeer

Well it's made in Japan but the manufacturing code on the cone is TH. If it's a defect I can claim it within the US?

[LazyBuddy]

Well it's made in Japan but the manufacturing code on the cone is TH. If it's a defect I can claim it within the US?

The code is "distribution code", as all high end yonex rackets are made in japan. That means where the racket is "intended to be sold", not "where it's being made".

However, certain region has the policy, as if a racket is purchased outside the region, the warranty will NOT be honored. Therefore, u need to check it out with the retailer to confirm. In ur case, u can't expect too much from Yonex US, but more likely Yonex TH instead.

[Arief]

Sorry I missd this comment, earlier :-)

Actually getting good power isn't a problem with 30lbs/BG80.. if you hit the sweetspot :-D

Problems of course if you misshit.. but you will do that only once..then there's off to replace the broken string :-D

/Twobeer

twobeer, CMIIW, but as far as i know, those racket used by pros are sponsored racket, and thus are custom-made. they are different from those sold outside. so thay can take the 30lbs...

[twobeer]

twobeer, CMIIW, but as far as i know, those racket used by pros are sponsored racket, and thus are custom-made. they are different from those sold outside. so thay can take the 30lbs...

The issue if rackets with CP, DP etc.(batches designated for the national team pros) are of any better quality/durability than other rackets have been beaten to death in this forum :-)

Nothing has been proved inconclusively and I have owned JP,CN,CP,DP,DK rackets and not been able to find any significant differences between the pro-versions and the other batches..

Perhaps this is something for the American TV-show "Mythbusters" :-D

/Twobeer

[taneepak]

twobeer, CMIIW, but as far as i know, those racket used by pros are sponsored racket, and thus are custom-made. they are different from those sold outside. so thay can take the 30lbs...

There is no such thing as custom made racquets for the pros. The fact that they can be strung to 30 lbs tension has no bearing at all. Even fakes can take up to 30 lbs. And where does that leave us?

[Arief]

The issue if rackets with CP, DP etc.(batches designated for the national team pros) are of any better quality/durability than other rackets have been beaten to death in this forum :-)

Nothing has been proved inconclusively and I have owned JP,CN,CP,DP,DK rackets and not been able to find any significant differences between the pro-versions and the other batches..

Perhaps this is something for the American TV-show "Mythbusters" :-D

/Twobeer

hm.. maybe I have not read enough here.. so the sponsored racket with a little black dot on the bottom, what code is that? I was referring to those kind of racket...

[cooler]

hm.. maybe I have not read enough here.. so the sponsored racket with a little black dot on the bottom, what code is that? I was referring to those kind of racket...

then i can use a felt pen and convert all my rackets to pro status :p

[Arief]

then i can use a felt pen and convert all my rackets to pro status :p

lol... I mean the real sponsored racket with a black dot on the bottom. any difference? what code are those racket?

[hahahalol]

lol... I mean the real sponsored racket with a black dot on the bottom. any difference? what code are those racket?


hmm..i've never noticed any black dot on any racket b4??...can u give a pic??

[Arief]

hmm..i've never noticed any black dot on any racket b4??...can u give a pic??

I'm not a sponsored player lol... maybe I'll ask my fren to take picture first..

[twobeer]

Today I got the response from Yonex HQ in Denmark, about the warranty claim on my NS-8000..

translation of the letter from Per Viuff, Yonex:

-------------------------------------------------------
We have by 12.10.2005 received your warranty claim.

Claim number: 23179
Your reference no. :12/10-05

Pieces Model Problem description
------ ------ -------------------------------
1 NS-8000 Broken frame, "3/9 o'clock"


Upon careful investigation of the warranty claim, we are sorry to inform you, that the claim will not be covered, as it isn't a manufacture defect.

The probable cause of the problem is:
The racket isn't SD/DK marked.

Best regards,
Service department
Per Viuff

--------------------------------------------------------------------------

So what Yonex DK is saying is that
a) It IS NOT a manufacture defect and
b) the cause of the breakage is the serial-number :confused:

I may be that they are "trying" to tell me Yonex DK does not accept claims for product purchased within other EU-countries. But IF that is the case it would be nice with an explanation why Yonex doesn't stand by their product purchased on the European community inner market. At least it would have been decent of them to either ask me to send it to the appropriate Yonex office (the racket was bought this summer on vacation to Germany), or even better send it through internal mail-deliverly to one of their appropriate offices..

As it is a fully owned Yonex Subsidiary, I can't see any reasons why Yonex Japan wouldnt take responsibility and stand by their products (it's not like its a fake model!!, and as far as I know the NS8000 are all produced in the Japan Yonex factories).

I am truly dissapointed in Yonex, and I think its shameful for a company that prides itself with producing the finest Japanese quality product, trying to make lame excuses for not accepting claims for obvious production defects it's top-end equipment.

If anyone from Yonex reads this, or if you know someone at Yonex.. Please let them know about this case, and pm me if you/they want further details, contact with me!

Of course I have no "legal" "rights" here, as I have already admitted, i asked the stringer (who broke, and sent it to Yonex, the stringer is also a certified retailer of Yonex btw, as claim). for 30lbs tension, but I think on a moral side Yonex would stand by the quality of their latest and supposedly greates product.

But maybe they have so lousy quality, that they try damage control by not honoring claims of production errors???

This is Scary...Will we dare to by any new Yonex products, before they are "debugged"??? What about DP, CN racket etc.. are they completely without warranties from Yonex???

I used to beleive Yonex is proud about their Quality.. Now I am full of doubts..

Maybe we should all start looking for racket-producers who dare to stand behind their products warranty wise???

/Twobeer

[Pete LSD]

I feel for you but Yonex stated clearly that they will not be responsible for the Yonex racquets purchased from other countries.

Moral of the lesson, stay with a proven design and wait a few years for Yonex to work out the bugs on the new models. Get the MP-100 :D :D :D !!!


Today I got the response from Yonex HQ in Denmark, about the warranty claim on my NS-8000..

translation of the letter from Per Viuff, Yonex:

-------------------------------------------------------
We have by 12.10.2005 received your warranty claim.

Claim number: 23179
Your reference no. :12/10-05

Pieces Model Problem description
------ ------ -------------------------------
1 NS-8000 Broken frame, "3/9 o'clock"


Upon careful investigation of the warranty claim, we are sorry to inform you, that the claim will not be covered, as it isn't a manufacture defect.

The probable cause of the problem is:
The racket isn't SD/DK marked.

Best regards,
Service department
Per Viuff

--------------------------------------------------------------------------

So what Yonex DK is saying is that
a) It IS NOT a manufacture defect and
b) the cause of the breakage is the serial-number :confused:

I may be that they are "trying" to tell me Yonex DK does not accept claims for product purchased within other EU-countries. But IF that is the case it would be nice with an explanation why Yonex doesn't stand by their product purchased on the European community inner market. At least it would have been decent of them to either ask me to send it to the appropriate Yonex office (the racket was bought this summer on vacation to Germany), or even better send it through internal mail-deliverly to one of their appropriate offices..

As it is a fully owned Yonex Subsidiary, I can't see any reasons why Yonex Japan wouldnt take responsibility and stand by their products (it's not like its a fake model!!, and as far as I know the NS8000 are all produced in the Japan Yonex factories).

I am truly dissapointed in Yonex, and I think its shameful for a company that prides itself with producing the finest Japanese quality product, trying to make lame excuses for not accepting claims for obvious production defects it's top-end equipment.

If anyone from Yonex reads this, or if you know someone at Yonex.. Please let them know about this case, and pm me if you/they want further details, contact with me!

Of course I have no "legal" "rights" here, as I have already admitted, i asked the stringer (who broke, and sent it to Yonex, the stringer is also a certified retailer of Yonex btw, as claim). for 30lbs tension, but I think on a moral side Yonex would stand by the quality of their latest and supposedly greates product.

But maybe they have so lousy quality, that they try damage control by not honoring claims of production errors???

This is Scary...Will we dare to by any new Yonex products, before they are "debugged"??? What about DP, CN racket etc.. are they completely without warranties from Yonex???

I used to beleive Yonex is proud about their Quality.. Now I am full of doubts..

Maybe we should all start looking for racket-producers who dare to stand behind their products warranty wise???

/Twobeer

[cooler]

i dun think it was a quality issue at hand.
Yonex want to levy control on marketing side of the business, ie dun want cross border shopping to preserve each market territory. Only recourse i see is u have to deal with the store where u had purchased it from in germany, the proper channel. Since your racket is known to yonex now, it make things more difficult. I know denmark is part of EU but EU is a financial/economic system, yonex didnt voted on that system :D SP,on another hand, is a yonex approved system. ;)

[Matt]

The probable cause of the problem is:
The racket isn't SD/DK marked.


Well, if it was brought in Germany, you should have sent it to Yonex DE which is Gernmany. Checking out the Yonex country offices (DE and SD/DK, they are in two different locations.

Only possible exception is with Yonex Canada accepting JP/US/CP rackets - since my own local dealer sends them over and Yonex just accept them.

[DinkAlot]

This is one of the reasons why I'm waiting for my DHS-3000 2Us. :rolleyes:

[twobeer]

i dun think it was a quality issue at hand.
Yonex want to levy control on marketing side of the business, ie dun want cross border shopping to preserve each market territory. Only recourse i see is u have to deal with the store here u had purchaseed it from in germany, the proper channel. Since your racket is known to yonex, ur hooped. I know denmark is part of EU but EU is a financial/economic system, yonex didnt voted on that system :D SP,on another hand, is a yonex approved system. ;)

Well even if Yonex "didn't vote" on EU becoming one market... Still doesn't make sense to try to "work against" the common eu-market.. I will check this but it may even be illegal in EU not honoring the common EU-market!

Also I could see this argument if the claim was made from me to Yonex directly..
This is a claim from a Swedish authorized dealer of Yonex, to Yonex (The Yonex dealer broke the racket.. I didn't..). My claim was against the shop, and his claim was against Yonex...

And further more Yonex has NOT told me this.. Thay have only told me that I should send it to Yonex Germany.. Yonex DK has only told me this is not a manufacture defact.. the reason being the serial-number...

I think its a BIG misstake for yonex not honoring warranties (at least obvious manufacture defects) world-wide.. This is done by for example Sony and other Japaneese companies.. And makes completely sense if you beleive in the quality of the products you sell..

If we look at it from another perspective (regardless of the EU inner market.. Let's say I bought it on a business trip to US).. What would Yonex loose by accepting a warranty claim from another area? Is there that many claims???....that this would affect Yonex bottom line??? If it would be a problem for Yonex.. what does that tell us about Yonex quality???....

I don't understand the last comment (probably my poor english :-) ) SP approved system? SP as in SingaPore serial-no?? What do you mean by SP system?

/Twobeer

[twobeer]

Well, if it was brought in Germany, you should have sent it to Yonex DE which is Gernmany. Checking out the Yonex country offices (DE and SD/DK, they are in two different locations.

Only possible exception is with Yonex Canada accepting JP/US/CP rackets - since my own local dealer sends them over and Yonex just accept them.

You mean the shop that did the claim to Yonex should look at the serial number... Know the internal serial-code generation rules of Yonex, and then send it to Germany???

/Twobeer

[twobeer]

I feel for you but Yonex stated clearly that they will not be responsible for the Yonex racquets purchased from other countries.

Moral of the lesson, stay with a proven design and wait a few years for Yonex to work out the bugs on the new models. Get the MP-100 :D :D :D !!!

Really?

Haven't seen Yonex stated that anywhere here in sweden or on their web etc... (not even in the letter I got for them declining my claim)...

And buying older models... may be even riskier :P.. What if yonex says.. Hey.. we don't honor the quality of superceeded models :P

/twobeer

[Matt]

You mean the shop that did the claim to Yonex should look at the serial number... Know the internal serial-code generation rules of Yonex, and then send it to Germany???

/Twobeer

Well, I would have to say the the owner and the store should of realized what country code the racket is first. Then, contacting Yonex of where you reside to see if they would take in the racket, if not then contact the the appropriate Yonex (country) of where the racket is from.

The same goes for other things as well, not just rackets. If I bought a Hitachi TV in US and brought it into Canada and it has a defect. I can't bring it in to Hitcahi Canada to get it covered under warranty because it isn't their product even thou it's the same thing. Exception is, if they OK it.

[twobeer]

Well, I would have to say the the owner and the store should of realized what country code the racket is first. Then, contacting Yonex of where you reside to see if they would take in the racket, if not then contact the the appropriate Yonex (country) of where the racket is from.

Yes.. But I guess it would be decent of Yonex to provide him/me with the details of which office to turn to with the claim, if they don't accept it..

Now I happen to know how to interpret 070352GR on the cone.. But how many customers know that?? Or even store-owners (I know of plent Yonex retailers here that doesn't have a clue about the serials, as problems with fakes are non-existant here) :-D

If I didn't know this much about Yonex rackets etc.. How would I know given the info from Yonex, how to claim this?

I think there are no excuse for Yonex DK not giving an explaining a) why not having SD/DK would be a problem? I have some DP rackets.. Their letter indicates they would not honor warranties of those either :-P and b) inform the shop-owner or me as a customer of proper action for warranites claim of Yonex products with this serial-number..

We are all guessing here.. right..I am guessing I'll have to send it To Germany.. But NO one from Yonex has told me that!!!!

/Twobeer

[Matt]

I do agree that Yonex DK should of let you know which proper Yonex to send it to process the claim.

Yonex (of any country) is assuming a product to be processed for warranty claims is one of theirs (to cover their behind) – it’s self implied so they don’t have to let customers know.

It would have been best if you called Yonex CS(DK) first in an attempt to get a claim setup. If they asked you/(told them) where you gotten the racket from or the serial, they would of informed you the appropriate action to take.

Since they already told you that they cannot take it, contact Germany to get the proper procedure to handle the claim.

Matt

[twobeer]

I do agree that Yonex DK should of let you know which proper Yonex to send it to process the claim.

Yonex (of any country) is assuming a product to be processed for warranty claims is one of theirs (to cover their behind) – it’s self implied so they don’t have to let customers know.

It would have been best if you called Yonex CS(DK) first in an attempt to get a claim setup. If they asked you/(told them) where you gotten the racket from or the serial, they would of told you the appropriate action to take.

Since they already told you that they cannot take it, contact Germany to proceed appropriately.

Matt

My next action will be
a) To call Yonex DK and ask about their ridicilus letter.. basically saying it was the license-code that broke the racket :eek:
b) contact the store of puschase in Germany and if need be send the racket to them (would of course be nice if I can get Yonex DK to send Yonex Germany a mail that they have looked at the racket, so I wouldn't need to send the racket to Germany.. But after their letter... customer service doesn't seem to be Yonex no. 1 concern :mad:

/Twobeer

[Matt]

The letter is a bit mis-leading because of putting the wrong code as the cause. If they wanted to be tough, they could of put stringing over recommended tention which would of voided the warrenty.

Let us know what Yonex saids once you communicate with them.

[twobeer]

The letter is a bit mis-leading because of putting the wrong code as the cause. If they wanted to be tough, they could of put stringing over recommended tention which would of voided the warrenty.

Let us know what Yonex saids once you communicate with them.

I really have no way of forcing Yonex to accept the claim...Even if it had broken the exact same way and I had strung it 19lbs instead of 30lbs,Yonex could still claim it was the stringers fault etc, and decline warranty.. Would be hard for me to "prove" a manufacture defect in any way.. Without hiring the likes of the forensic detectives in CSI :rolleyes:

I also don't think the Japaneese managers would impose restrictions of the local Yonex distributors and offices to only handle claims from rackets purchased in their region (Yonex Japan. would have more to loose than to gain by doing this). I think it's the local distributors (Yonex DK in this case) that in a misguided attempt to "protect" their market avoids to forward claims from other products originating from other regions to Yonex Japan..

/Twobeer

[cooler]

ahh, since u had clarified the situation.
the problem is with u and the dealer (an authorized yonex dealer too), they broke ur racket. Yonex dont want to replace a racket that was damaged by incompetent stringers. That's why they have ridiculously low warranty tensions, they are for in case of idiot, wanabee, me too, fly-by-night, mom and pop, tips from frens stringers. By allowing stringer to go over warrantied tension, u had accepted that risk. It is an unspoken contract when u let him to over recommended tension. U have to understand yonex is fed up with replacing racket damaged by those mentioned stringers. It is up the your seller to handle the politics of getting ur replacement. U are barking up the wrong tree;)

Honda would go broke if they replace damage parts for owners who modded their cars and blew up this and that autoparts, even if installed by authorized honda dealer or indy mechanics. There lots of 200+hp civics out there, some blow up, some just don't.

[twobeer]

ahh, since u had clarified the situation.
the problem is with u and the dealer (an authorized yonex dealer too), they broke ur racket. Yonex dont want to replace a racket that was damaged by incompetent stringers. That's why they have ridiculously low warranty tensions, they are for in case of idiot, wanabee, me too, fly-by-night, mom and pop, tips from frens stringers. By allowing stringer to go over warrantied tension, u had accepted that risk. It is an unspoken contract when u let him to over recommended tension. U have to understand yonex is fed up with replacing racket damaged by those mentioned stringers. It is up the your seller to handle the politics of getting ur replacement. U are barking up the wrong tree;)

Honda would go broke if they replace damage parts for owners who modded their cars and blew up this and that autoparts, even if installed by authorized honda dealer or indy mechanics. There lots of 200+hp civics out there, some blow up, some just don't.

I do not think Yonex would like to go where you suggest...(ie blame the stringer or the tension). The stringer has strung many rackets and I had 6 rackets restrung by him at this particualr time some low-cost sotx rackets that was beyond 30lbs without problem (numerous restrings).. The shop also has the most expensive and high-tech babolat stringing machines etc..

The stringer felt it was kind of embarrasing for Yonex, not standing behind their products.. Makes like Wilson, Prince, SOTX, Babolat, carlton etc. seems to both offer higher warranties, and also honor the warranty claims better than Yonex..

Where is Yonex pride in its products?

It was a bit annoying that all my cheaper rackets could take high-tension strining but the most expensive new Yonex broke in the stringing machine :-P

Maybe Yonex is too big these days to care about it's customers??
Or maybe the quality control of their goods is indeed that bad that it would pose a problem for them economic-wise to honor manufacturing defects?

I think your example with Honda is a bad one, as we all know a big number of players goes beyond 24lbs. To me it's more like honda to "save ass" for all warranty-claims only guarantees 30mph max speed on their cars (knowing all well that most people will go 70mph or more, and promoting them as "sporty", "fast" cars for the driver who wants to drive fast :-) ).

I do NOT see it as "modding" the racket if i string 24/26 bg80 with Yonex suggested patterns..(this would still void warranty of a NS8000/3U)

/Twobeer

[outlah]

Well, if it was brought in Germany, you should have sent it to Yonex DE which is Gernmany. Checking out the Yonex country offices (DE and SD/DK, they are in two different locations.

Only possible exception is with Yonex Canada accepting JP/US/CP rackets - since my own local dealer sends them over and Yonex just accept them.

I can understand Yonex Canada accepting US and CP coded racquets, but why JP too? Does this imply that JP coded racquets may carry warranty that extends outside of Japan? Is JP accepted in other countries too?

[twobeer]

I can understand Yonex Canada accepting US and CP coded racquets, but why JP too? Does this imply that JP coded racquets may carry warranty that extends outside of Japan? Is JP accepted in other countries too?

It's an interesting question!

As far as I know there are no warranty cards, information etc included in writing from Yonex that comes with the rackets sold By Yonex dealers in Sweden and te rest of Europe.. When I buy JP Yonex rackets there are usuallly good documentation and info on warranties, phone-numbers etc provided with the racket!!

Maybe we will be forced to buy the fakes, in order to get warranties :-D

/Twobeer

[cooler]

I do not think Yonex would like to go where you suggest...(ie blame the stringer or the tension). The stringer has strung many rackets and I had 6 rackets restrung by him at this particualr time some low-cost sotx rackets that was beyond 30lbs without problem (numerous restrings).. The shop also has the most expensive and high-tech babolat stringing machines etc..

The stringer felt it was kind of embarrasing for Yonex, not standing behind their products.. Makes like Wilson, Prince, SOTX, Babolat, carlton etc. seems to both offer higher warranties, and also honor the warranty claims better than Yonex..

Where is Yonex pride in its products?

It was a bit annoying that all my cheaper rackets could take high-tension strining but the most expensive new Yonex broke in the stringing machine :-P

Maybe Yonex is too big these days to care about it's customers??
Or maybe the quality control of their goods is indeed that bad that it would pose a problem for them economic-wise to honor manufacturing defects?

I think your example with Honda is a bad one, as we all know a big number of players goes beyond 24lbs. To me it's more like honda to "save ass" for all warranty-claims only guarantees 30mph max speed on their cars (knowing all well that most people will go 70mph or more, and promoting them as "sporty", "fast" cars for the driver who wants to drive fast :-) ).

I do NOT see it as "modding" the racket if i string 24/26 bg80 with Yonex suggested patterns..(this would still void warranty of a NS8000/3U)

/Twobeer
yes, yonex could look after your situation but no headquarter is staffed for problem support, that is why they have dealers. No matter how talented your stringer is, he and u accepted the risk of going over warrantied tensions. Even the best in any professions make mistake some time and try to hide it to uphold reputable and image. Even the best surgeons have lefted knife or scapel inside body and sew them up.

My honda civics is analog is sound. I never said modded civics blow up, u just dont see failed ones on the street. Call it modded or not, if u did something out of factory spec, ur warranty is VOIDED, period. Just like there are many 27+ lbs ns8000 functioning great, some die on the table or in action. We only heard about your. I bet many ns8000 have died too from bad stringing.

Since me n u wasnt present when your stringer crack your ns8000, it is his words and reputable against yonex's reputable and quality control process. I have more confident about the latter but that's my opinion.

It's too bad your dealer 'want you' to deal with yonex. If my honda civic broke down, i deal with my dealer, not honda japan and honda canada.

On a side note, yonex may had chosen a design that have less margin for error but i'm sure it passed QC and expected performance before it brought it to market. I know yonex had make some 'lemons' model and quickly withdrew sale of them. However, i see NS8000 better than those old lemons but of course, not as durable as some other yonex models. Since record showed that many ns8000 is in action using tension 25-28 lbs, i cant say ns8000 is a weak racket.

[cooler]

It's an interesting question!

As far as I know there are no warranty cards, information etc included in writing from Yonex that comes with the rackets sold By Yonex dealers in Sweden and te rest of Europe.. When I buy JP Yonex rackets there are usuallly good documentation and info on warranties, phone-numbers etc provided with the racket!!

Maybe we will be forced to buy the fakes, in order to get warranties :-D

/Twobeer

U can not make casual comparison of ns8k to sotx, wilson, blah blah brands.
To be fair , u must compare it with models of similar weight catergory, and head light category.

[Matt]

I can understand Yonex Canada accepting US and CP coded racquets, but why JP too? Does this imply that JP coded racquets may carry warranty that extends outside of Japan? Is JP accepted in other countries too?

Nope, but Yonex Japan has been shipping incorrect coded country rackets here and there to (such as US, CP and JP) to Canada - therefore Yonex Canada will take care of it.

Even my local store gets these coded rackets from them and it's quite funny and asking my dealer, where did these come from? - Yonex's mistake :D

[twobeer]

yes, yonex could look after your situation but no headquarter is staffed for problem support, that is why they have dealers.

Ooh.. I thought they had the dealers to generate sales, not as a cushion for production defect claims :eek:


No matter how talented your stringer is, he and u accepted the risk of going over warrantied tensions.

Yes, just as pretty much every player at a higher level, including Yonex sponsored players. supplied with racket and strings from Yonex!! We all know Yonex recommended tensions are ridicilous low..I challenge you here.. Name another racket brand with lower average tension-recommendations than Yonex ;)


Even the best in any professions make mistake some time and try to hide it to uphold reputable and image. Even the best surgeons have lefted knife or scapel inside body and sew them up.

Of course, and In that case it wouldn make sense to hold Yonex responsible However I honestly don't think this is the case for this racket, and Nothing Yonex said has indicated that the breakage would be the stringers, or my own fault!


My honda civics is analog is sound. I never said modded civics blow up, u just dont see failed ones on the street. Call it modded or not, if u did something out of factory spec, ur warranty is VOIDED, period.

This is logical, but this is important for us to know upfront, How Yonex sees this, as their low figures for recommended tensions essentially means most badminton players DONT have ANY WARRANTY AT ALL on Yonex equipment!!!... as most people I know thay play competively use higher tension than 22lbs. For anyone without unlimited budget (or sponsor contract), this could be a major reason to stay away from Yonex rackets!!


Just like there are many 27+ lbs ns8000 functioning great, some die on the table or in action. We only heard about your. I bet many ns8000 have died too from bad stringing.

If, a VERY experienced stringer using a babolat sensor high-end machine and following the Yonex strining instructions and the racket cracks at 30lbs (no warping etc.. just a crack) is NOT a freak occurance, then NS8000 must be a defective design! Maybe they would have needed nano-tubes ar 3/7 o'clock as well if it can't withstand the normal forces of the tension the pro's using.
If a pro needs 10 racket.. Maybe Yonex just sends him 25 figuring 15 will brake during stringing and 10 will be OK?!?!?


Since me n u wasnt present when your stringer crack your ns8000, it is his words and reputable against yonex's reputable and quality control process. I have more confident about the latter but that's my opinion.

I would agree if I a) didn't know the stringer very well, b) didn't have a look at the racket c) Seen all the succesfully strung rackets done the same day for me, and before and after (incuding some NS7K,8K).


It's too bad your dealer 'want you' to deal with yonex. If my honda civic broke down, i deal with my dealer, not honda japan and honda canada.

It was he contacted Yonex, and Yonex picked the racket up from him, and the answer I posted here was sent to him. He tried to use the ordinary channels to claim manufacture defects of Yonex rackets.. They just sent the letter (That I translated in this thread) that the "fault reason" was invalid serial-no...


On a side note, yonex may had chosen a design that have less margin for error but i'm sure it passed QC and expected performance before it brought it to market.

If that particualr racket (serial 5423066 070352GR) racket has passed QC, I think they need to change their QC!!!


I know yonex had make some 'lemons' model and quickly withdrew sale of them. However, i see NS8000 better than those old lemons but of course, not as durable as some other yonex models.

Well, I like the racket, otherwise i wouldn't bother, even making a fuss about this to get a repleacement from them...There are lots of other rackets laying around at my home :-D.. NS8000@30lbs is what I like (my guess would be that Chen Hong strings above 22lbs as well :D ).. But I am not just sure I want to buy 6 NS8000 to get 3 that I can use to play with, because of a 50% dead-on arrival ratio.. and incosistent ability to take tension.


Since record showed that many ns8000 is in action using tension 25-28 lbs, i cant say ns8000 is a weak racket.
No, but we can say Yonex seems to say that WARRANTY is VOID on all those!!!

If this is Yonex policy, it may be a bad choice for non-sponsored players to go with Yonex (at least if they like 22/24lbs or above string-tension)..

In the long run it can't be good for Yonex to be an "at your own risk" brand...Competing with other makers that stand behind their warranties even when proper higher tension stringing is used.

/Twobeer

[cooler]

reply later, (paid) work is piling up here :o :D

[outlah]

Nope, but Yonex Japan has been shipping incorrect coded country rackets here and there to (such as US, CP and JP) to Canada - therefore Yonex Canada will take care of it.

Even my local store gets these coded rackets from them and it's quite funny and asking my dealer, where did these come from? - Yonex's mistake :D

So, do you think I can send in any JP coded racquet in or only for the ones they have a record of being shipped to Canadian distributors?

[DinkAlot]

reply later, (paid) work is piling up here :o :D

Cooler, you don't (really) work. ;) :D :p

[other]

just some quick points....just becuase the sponsored players are using yonex racquets are high tensions, it doesn't mean that yonex have guaranteed them that the racquets will stand such high tensions (ie offer warranty).....

i would say that different dealers in different sectors are different...lol...indeed many dealers not only generate sales, but also look after support and warranty claims as well.

again its not Yonex who make us string at such high tensions. if we take the decision to go above the recommended tension, then the consequences are down to us. If my racquet cracks at 1-2lbs above the recommended tension during stringing, i would not be impressed with either the stringer or the racquet quality/condition depending on circumstances, but I chose to string higher, so i can't really go to Yonex and ask for compensation.

[twobeer]

U can not make casual comparison of ns8k to sotx, wilson, blah blah brands.
To be fair , u must compare it with models of similar weight catergory, and head light category.

Of course i can make comparisons on their recommended tension, customer service and warranties...

I think its also "fair" to ask more of Yonex as it is a) market leader b) More expensive c) they promote their sponsored player and design the rackets for them, knowing that they all string beyond 24 lbs!! d) They are a produ Japanese company and products of Japaneese quality and puts big "made in japan" stickers on their top-rackets...

To be "fair" Yonex maketing has told me that the whole idea of Nano is to make it light AND STRONG....To make a gimmick racket with very little nano that can't take much forces and tension, doesn't make much sense.. Why use Nano at all if you don't want the racket to be able to take beyond 24lbs of tension.. (there are plenty of lighter, headlighter rackets that can take 24lbs, look for example on Karakal SL-70 its only 70g, as opposed to the ns8k 85-58g has recommended stringing of 16-30lbs!!)

NS8000/3U recommended tension accoring to Yonex 19-24lbs
NS7000/3U recommended tension accoring to Yonex 19-24lbs
AT700/4U recommended tension accoring to Yonex 19-24lbs
MP100/3U recommended tension accoring to Yonex 17-22lbs

can You name any Yonex sponsored player stringning within these "warranty" limits?

/Twobeer

[hydrocyanic]

market leader alone can ignore your request already... afterall, who is going to compete with yonex in badminton?

you are more likely to receive a better customer service from the companies with less market share

[twobeer]

just some quick points....just becuase the sponsored players are using yonex racquets are high tensions, it doesn't mean that yonex have guaranteed them that the racquets will stand such high tensions (ie offer warranty).....

i would say that different dealers in different sectors are different...lol...indeed many dealers not only generate sales, but also look after support and warranty claims as well.

again its not Yonex who make us string at such high tensions. if we take the decision to go above the recommended tension, then the consequences are down to us. If my racquet cracks at 1-2lbs above the recommended tension during stringing, i would not be impressed with either the stringer or the racquet quality/condition depending on circumstances, but I chose to string higher, so i can't really go to Yonex and ask for compensation.

The recommended range today acts more like a waiver/disclamer, so they (Yonex) has their a.. covered under all circumstanses...

Lets say Yonex marked the next NS (NS9000?) 8-11lbs we should all "bend-over" :confused: and take it...We are still free to go beyond that...just as long we are aware that ANY manufacture defect will not be covered by any warranties going beynd these 11 lbs?!?!

When they send out prototypes for tester to try what models will make it into production? Do you honestly beleive they test them at about 20lbs??? Have you for example read ants review on the prototypes testing etc ;)

Let's not kid ourselves here.. Yonex is of course aware that many players use higher tension, and rackets 2005 are designed for higher tensions.. Most of Yonex competitors also have higher specs on recommended tensions!

If these tensions where lower or the same for competitors rackets etc.. I could see your point.. But this is not the case :confused: . I think the reccomended tensions they state are more a way of tryng to get less claims, than a "real" recommendation :-)

/Twobeer

[twobeer]

market leader alone can ignore your request already... afterall, who is going to compete with yonex in badminton?

you are more likely to receive a better customer service from the companies with less market share

Probably.. But if the market leader pisses in the face on too many customers it may show up at the bottom line at company financial statements sooner than expected :-)

/Twobeer

[Matt]

So, do you think I can send in any JP coded racquet in or only for the ones they have a record of being shipped to Canadian distributors?

I guess you could try it out. Don't think they actually have a record knowing which incorrect rackets have been shipped. You could call Yonex Canada to make sure. Just from from speaking with my dealer, about he's done it.

[twobeer]

some pictures of the broken ns8000 sent to Yonex attached...

cheers,
Twobeer

[Pete LSD]

Yeap, the graphite structure couldn't take the tension.


some pictures of the broken ns8000 sent to Yonex attached...

cheers,
Twobeer

[DinkAlot]

Yeap, the graphite structure couldn't take the tension.


"Dun, dun, dun...another Nanospeed bites the dust." :(

[quik_silver]

Seems there are alot of nano going to dust...:( glad that my friend's 8k is good condition *wish him best of luck*

[cooler]

The recommended range today acts more like a waiver/disclamer, so they (Yonex) has their a.. covered under all circumstanses...

Lets say Yonex marked the next NS (NS9000?) 8-11lbs we should all "bend-over" :confused: and take it...We are still free to go beyond that...just as long we are aware that ANY manufacture defect will not be covered by any warranties going beynd these 11 lbs?!?!

When they send out prototypes for tester to try what models will make it into production? Do you honestly beleive they test them at about 20lbs??? Have you for example read ants review on the prototypes testing etc ;)

Let's not kid ourselves here.. Yonex is of course aware that many players use higher tension, and rackets 2005 are designed for higher tensions.. Most of Yonex competitors also have higher specs on recommended tensions!

If these tensions where lower or the same for competitors rackets etc.. I could see your point.. But this is not the case :confused: . I think the reccomended tensions they state are more a way of tryng to get less claims, than a "real" recommendation :-)

/Twobeer

2beer, i see tension is more for marketing war, it has little reflection on racket quality, some but not a durability reference point. Since yonex recommended tensions are low, other brands use higher tension number to beat yonex in this tension tug o war game. That's the only edge they have. Isn't odd that other brands try to copy yonex in all other attributes in taste , shape, naming and color.

[DinkAlot]

Isn't odd that other brands try to copy yonex in all other attributes in taste , shape, naming and color.

In general, everyone tries to copy the leader. For whatever reason, some thing's working right for the leader so why not jump on the bandwagon? :p

[cooler]

In general, everyone tries to copy the leader. For whatever reason, some thing's working right for the leader so why not jump on the bandwagon? :p

my point is, why dont they also jump onto yonex's recommended tension bandwagon :p

[DinkAlot]

my point is, why dont they also jump onto yonex's recommended tension bandwagon :p

Because that's something they know they can beat. :p

[cooler]

Because that's something they know they can beat. :p

yes, in the number game.
however, have anyone here broke a 30 lb sl70 and got a free replacement :confused: :rolleyes:

[DinkAlot]

yes, in the number game

Something is better than nothing. :p

[cooler]

[QUOTE=twobeer]Ooh.. I thought they had the dealers to generate sales, not as a cushion for production defect claims :eek:

lol, u should know by now that it is the advisory staff shown on back of yonex catalog are doing the sale promotion, not the dealers :rolleyes:

Of course, and In that case it wouldn make sense to hold Yonex responsible However I honestly don't think this is the case for this racket, and Nothing Yonex said has indicated that the breakage would be the stringers, or my own fault!

From yonex email, yonex said “it isn't a manufacture defect”. I think yonex is pretty clear about who fault it is.

This is logical, but this is important for us to know upfront, How Yonex sees this, as their low figures for recommended tensions essentially means most badminton players DONT have ANY WARRANTY AT ALL on Yonex equipment!!!... as most people I know thay play competively use higher tension than 22lbs. For anyone without unlimited budget (or sponsor contract), this could be a major reason to stay away from Yonex rackets!!

If, a VERY experienced stringer using a babolat sensor high-end machine and following the Yonex strining instructions and the racket cracks at 30lbs (no warping etc.. just a crack) is NOT a freak occurance, then NS8000 must be a defective design! Maybe they would have needed nano-tubes ar 3/7 o'clock as well if it can't withstand the normal forces of the tension the pro's using.

I like to apologize to all other stringers here for my broad comments I’ve made before. There are some very good & careful stringers out there, even beginners too because they know their ability and operate within that. It is often the self proclaim pros that operate beyond their ability because they got a blah-blah-lot machine or other hypes to impress potential customers.

If a pro needs 10 racket.. Maybe Yonex just sends him 25 figuring 15 will brake during stringing and 10 will be OK?!?!?

I didn’t see howard bach broke any of his on his way to capturing the 05 WC gold medal.

I would agree if I a) didn't know the stringer very well, b) didn't have a look at the racket c) Seen all the succesfully strung rackets done the same day for me, and before and after (incuding some NS7K,8K).

It was he contacted Yonex, and Yonex picked the racket up from him, and the answer I posted here was sent to him. He tried to use the ordinary channels to claim manufacture defects of Yonex rackets.. They just sent the letter (That I translated in this thread) that the "fault reason" was invalid serial-no...

If that particualr racket (serial 5423066 070352GR) racket has passed QC, I think they need to change their QC!!!

Well, I like the racket, otherwise i wouldn't bother, even making a fuss about this to get a repleacement from them...There are lots of other rackets laying around at my home :-D.. NS8000@30lbs is what I like (my guess would be that Chen Hong strings above 22lbs as well :D ).. But I am not just sure I want to buy 6 NS8000 to get 3 that I can use to play with, because of a 50% dead-on arrival ratio.. and incosistent ability to take tension.

No, but we can say Yonex seems to say that WARRANTY is VOID on all those!!!

If this is Yonex policy, it may be a bad choice for non-sponsored players to go with Yonex (at least if they like 22/24lbs or above string-tension)..

In the long run it can't be good for Yonex to be an "at your own risk" brand...Competing with other makers that stand behind their warranties even when proper higher tension stringing is used.

Maybe your dealer had a bad rapport with his yonex distributor. It is yonex DK’s call. Denying it is Yonex DK’s rights and by the book. All that been said, I think u deserve better service and protection. Both yonex and your dealer should make up your lost. At 30 lbs, I suggest u ask the next stringer for liability coverage policy if this situation may arise again, like racket dying under someone else hands.

[twobeer]

From yonex email, yonex said “it isn't a manufacture defect”. I think yonex is pretty clear about who fault it is.

Yeah.. But they didn not claim the cause was incorrect strining, to high tension, clash/missuse of the racket etc.. The cause of the problem was the "serial number".. dum dum dum dum....
So if the cause of brakage is the serial number, my conclusion is that it must be a manufacturing defect!


If a pro needs 10 racket.. Maybe Yonex just sends him 25 figuring 15 will brake during stringing and 10 will be OK?!?!?

I didn’t see howard bach broke any of his on his way to capturing the 05 WC gold medal.


Well that's part of my point basically.
Howard and the rest of the Yonex paid proffesionals (and many girls as well for that matter) will NEVER string ANY of their rackets in 19-24 lns range!
They string at high tensions and the rackets are designed to handle this. If there is one racket or batch that is inferiour production quality, I would think Yonex would stand by it and replace it if it isn't an obvious clash, or if they could point to anything (for example incorrect strining patterns used) indicating an incorrect job from the stringer!



Maybe your dealer had a bad rapport with his yonex distributor. It is yonex DK’s call. Denying it is Yonex DK’s rights and by the book. All that been said, I think u deserve better service and protection. Both yonex and your dealer should make up your lost. At 30 lbs, I suggest u ask the next stringer for liability coverage policy if this situation may arise again, like racket dying under someone else hands.

So true! Couldn't agree with you more on the last statement...But I really think the best solution was if Yonex matched their recommended tension figures and warranties to real-world std. practises (as their competitors seems to have done).

/Twobeer

[twobeer]

yes, in the number game.
however, have anyone here broke a 30 lb sl70 and got a free replacement :confused: :rolleyes:

Maybe the SL70 just doesn't break during strining that easilly, so there aren't that many broken :rolleyes:

/Twobeer

P.S. That said I would probably preffer a broken ns8000 to play with.. I don't like this superlight racket, nut thats really beside the point :D D.S.

[twobeer]

my point is, why dont they also jump onto yonex's recommended tension bandwagon :p
hmm.. maybe the same reason that the don't jump on the Yonex pricing bandwagon neither :p

/Twobeer

[cooler]

[QUOTE=twobeer]Maybe the SL70 just doesn't break during strining that easilly, so there aren't that many broken :rolleyes:

/Twobeer

u r making a pure guess here.

all we know is we dont know how many racket died in any situation from any brands. Therefore, having big tension number is not that meaningful.

[cooler]

hmm.. maybe the same reason that the don't jump on the Yonex pricing bandwagon neither :p

/Twobeer

i know woven 16 cost more.
i know some forza cost alot for what u get.

[twobeer]

i know woven 16 cost more.
i know some forza cost alot for what u get.
Forza more expensive than Yonex??? Not where I live, anyway..

The expections of the general rule, maybe :-D. (and btw, I think SOTX Woven 16 comes with something like 2-4 years warranty and warranty for 35 lbs :rolleyes: )

Btw. You failed to mention the RSL collector racket with diamonds ;) which is also an odd case of a badminton racket that cost more than a NS8000 :D

/Twobeer

[twobeer]

[QUOTE=twobeer]Maybe the SL70 just doesn't break during stringing that easilly, so there aren't that many broken :rolleyes:

/Twobeer

u r making a pure guess here.

all we know is we dont know how many racket died in any situation from any brands. Therefore, having big tension number is not that meaningful.

I am not making a guess, I just offered one of many explanations that could explain why you don't see a thread on SL70 breakage. The other obivous explanation could of course be that not many uses SL70 and use >29lbs... But we don't know this either...

But I can for a fact say that the maker of this light racket recommends up to 30lbs of tension, and therefore cannot use that as a reson to turn down a warranty claim from a customer.

If Yonex have a generous approach with warranty claims, I think they can live with the low suggested range, If they use reason, customers will be happy anyway...

Having the low recommended tensions ONLY becomes a problem if they try to avoid legitimate claims on manufacturing defects, by reffering to an unreasonable low guaranteed tension of their top-models.

Other posters in this thread has testified to similar breakage (on the same point of the racket) even at lower tension stringing, without racket abuse.. So I do not beleive this racket would have lasted long in actual play even if i had strung it 24lbs! I firmly beleive this was a faulty ex. And I hope Yonex Germany replaces it (would be the decent thing to do imop).

And partly I can understand Yonex Denmark. But I think they could have looked at the serial-no right away when Yonex Sweden inspected the racket in the shop.. Instead of sending it from Yonex Sweden to Yonex DK and then reuturn it to the shop, declining replacement due to the serial-number..
and not inform me that I have to claim this by myself (not the shop) to the retailer that the purchase was made from.

/twobeer

[twobeer]

2 days.. no reply from email to 3 persons at Yonex DK..

Sent som additioanl pictures of the frame to Germany...

/Twobeer

[Bluecoupe]

hope you get a response soon twobeer

i asked my gfs parents to bring me back a NS8000 from HK after reading this thread i'm begining to worry...

[Brave_Turtle]

2 days.. no reply from email to 3 persons at Yonex DK..

Sent som additioanl pictures of the frame to Germany...

/Twobeer


Twobeer, I doubt they will do anything but I really admire your courage, give us more news if you can.

2 of my friends already broke their NS8k, both were broken while they were in their cover. One was strung at around 25 lbs while the other one was strung at 23.

They were strung from different stringers but I do not know if its the stringer fault or not as I never tried them. However, I know that my friends have older backup racquet model that is strung at the same tension but still doing well.

[twobeer]

Twobeer, I doubt they will do anything but I really admire your courage, give us more news if you can.

2 of my friends already broke their NS8k, both were broken while they were in their cover. One was strung at around 25 lbs while the other one was strung at 23.

They were strung from different stringers but I do not know if its the stringer fault or not as I never tried them. However, I know that my friends have older backup racquet model that is strung at the same tension but still doing well.

I think the later batches are ok..But I suspect they had quality issues with the 3Us on early batches..

In Sweden NS8000 still are rare in shops (and I have only seen 2U versions on sale here.. It's a bit sad, as I like the 3U a bit more, and would not be able to buy one with DK-serial in any case)..

Cheers,
Twobeer

[Midget_Boy]

hope you get a response soon twobeer

i asked my gfs parents to bring me back a NS8000 from HK after reading this thread i'm begining to worry...

If you really have your doubts, don't use the racquet. Keep it new, including original wrap to show its genuine proof that it hasn't been used. Then sell it. All Nanospeeds in Canada are really expensive, at least $80 more CAN dollars than converted to HK dollars. Make a small profit, while offering a low price compared to regular retailers in Canada, ;)

Then save your money, for other things or future purchases, or buy a more sturdy racquet back here. Plus you get the warranty for in-country racquets.

[Bluecoupe]

If you really have your doubts, don't use the racquet. Keep it new, including original wrap to show its genuine proof that it hasn't been used. Then sell it. All Nanospeeds in Canada are really expensive, at least $80 more CAN dollars than converted to HK dollars. Make a small profit, while offering a low price compared to regular retailers in Canada, ;)

Then save your money, for other things or future purchases, or buy a more sturdy racquet back here. Plus you get the warranty for in-country racquets.

Naw not gonna do that... :) i know its nuts for what shops what here... 280 at a sportscheck for a NS7000

just that reading that some people havent use their racquets and they cracked already has made me a bit uneasy about them bringing it back and all...

[cooler]

i had strung for a player 3 times on the same 3U ns8k at
25x27, 25.5x27, 26x27 lbs, no racket problem.

a rare glimpse of my work ;)

owner of this racket, shhhhhhhh.... :)

[Matt]

So, do you think I can send in any JP coded racquet in or only for the ones they have a record of being shipped to Canadian distributors?

I just gotten a more correct answer. No, Yonex Canada cannot accept them, unless it was one of Yonex's mistake because they can trace the racket via serial number.
---------------------------------------------------------------

The NS rackets can be bought for around $219 CDN. Just gotta look around the right places in Canada to do so.

[cooler]

i had strung for a player 3 times on the same 3U ns8k at
25x27, 25.5x27, 26x27 lbs, no racket problem.

a rare glimpse of my work ;)

owner of this racket, shhhhhhhh.... :)

oops, i got timeouted.

[Matt]

Cooler, it's probably better if you used www.imageshack.us and put your pictures there link the hyperlinkable thumbnails. You don't want to take up the the forum's bandwidth.

[cooler]

Cooler, it's probably better if you used www.imageshack.us and put your pictures there link the hyperlinkable thumbnails. You don't want to take up the the forum's bandwidth.

dont worry, i dont plan to be posting many pics of my work :p

[Pete LSD]

Cooler's work is all hush hush ;) . Top Secret String Jobs (TSSJ)

[DinkAlot]

Cooler: where's the 4th tie-off knot and why's one of the tie-offs at a grommet #11?

[taneepak]

Cooler: where's the 4th tie-off knot and why's one of the tie-offs at a shared grommet at 2 o'clock?

Maybe it is just an illusion. :D Very unusual to have a knot-tie-off or starting?-at the top grommet #11. Interesting. Wonder why? Perhaps Cooler can enlighten us.

[DinkAlot]

Maybe it is just an illusion. :D Very unusual to have a knot-tie-off or starting?-at the top grommet #11. Interesting. Wonder why? Perhaps Cooler can enlighten us.

Very weird to me and...well yeah. :p

[cooler]

Maybe it is just an illusion. :D Very unusual to have a knot-tie-off or starting?-at the top grommet #11. Interesting. Wonder why? Perhaps Cooler can enlighten us.

nope, absolutely no photoshop, aperture, paintbrush editing.

Oh the photo was shot after the 3rd stringing at 26x27 lbs

[twobeer]

Guys!

I got great news!

Based on the pictures and based on the fact that I have bought so many NS8000s.. Yonex Germany accepted the claim and I will get a new NS8000/3U :) :) :) , and I don't even need to send in the racket for further examination. They pointed out that based on the pictures I've sent "it looks like as the racket would have been clamped too hard onto the stringing machine".. And I would tend to agree with that, as I could see some scratch marks from the clamping!!

All in all Yonex Germany has responded swiftly, and I am very happy with the show of good faith and willingness to listen from them!

So I guess cooler was right (once more?) about Yonex customer care (at least some of the Yonex offices.. Yonex Denmark/Sweden hasn't even answered my mail sent on tuesday, yet...)...

Anyway,, My faith in Yonex is restored, and I think NS8000 is a really good racket (I just think the very early batches may have had som issues), I strung one Yesturday at 28x30 with BG66 Sharp no problem (feels great btw)..

And as I said earlier.. I don't have a problem with their low recommended tension, as long as they don't missuse that for avoiding claims.

And to be fair neither Yonex DK, nor Yonex Germany, rasied the tension as an issue here!!

So all in all Guess I'll buy more NS8000s now :-D ... And eagerly wait for ?? 9000 ???

BTW, Cooler.. Your string job looks weird.. Is it a single-cooler-grommet system used?? Do you think yonex would accept a claim with your stringing pattern???

Cheers,
Twobeer

[DinkAlot]

Guys!

I got great news!


Good to heard, congrats! :D

[cooler]

Guys!

I got great news!

Based on the pictures and based on the fact that I have bought so many NS8000s.. Yonex Germany accepted the claim and I will get a new NS8000/3U :) :) :) , and I don't even need to send in the racket for further examination. They pointed out that based on the pictures I've sent "it looks like as the racket would have been clamped too hard onto the stringing machine".. And I would tend to agree with that, as I could see some scratch marks from the clamping!!

All in all Yonex Germany has responded swiftly, and I am very happy with the show of good faith and willingness to listen from them!

So I guess cooler was right (once more?) about Yonex customer care (at least some of the Yonex offices.. Yonex Denmark/Sweden hasn't even answered my mail sent on tuesday, yet...)...

Anyway,, My faith in Yonex is restored, and I think NS8000 is a really good racket (I just think the very early batches may have had som issues), I strung one Yesturday at 28x30 with BG66 Sharp no problem (feels great btw)..

And as I said earlier.. I don't have a problem with their low recommended tension, as long as they don't missuse that for avoiding claims.

And to be fair neither Yonex DK, nor Yonex Germany, rasied the tension as an issue here!!

So all in all Guess I'll buy more NS8000s now :-D ... And eagerly wait for ?? 9000 ???

BTW, Cooler.. Your string job looks weird.. Is it a single-cooler-grommet system used?? Do you think yonex would accept a claim with your stringing pattern???

Cheers,
Twobeer

good to hear your news.
yonex is a big organization, and i think yonex dk/sweden want yonex germany to foot the bill but didnt told u directly but gave u some generic respond like it was the wrong code. If this happened in canada, i think your prob would be solved in no time since it was damaged by an yonex dealer. BTW, i was also correct in suspecting that it was the stringer's error and the best stringing machine may not cure all stringing problem.;)

i never gave a thot about yonex warranty on my stringing. I try to avoid this situation by using the best stringing method for each case. Theory is, no racket die while stringing and when in clash action, my racket would come out ahead undamaged on light to medium clashing(which i have witnessed plenty myself plus some clients told me about their heart stopping experiences).

[Pete LSD]

Twobeer,

You mentioned that your stringer has a Babolat machine. I assume it is the six-point suspension type. Did the stringer overtighten the external supports (clamped too hard) - pushed too hard inward? Or is clamped too hard suggest that the string clamps actually damaged the frame? Thanks for your clarification!

[twobeer]

Twobeer,

You mentioned that your stringer has a Babolat machine. I assume it is the six-point suspension type. Did the stringer overtighten the external supports (clamped too hard) - pushed too hard inward? Or is clamped too hard suggest that the string clamps actually damaged the frame? Thanks for your clarification!

The machine used is similar to http://www.babolat.com/english/tennis/machine/index.php?src=badmintonpro&page=sensorxp (think its a previous sensor expert model)

There are small paint-chips of clamping at 3 o'clock and 9 o clock. But I do not think this is the casue of the breakage (neither did Yonex say!) But its a small note from what they observed on the pictures and I had the same observation, but however I do not think that's a reason that the frame cracked!

/Twobeer

[twobeer]

Theory is, no racket die while stringing and when in clash action, my racket would come out ahead undamaged on light to medium clashing(which i have witnessed plenty myself plus some clients told me about their heart stopping experiences).

Wow is this the famous Cooler clash-warranty :D , Beats the yonex warranties hands down :D

Cooler guarantees the other racket will be the one to break :D

/Twobeer

[Matt]

Glad to hear the news twobeer.

Let us know when the new racket arrives.

Matt

[cooler]

Wow is this the famous Cooler clash-warranty :D , Beats the yonex warranties hands down :D

Cooler guarantees the other racket will be the one to break :D

/Twobeer

i never gave such warranty or guarantee to anyone.
i only expressed my stringing philosophy.

06-15-2003, 10:26 PM #6
cooler


Location: Calgary, Canada
Posts: 7,443

--------------------------------------------------------------------------------

i rather brag about quality of stringing than speed to complete the job.
i can take lots of shortcut if i want to if someone want it done fast


http://www.badmintoncentral.com/forums/showthread.php?t=10460&highlight=contest

[taneepak]

Cooler, how did you get three strings to get through that grommet near the 2 o'clock? Maybe there was another string in there, a hidden missing 4th knot! :confused:

[cooler]

here is the side view of frame with the knot gromment in question.
yes, 3 strings going through that gromment but no hidden 4th knot.

[twobeer]

Glad to hear the news twobeer.

Let us know when the new racket arrives.

Matt

Just realized I forgot to post, that I received my NS8000/3U replacement last week... It's now stringed with BG66Sharp@28x30 :D . no cracks...

/Twobeer

[Neil Nicholls]

Cooler: where's the 4th tie-off knot and why's one of the tie-offs at a grommet #11?
my first thought was that the 4th knot is at bottom right 6 with one of the mains tie-offs. The knot looks bigger than the others and you can see a bit more string on the outside of the frame down there (unless it's the camera angle)

[Neil Nicholls]

Yes?...........No?

[DinkAlot]

Yes?...........No?


Who knows? ... :p

[Neil Nicholls]

Who knows? ... :p
cooler
:cool:

[extremenanopowe]

Its pretty common. I got a fren who cracked the same model after only one day. Poor guy. Not sure if its worth to spend so much on rackets.
rgds:D


I just saw got a few rackets back from my stringer.. (one NS8000 2U, one NS8003U, a SOTX Ti-11, an AT700 3U and one 3U, and a Prince More 87+ all strung at 30x31 BG80 (NS and ATs using Yonex reccomended patterns).. All are fine exept the NS8000 3U which just cracked badly in the frame during stringing (at 5-o-clock on the frame) (babolat high-end electronic strining machine was used, and a very experienced stringer)... I (and the stringer) was chocked that The NS8000 broke this easilly.. For a top end racket 30lbs stringing is frequently used by pros and the racket was brand new.. As far as I could tell the stringer are not to blame for this, and I am really starting to question the quality of early versions of the NS8000!! (This is the second that has cracked without clashes and not too extreme forces!!) and I get the impression that the NS are really fragile (isn't the idea with nano-tubes be both light and ...strong?!?! :-) )
If the yonex high-end rackets are getting this fragile these days I think it may be a danger of damaging the Yonex reputation. Perhaps this was just a freak statisitacal occurance (I will see when i get new ones if they self-destructs as well :-P.

I will talk to the Yonex rep here together with my stringer, if I can get a replacement, but as 30lbs isn't "guaranteed" by yonex (ridicilously low) suggested tension-ranges, even though its very common that sponsored players use tension in these ranges, Its mey not be covered by warranty :-(

Will post some pictures later on...(i left it at the stringer if the Yonex reps wants to have a look at it..

I am getting scared here... I really like the NS8000, but if it cant be strung at decent tensions without breakin.. it may be to expensive (it's not like its the cheapest racket around, if its a 50% breakage ratio :-) )

/Twobeer

[Neil Nicholls]

Who knows? ... :p
cooler

but he's not telling :p

[taneepak]

cooler

but he's not telling :p

There must be a good reason why he is not telling. :D

[DinkAlot]

There must be a good reason why he is not telling. :D

:p :p :p :p :p :p :p :p :p :p :p :p :p :p :p :p

[cooler]

it's a hybrid-hybrid system.
0.7mm strings in the middle mains, some top cross, and some bottom cross.
The rest is 0.68mm string. Hope that helps :D

[Pete LSD]

Cooler is truly our stringing master - no stringing pattern = stringing pattern Vs. stringing pattern = no stringing pattern. :D

[DinkAlot]

Cooler is truly our stringing master - no stringing pattern = stringing pattern Vs. stringing pattern = no stringing pattern. :D

LOL! :D Don't forget the customer tie-offs at shared grommet # 11. :p

[taneepak]

Cooler, please tell us you are not putting to good use some of your discarded strings. :D

[Neil Nicholls]

it's a hybrid-hybrid system.
0.7mm strings in the middle mains, some top cross, and some bottom cross.
The rest is 0.68mm string. Hope that helps :D
Interesting

How are the tensions varying, if at all?

Tension x for the 0.7mm and tension y for the 0.68mm
or varying within each string
or something else?

[Pete LSD]

Cooler is a young dude full of imaginable. We should encourage him to innovate ;) .


Cooler, please tell us you are not putting to good use some of your discarded strings. :D

[Pete LSD]

:confused: You mean custom tie offs at grommet 11?!?


LOL! :D Don't forget the customer tie-offs at shared grommet # 11. :p

[Pete LSD]

Looks like like a very special proportional string job. I guess the hybrid-hybrid string pattern looks like a cross pattern.


Interesting

How are the tensions varying, if at all?

Tension x for the 0.7mm and tension y for the 0.68mm
or varying within each string
or something else?

[Pete LSD]

I think the mods should move the postings with Cooler's hybrid-hybrid stringing pattern to the stringing forum.