Clear Two-bad Service!!!

[kitebluesky]

On June 5, 2006, I went to Clear Two Badminton Centre to sign-up for badminton class. The female Chinese receptionist took down my name and telephone number. She told me that I was already signed up. However, she did not know when the schedule of the class. She would just give me a call. I would only pay once I receive her call.

It has been a month, and I have not received a call from Clear-Two. I called the badminton centre and inquired the start date of the class. Iris, the receptionist, said that the class has already started on June 29. She could not find my name on the list. After conversing on the telephone for 30 minutes, she said that I was on the list. She instructed me to come in to attend the second session on July 6 from 7pm-8pm. And I should pay $99 for all sessions, including the first one I missed, even if it was their fault.

On July 6, I came to the receptionist, named Viola. Without asking for my name, she suddenly handed out someone else's credit card slip for me to sign. I put her the attention that the slip has someone else's name on it. Realizing that it was not mine, she said that they could not take me in the class because I was not on the list. But I told them that Iris, who made the mistake, told me to come. Viola still would not help me, but told me to talk to the manager. The manager will give me a call within a few days.

On July 8, the manager, Michelle, called. Without asking for my side of the story, her first statement was, "We won't take you in the class because you were not on the sign-up list." I told her the whole story. She realized that there were some parts of the story that were not told to her by her staffs.

Michelle said that her staff called me before, but I did not pick up the phone. I replied that I had a voice mail and caller ID. I did not receive any voice mail from them, nor their telephone number showed up on my caller ID. She said that I should have kept calling everyday to ask for the schedule of the class. She was RIDICULOUS! I did not believe the words coming out from a manager's mouth. She sounded so defensive and angry. It was as if she wanted to have a fight. Still, she said that they won't take me in, despite their several mistakes.

Is this the way a company solve its problems, despite its faults? The manager did not train her staffs well. Otherwise, this problem would not arise.

What would you feel on my behalf? Is there any other way where I can bring out my concern to seek for help? I hope you empathize me.

[wood_22_chuck]

I'm sorry to hear of your ordeal. It's a frustrating experience to go through. Sometime all energy and effort is put into running a business that it is easy to lose focus on customer service at the front desk. It takes skill that is overlooked to keep a place running.

Hope everything turns out well for you.

-dave

[wing-omega5-0]

ah....another reason for me to dislike c2...(i never liked it in the first place =D)

[madbad]

Give RichmondPro Badminton Centre a call. Opening Sunday, you know :D :D

[Winex West Can]

I'm surprised but if I were you, I would take it directly to Darryl. He's normally there and I'm sure he would have resolved it for you.

The proper thing to do was to have started you on the class while the whole situation is being sorted out after all there is no point in sorting it out if by the time, it was resolved, it would have been too late for you to attend the class.

[wing-omega5-0]

darryl? i caught him at aberdeen after the morning drop-in session at clearone.... "-__-

[devilcat]

I'm surprised but if I were you, I would take it directly to Darryl. He's normally there and I'm sure he would have resolved it for you.

The proper thing to do was to have started you on the class while the whole situation is being sorted out after all there is no point in sorting it out if by the time, it was resolved, it would have been too late for you to attend the class.

Do you think it'll matter if this case had been taken to Darryl directly? Michelle is Darryl's wife and she's being assigned to be the manager, if C1 accepted the fact it's their fault, it means that the managment of Darryl's club is poor and Michelle is not fit to be the manager and thus her staffs' attitude is so bad. Unfortunately, most of the private club can make up their own rules. The best way is to go to another club for lessons..........

[Matt]

I'm not surprised about this news about clear-two.

The was some kind of settlement against them because someone was injured there and the company did not proper business license to run the place - this lead to the victim's family to sue them. I've heard that this incident is trying to be kept quiet but just so you know it happened.

Plus C2 is not safe play at night, there have been quiet a few robberies and car-jackings.

[towbsss]

Hi, sup y'all.

I'm sorry that this had to happen, but please understand that Darryl and Michelle tried to contact you. From what I know, one of the receptionists gives a call to everyone, but I hope you do not expect her to try and give you a call everyday until you pick up. A good example is registering for a course. Do you expect the professor or teaching assistant to call you to remind you to register? As with many things, registration comes on a first come first serve basis, and unfortunately, you tried to register before registration commenced. I know that this is a rare situation, but as we all know, it does happen.

There are also many receptionists who work at ClearTwo, some may have worked there for a while, and there are some newer ones. I believe there's a policy that ClearTwo isn't responsible for calling people back because it's hard to keep track everyone. However, they're available for questions, so if you weren't sure about registration, you could probably have called in and asked questions no problem.

Believe me, I know how you feel cuz I've ordered stuff from stores where they tell me they'll call back, but they never do. Sometime I may have just missed their call, sometimes they forget to call, but that doesn't stop me from calling back. Cuz you know, sometimes I decide that I don't want it anymore and since I didn't pay, I really have no obligation. But whatever the case, it's always safe to call back, right? The sooner the better too.



As with ClearTwo getting sued... man, I don't know what you're talking about... if you got stories to tell, keep them to your friends. Why are you such a hater? If your car happened to get broken into or stolen from your house, are you gonna move? Have cars been broken into at the VRC? The shopping mall? Your school?

I dunno, I just don't understand man, why you gotta spray all this hate? May I remind you, you're on the internet and behind a keyboard. Why don't you play some more badminton instead? It's just so easy to criticize something that you had no idea how hard it was to build, ya know? All it takes are a couple of rumors and comments...

Why can't we all just look on the bright side? :D

Peace. One love, don't hate.

-T

[Matt]

You know where C2 is located - unsafe security at night. I know some of the victims personally. What about the licence?

Well if you have the money to pay me per hour (to what I make at my IT job) + the gas money to come down, then I'll play more badminton.

[devilcat]

I'm not surprised about this news about clear-two.

The was some kind of settlement against them because someone was injured there and the company did not proper business license to run the place - this lead to the victim's family to sue them. I've heard that this incident is trying to be kept quiet but just so you know it happened.

Plus C2 is not safe play at night, there have been quiet a few robberies and car-jackings.

Matt, can you please tell us exactly what happened about the person injured and the improper business license? I feel that as a consumer, we all have the right to know. thx!

[Matt]

DevilCat,
It's was rumor going around through some who played there, but I did not look into it if it did happen.

[devilcat]

DevilCat,
It's was rumor going around through some who played there, but I did not look into it if it did happen.

Thx Matt! Keep us inform!

[LazyBuddy]

I'm not surprised about this news about clear-two.

The was some kind of settlement against them because someone was injured there and the company did not proper business license to run the place - this lead to the victim's family to sue them. I've heard that this incident is trying to be kept quiet but just so you know it happened.

Plus C2 is not safe play at night, there have been quiet a few robberies and car-jackings.


Regarding to the rumor, I think it's pretty serious to a business. I suggest don't spread the rumor, until the final result (the true fact) is announced in the public. Otherwise, what about the rumor is wrong? Or, the story being "twisted" from mouth to mouth, etc?

I think we as posters need to take the responsibility, especially if that related to a legit business' reputation. :cool:

[ViningWolff]

I'll probably have lunch with Darryl when I'm in Vancouver. I'll see what he has to say.

[Pete LSD]

Call me up when you guys have lunch :D. I might want to join in ;). Joking . . . But food is always a good idea.


I'll probably have lunch with Darryl when I'm in Vancouver. I'll see what he has to say.

[kitebluesky]

Again, Clear-2's phone number did not appear on my caller-ID. I have a voice mail. If ever they did call, WHY DIDN'T THEY LEAVE A VOICE MESSAGE? Should Clear-2 train this female Chinese receptionist that she should leave a voice mail in case there was no answer or there was a voice mail prompt? So, that proves that NO ONE from Clear-2 called me. To let you know again, it was this receptionist, who said that SHE WOULD CALL ME IN THE FIRST PLACE. If she did not mention about calling me, I would have called Clear-2 each day. (good customer service, ha?:D ) I hope you get my point.I believe Clear-2 did not train her not to tell customers that she would phone them. Nevertheless, I did my job to call in July because she said that the class would start sometime in July.

For your information, the receptionist did not inform me anything about registration date. Why did she sign me up before the registration started, if early registration was not allowed??????? She should have known better that I do because she is working for Clear-2? I believe Clear-2 did not train her about signing up on or before registration date.

This receptionist was the FIRST one, who made the mistake, and caused all the troubles. Succeeding problems arose and were caused by more staffs. Staffs represent Clear-2. It has to be Clear-2's (everyone including staffs, coach, management) responsibility, not only those staffs, who made the mistakes, to fix the problems TO GIVE GOOD CUSTOMER SERVICE, rather than turning customers away. I just want to let you know that turning away a customer is not a good customer service, as portrayed by Mrs. Michelle Yung, even if the numerous mistakes were done by her THREE STAFFS. We can see that the staffs were not trained well by Mr. Darryl and Mrs. Michelle Yung. Both of them should hold accountable for the mistakes done by their staffs and for not traning them well. PLEASE do not blame the faults, done by her staffs, onto the customer. Aside from the FIRST MISTAKE done by this anonymous receptionist, whose name would not want to be revealed by Mrs. Michelle Yung, there are several succeeding mistakes done by her other staffs, namely Iris and Viola. How do you account for the other mistakes? Please do not try to divert the mistake to your customers to make Clear-2 and its staffs look nice. Please do not try to cover up their bad service. Their bad service can also be supported by the numerous comments expressed in this forum. You may ask them individually about their bad experiences with Clear-2. To tell you frankly, there are so many bad comments about Clear-1 and Clear-2. You just have to accept and face these facts, and improve your service, rather than denying them. No one would tell if they had not experienced bad service. Clear-2 has to improve its customer service, so that the rumors will be gone. Please do not try to argue, especially with customers as what was exemplified by the Clear-2 manager, Michelle Yung, to make yourself win. This will not help to clean up the bad name about Clear-2. Prove it in action with EXCELLENT CUSTOMER SERVICE than in defensive words. This will not help to make people believe in you.



Hi, sup y'all.

I'm sorry that this had to happen, but please understand that Darryl and Michelle tried to contact you. From what I know, one of the receptionists gives a call to everyone, but I hope you do not expect her to try and give you a call everyday until you pick up. A good example is registering for a course. Do you expect the professor or teaching assistant to call you to remind you to register? As with many things, registration comes on a first come first serve basis, and unfortunately, you tried to register before registration commenced. I know that this is a rare situation, but as we all know, it does happen.

There are also many receptionists who work at ClearTwo, some may have worked there for a while, and there are some newer ones. I believe there's a policy that ClearTwo isn't responsible for calling people back because it's hard to keep track everyone. However, they're available for questions, so if you weren't sure about registration, you could probably have called in and asked questions no problem.

Believe me, I know how you feel cuz I've ordered stuff from stores where they tell me they'll call back, but they never do. Sometime I may have just missed their call, sometimes they forget to call, but that doesn't stop me from calling back. Cuz you know, sometimes I decide that I don't want it anymore and since I didn't pay, I really have no obligation. But whatever the case, it's always safe to call back, right? The sooner the better too.



As with ClearTwo getting sued... man, I don't know what you're talking about... if you got stories to tell, keep them to your friends. Why are you such a hater? If your car happened to get broken into or stolen from your house, are you gonna move? Have cars been broken into at the VRC? The shopping mall? Your school?

I dunno, I just don't understand man, why you gotta spray all this hate? May I remind you, you're on the internet and behind a keyboard. Why don't you play some more badminton instead? It's just so easy to criticize something that you had no idea how hard it was to build, ya know? All it takes are a couple of rumors and comments...

Why can't we all just look on the bright side? :D

Peace. One love, don't hate.

-T

[wing-omega5-0]

towbsss...sry but its expected from clear-1s staff to defend their business.

[kitebluesky]

The receptionist said that she would let Michelle and Darryl Yung know about the problems. Unfortunately, it was Michelle Yung, the wife, who handled the case in a poor way......POOR MANAGEMENT!!!


I'm surprised but if I were you, I would take it directly to Darryl. He's normally there and I'm sure he would have resolved it for you.

The proper thing to do was to have started you on the class while the whole situation is being sorted out after all there is no point in sorting it out if by the time, it was resolved, it would have been too late for you to attend the class.

[crosscourt]

Hello Kitebluesky, I probably shouldn't post this as I don't even live in Canada but I can't help thinking that what happened to you wasn't that bad. You wanted to register for a course but because of the incompetence of the staff there you were prevented from being able to do that. These things happen and you're right to be upset over it. Obviously the incompetence of a member of staff does reflect badly on the managers. However, the end result was just that you were unable to get on the course that you wanted to get on, but you can just sign up for the next one.

I think before we start saying that the company as a whole has poor management we should know if there have been other similar experiences or whether you were just unlucky.

I'm not trying to belittle your experience, just saying that we ought to keep some perspective.

[STRING]

Hey Wing-omega5-u, you mean towbsss is a staf in clear-1??? No wonder he/she made kitebluesky soooo pissttttt!!!! Anyway kitebluesky, take a deep breath and cool yourself. Don't let this stressed you out. There are so many places you can go for badminton lesson. Try the new club, PRO. They have various certified and experienced coaches. I like the environment there, the staff are very friendly and easy to approach.

[LazyBuddy]

Hello Kitebluesky, I probably shouldn't post this as I don't even live in Canada but I can't help thinking that what happened to you wasn't that bad. You wanted to register for a course but because of the incompetence of the staff there you were prevented from being able to do that. These things happen and you're right to be upset over it. Obviously the incompetence of a member of staff does reflect badly on the managers. However, the end result was just that you were unable to get on the course that you wanted to get on, but you can just sign up for the next one.

I think before we start saying that the company as a whole has poor management we should know if there have been other similar experiences or whether you were just unlucky.

I'm not trying to belittle your experience, just saying that we ought to keep some perspective.

I agree.

Obviously, the bad experience is hard for everyone to face, and I understand you have the right to be upset. However, there's no need to make this case to be the headline news. Overall, it's a matter of mis-communication.

Overall, from the information I collected, C1/C2 in general did had great contribution to the local badminton community. No business is perfect in a way, and C1/C2 is no exception. Hope they do take this one as a lesson, but we need to be understandable as well. ;)

[LazyBuddy]

towbsss...sry but its expected from clear-1s staff to defend their business.


I don't understand what this suppose to mean. Don't get me wrong, as I am not even living in Vancouver, and I surely don't take side.

However, I don't see why someone should NOT defend C1/C2 (be it's own member / staff or not). I mean, to evalute a case, we need to gather information from both sides, and try to view the incident from both points of view, right? If who ever shouts 1st, must be right, or must win, then, I guess we don't need all the cops / judges anymore. :cool:

[LazyBuddy]

The receptionist said that she would let Michelle and Darryl Yung know about the problems. Unfortunately, it was Michelle Yung, the wife, who handled the case in a poor way......POOR MANAGEMENT!!!


Calm down man...

I know you are upset, and it's understandable. However, no need to use an individual case to reflect the whole thing. C1/C2 stays in business competitively, means in general, their reputation is acceptable. Of course, no system is ever or will ever be perfect. There're always supporter and haters, for whatever reason.

Let's stay cool, and try to solve the matter 1st. No need to beat up some individuals / business to death, even if they make mistakes. ;)

[cappy75]

Staffers do have perspective different from customers. Anyone looking for lessons should understand C1/C2's difficulty in handling overwhelming demand. Afterall, it's the first proper facility outside of the expensive private clubs to offer easy access to quality coaching to the public. Darryl also has a reputation of being a wonderful coach. Last I heard, waiting list for his personal coaching is still pretty long:(. Hopefully the new clubs could relieve some of the pressure.


towbsss...sry but its expected from clear-1s staff to defend their business.

Mr. Kite, please calm down. You didn't really lose any money in that situation, did you? Move on and check out the new RichmondPRO club for alternative choice. I heard that the new club has some very experienced coaches.

[dont_cgy]

After reading this,
I can't help but post my own respond to this.

I think its ok for kitebluesky to voice his/her opinion about C2
Some will agree if they have the same or similar experience.
Some won't dissagree cause the got the greatest service there.

So there shouldn't be anyone that's wrong, it was just
a moment of time that kitebluesky got the bad service of it.

I am sure if you go again some other time you might have a different
experience on service.

best luck.
D.

[dontkillme]

Are these comments all true about C1 & 2???

[dontkillme]

is C1 for sale???

[defiant]

Are these comments all true about C1 & 2???

Hi dontkillme, which comments are you referring to? kitebluesky's recap of his/her experience is probably true. I don't see any reason for kitebluesky to make any embellishments. In my opinion and from first hand experience, Cappy's comment on Darryl's reputation as a wonderful coach is also true.

As for the other things about business license, etc., I believe they were clearly posted as rumors by the respective authors.


is C1 for sale???

Definitive answer to such a sensitive business question is probably hard to come by on a public forum. :confused: Dontkillme, if you find out any info, please keep us informed :)

[wing-omega5-0]

Staffers do have perspective different from customers. Anyone looking for lessons should understand C1/C2's difficulty in handling overwhelming demand. Afterall, it's the first proper facility outside of the expensive private clubs to offer easy access to quality coaching to the public. Darryl also has a reputation of being a wonderful coach. Last I heard, waiting list for his personal coaching is still pretty long:(. Hopefully the new clubs could relieve some of the pressure.

towbsss is one of the coaches at c1/c2, and i've heard his ability doubted by a certain individual. i dont have a problem with darryls "wonderful coaching." from what i've seen it looks pretty good. i DO however have a problem with his minor staff and coaches. i've heard alot of criticism about the coaches from some ranked players out there, but i'm yet to experience it or see it for myself. as for their staff, receptionists and cashiers, i think they give potentially the worst customer service in all of richmond. i dont know the names of the staff, nor do i really feel its necessary. i'm just going to share some experiences. maybe i'm young and immature, feel free to tell me if i am based on the following:
every single damn time i go to the morning drop-in, the door just REFUSES to open until 9:00am sharp. even if it is raining outside, you'd think that they'd let u in so u dont die and they lose $4.50 or something. not that big a deal, theres more =). when u get inside, one of the staff treats u like utter garbage. crap, they act like they woke up on the wrong side of the bed, for a whole week straight. u look at their face and its just like they dont want anyone around them, as if they're depressed 24/7. kind of creates a really nasty aura when ur signing up. when they stamp u and u tell them "thanks" u get a nasty glare as u walk away. now...why doesn't this ever happen to the people that speak cantonese? i mean no offense to those of you that do but wow. they treat me(and others that dont speak their language) as aliens or something. me and my friends even labeled her as "the lady that hates ur guts if u dont speak canto."
another member of their staff that ran the drop-in once looked like she was going to piss her pants. its like shes never seen the light of day or something. she has the quietest voice so u cant hear wut the hell shes trying to say. i heard "ths cot book" when i was told "this court is booked." plz dont doubt my hearing as nobody else on the court understood wut she was talking about either. the same lady also once let in 40 people into the morning drop-in. i mean wtf? 40 people? u have normally have 24 people on the courts but 3 of them were booked. that leaves room for 12 people on the courts, and 28 on the racket-sign up? theres not even enough space for everyone to go on the damn rack at the same time. wheres the good service there?

[dontkillme]

anywayz, these are none of business...its getting boring talking about this topic....either go complain or just keep it quite...

[wing-omega5-0]

"dontkillme" who are u addressing?

[LazyBuddy]

towbsss is one of the coaches at c1/c2, and i've heard his ability doubted by a certain individual. i dont have a problem with darryls "wonderful coaching." from what i've seen it looks pretty good. i DO however have a problem with his minor staff and coaches. i've heard alot of criticism about the coaches from some ranked players out there, but i'm yet to experience it or see it for myself. as for their staff, receptionists and cashiers, i think they give potentially the worst customer service in all of richmond. i dont know the names of the staff, nor do i really feel its necessary. i'm just going to share some experiences. maybe i'm young and immature, feel free to tell me if i am based on the following:
every single damn time i go to the morning drop-in, the door just REFUSES to open until 9:00am sharp. even if it is raining outside, you'd think that they'd let u in so u dont die and they lose $4.50 or something. not that big a deal, theres more =). when u get inside, one of the staff treats u like utter garbage. crap, they act like they woke up on the wrong side of the bed, for a whole week straight. u look at their face and its just like they dont want anyone around them, as if they're depressed 24/7. kind of creates a really nasty aura when ur signing up. when they stamp u and u tell them "thanks" u get a nasty glare as u walk away. now...why doesn't this ever happen to the people that speak cantonese? i mean no offense to those of you that do but wow. they treat me(and others that dont speak their language) as aliens or something. me and my friends even labeled her as "the lady that hates ur guts if u dont speak canto."
another member of their staff that ran the drop-in once looked like she was going to piss her pants. its like shes never seen the light of day or something. she has the quietest voice so u cant hear wut the hell shes trying to say. i heard "ths cot book" when i was told "this court is booked." plz dont doubt my hearing as nobody else on the court understood wut she was talking about either. the same lady also once let in 40 people into the morning drop-in. i mean wtf? 40 people? u have normally have 24 people on the courts but 3 of them were booked. that leaves room for 12 people on the courts, and 28 on the racket-sign up? theres not even enough space for everyone to go on the damn rack at the same time. wheres the good service there?

Ok, I believe most of your cases are true.

However, there's no need to pick every single tiny bad examples. I believe overall, C1/C2 are still reputable, and let's don't neg. their overall contribution to the baddy community. I am sure there're enough good things still attract customers to come back. Even as yourself, even you do see various cases, you still pay them the visit, right?

To me, no business is perfect. Customers and the business owners are natually on different sides of a battle field. Not saying one side is good, the other must be bad. But our interests are 180' different. Therefore, there are must be conflicts here and there. As a customer, we weight a business in overall, rather than a particular "bad day". If overall, the service worth the $$$ i pay, I will come back for more. If not, then I will go somewhere else.

Then again, I still don't see why their own staffing can't defend themselves, from their own point of view. :cool:

[wing-omega5-0]

its not that they cant defend themselves, its that their view is clearly different because they're defending the company that they get money off of. if they fall in love with their job, then it changes their perspective entirely. "blinded by love" is the phrase i'd use, although it is almost completely inappropriate for the actual situation =).

the only thing that attracted me back to c1 was that it was the only place closeby to my entire group of baddy buddies. we could all just meet up there and play our lovely game for 3 hours in the morning and go out for lunch afterwards. basically, the only good things i can see about c1 are that its in a very ideal area and the friendly head coach.

[LazyBuddy]

its not that they cant defend themselves, its that their view is clearly different because they're defending the company that they get money off of. if they fall in love with their job, then it changes their perspective entirely. "blinded by love" is the phrase i'd use, although it is almost completely inappropriate for the actual situation =).

the only thing that attracted me back to c1 was that it was the only place closeby to my entire group of baddy buddies. we could all just meet up there and play our lovely game for 3 hours in the morning and go out for lunch afterwards. basically, the only good things i can see about c1 are that its in a very ideal area and the friendly head coach.

Let me ask a question. If you get a job, you get your paycheck from your boss, do you commit to help him, and defend your company behind? I believe, you should, as long as it's not against the human principle. And I believe protect the business' interests (that's how a business suppose to survive) mostly, is NOT against the principle, even that means, you might not make the customer happy 100% of the time.

Ok, you did listed some good things of C1. And I believe, overall speaking, you let the good things over come the bad portion. Then, why not enjoy the moments, rather than getting pissed? Again, the idea world should be perfect, but the reality is not, and will not. We have to accept whatever it is here. Once other factors kick in (e.g. more business competitor join the business), then, all the existing ones will improve in a way, to stay competitive. ;)

[frendies]

Sounds like a tempest in a glass. :p
Always good things and bad things in everything.
Lots of factors come into managing a business. Sometimes good employees are hard to come by ... and if they were really very good, they wouldnt be staying at in that place for long. I doubt being receptionist is the highest paid job ... but then do our ministers do a good job? do well known companies do a good job? Every tried dealing with an insurance company? the bank? etc ...

Juste mon petit grain de sel ... qui ne faut pas prendre au serieux :D

[madbad]

Sounds like a tempest in a glass. :p
Always good things and bad things in everything.
Lots of factors come into managing a business. Sometimes good employees are hard to come by ... and if they were really very good, they wouldnt be staying at in that place for long. I doubt being receptionist is the highest paid job ... but then do our ministers do a good job? do well known companies do a good job? Every tried dealing with an insurance company? the bank? etc ...

Juste mon petit grain de sel ... qui ne faut pas prendre au serieux :D

Aaaah, it always sounds so much better in French :p

[Winex West Can]

Aaaah, it always sounds so much better in French :p

...and sexier too :D :D :D Hahaha..

[wwcbro]

Sounds like a tempest in a glass. :p
Always good things and bad things in everything.
Lots of factors come into managing a business. Sometimes good employees are hard to come by ... and if they were really very good, they wouldnt be staying at in that place for long. I doubt being receptionist is the highest paid job ... but then do our ministers do a good job? do well known companies do a good job? Every tried dealing with an insurance company? the bank? etc ...

Juste mon petit grain de sel ... qui ne faut pas prendre au serieux :D

Comparing C1/C2 to these institutions...is like comparing apples & durians

[madbad]

Comparing C1/C2 to these institutions...is like comparing apples & durians
Durians... did you say durians?? This is the first time I've heard that phrase used in this manner. Hmmm.... an Asian flavour indeed:D

[STRING]

By the way frendies, what does it mean??? I mean the french sentence.... I hope its not durian!!!! he!he!

[towbsss]

Oooh, so someone actually figured me out? Well, my picture is in my profile so it couldn't have been THAT hard... but unlike the rest of y'all, I have no idea who you are. Perhaps I'm at a disadvantage, but that's alright. I just wanna get a few facts straight, and since some of you know who I am, I might get some more credibility. These are my own beliefs and I'm doing this on my OWN behalf, NOT ClearOne/Two's. You'll understand why later...


[kitebluesky], it's just unfortunate that this thing happened to you. Apparently, you're probably the first person who fell into this situation and I'm sure from this point on, the situation will never happen again.

BECAUSE I AM CLEARTWO STAFF *cough*wing-omega5-0*cough*, let me give you some insight on how the group lessons work. Group lessons last usually around 7-8 sessions and repeat the week after the 8th session. I find it strange that the receptionist didn't know when the start of the new session was because the registration book is at the front desk and you can count how many lessons are left until the next session begins. Even though there may not be registration yet, you can still check and have a good approximation when the next session will start (roughly every 2 months). So maybe it was a mistake on the first receptionist's behalf, but since ClearTwo is still an upcoming business, please bare with the odd mistake.

Please remember that ClearOne/Two is the first badminton center to open in the lower mainland, so it is obvious that it will encounter more problems than any of the other upcoming centers. Since ClearOne/Two was the first, it is in essence, the model of any of the upcoming centers. Business must be good if some others feel that they want to start their own business in the same field. So, with that said, perhaps the copycat badminton centers look more professional and well done, but that's exactly it. It's simply a copycat and for the sake of their business, I hope they don't make the same mistakes as ClearOne/Two. It's never easy being the first to start something, but with some originality and creativity (and also execution), things can happen. Of course competition is a must and rival badminton centers will open, no doubt about it. Haha, but copying ClearTwo from hours of operation, style of courts, even down to the lesson names (eg. Super Elite), well, whatever... As a consumer it's your choice.


Now, after that's been said... let me address some other people here...

[wing-omega5-0], lemme guess... you're from Cambie. Haha, do you know... a Cheryl? Maybe I'll PM you about that later. Anyway, maybe you think I'm a bad coach according to your friend, well, that's your call. Have you ever had any bad teachers? Maybe they weren't really that bad, they were just strict. Maybe they just do things in ways that you don't like. Hey, it happens. Maybe you don't like the way that I teach, maybe your "individual" didn't like the way I taught? Well, that's really just personal preference. For those who don't know, I do private lessons with any level, and I coach with Darryl in the Teens Advanced groups and the High Performance groups. If there was something horribly wrong about my coaching, don't you think Darryl himself would find out?

With regards to your "ranked players", did you know many of the TOP players in BC as well as Canada train at ClearTwo? No, maybe not your average highschool badminton/"B" tournament peoples, but the "A" level Jr. and Open circuit provincially and nationally? So with regards to that statement, I find it a little... fishy? I can tell you that the coaching staff at ClearTwo is very experienced and we have coaches catered toward every level of badminton. I will not compare, however, with Richmond Pro, because they too have an experienced staff (yes, my doubles partner is over there, but hey, we still play doubles). So I dunno who your ranked players are, because I probably should know them too, shouldn't I? And since I'm a ranked player, I guess it's a fair statement when I say that the ClearTwo coaching staff is EXCELLENT. But remember, I'm not saying we're better than someone else, that's your call.

And, judging by your points made in your discussion, you simply have some hate complex toward ClearOne drop-in. I don't want to waste my time trying to argue about things that seem to only have happened to you ONCE.


To all the other people...

Thanks for your support, especially those trying to keep things neutral. Both sides have been stated, and you can simply be the judge of it.




LASTLY, so maybe I am ClearTwo staff. But here's the catch, I wasn't ALWAYS a staff member at ClearOne/Two. It's kind of a long story and I've type a bazillion words already, so let's just get to the point. I've known Darryl a long time, even before ClearOne opened. Let's say he was my coach. It's been a long time now, and he still IS my coach. He has shown dedication and support more than any other coach I know. That is why I'm still here... that is why I'm posting on this forum. I'm sure you all agree that Darryl is a good coach, so, understand that this is his business, and as his student (and now staff member), I choose to support his cause. So maybe I'm supporting him because I'm a staff member. Hmmm, but maybe I'm supporting him because he's been supporting me this long. Like it or not, it's his business and anything that affects his business will affect him directly. So yes, maybe he's my employer, but know this: Darryl is also my coach, and most of all he is a very good friend. Since I see this as a potential threat to his business, I felt I would offer my opinion because it's a little more fair when both sides of the argument are shown.

Now why don't we talk about something else, cuz there's really nothing left to say?

Peace,
Toby

[Pete LSD]

Toby,

I find the adult class hours too short. One hour per week just doesn't cut it. The HK standard is 2 to 3 hours in one night once to twice a week. Just my opinion.

Pete

[Matt]

Toby,

I find the adult class hours too short. One hour per week just doesn't cut it. The HK standard is 2 to 3 hours in one night once to twice a week. Just my opinion.

Pete

Well C1/C2 would probably have meetings to discuss about what issues to be address and improved on to take the appropriate action(s).

[ViningWolff]

I think the biggest problem Darryl faces is trying to run two centres by himself. He was ragged enough with only C1. I thought he was sorta nutz to open C2, but hey, I applaud him as I share the same passion for the sport he does. (Scary to think I first played him in U14 over 20 years ago)

Are mistakes going to be made? Certainly, you can't please everyone, but that is why it is good to see a number of places come about for people to have a choice in your area.

As for good coach/bad coach, it comes down to what you want in a coach. A "good" coach to one person can be a "bad" coach to another, it really depends on your personality and what you expect of your coach.

Hey, Toby, I wouldn't view this as so much a "threat" to the business. It is aconcern that hopefully you can take to Darryl and brain-storm a suitable system. (Something simple like a log sheet in excel works)

Cheers

Vining

[wing-omega5-0]

Oooh, so someone actually figured me out? Well, my picture is in my profile so it couldn't have been THAT hard... but unlike the rest of y'all, I have no idea who you are. Perhaps I'm at a disadvantage, but that's alright. I just wanna get a few facts straight, and since some of you know who I am, I might get some more credibility. These are my own beliefs and I'm doing this on my OWN behalf, NOT ClearOne/Two's. You'll understand why later...


[kitebluesky], it's just unfortunate that this thing happened to you. Apparently, you're probably the first person who fell into this situation and I'm sure from this point on, the situation will never happen again.

BECAUSE I AM CLEARTWO STAFF *cough*wing-omega5-0*cough*, let me give you some insight on how the group lessons work. Group lessons last usually around 7-8 sessions and repeat the week after the 8th session. I find it strange that the receptionist didn't know when the start of the new session was because the registration book is at the front desk and you can count how many lessons are left until the next session begins. Even though there may not be registration yet, you can still check and have a good approximation when the next session will start (roughly every 2 months). So maybe it was a mistake on the first receptionist's behalf, but since ClearTwo is still an upcoming business, please bare with the odd mistake.

Please remember that ClearOne/Two is the first badminton center to open in the lower mainland, so it is obvious that it will encounter more problems than any of the other upcoming centers. Since ClearOne/Two was the first, it is in essence, the model of any of the upcoming centers. Business must be good if some others feel that they want to start their own business in the same field. So, with that said, perhaps the copycat badminton centers look more professional and well done, but that's exactly it. It's simply a copycat and for the sake of their business, I hope they don't make the same mistakes as ClearOne/Two. It's never easy being the first to start something, but with some originality and creativity (and also execution), things can happen. Of course competition is a must and rival badminton centers will open, no doubt about it. Haha, but copying ClearTwo from hours of operation, style of courts, even down to the lesson names (eg. Super Elite), well, whatever... As a consumer it's your choice.


Now, after that's been said... let me address some other people here...

[wing-omega5-0], lemme guess... you're from Cambie. Haha, do you know... a Cheryl? Maybe I'll PM you about that later. Anyway, maybe you think I'm a bad coach according to your friend, well, that's your call. Have you ever had any bad teachers? Maybe they weren't really that bad, they were just strict. Maybe they just do things in ways that you don't like. Hey, it happens. Maybe you don't like the way that I teach, maybe your "individual" didn't like the way I taught? Well, that's really just personal preference. For those who don't know, I do private lessons with any level, and I coach with Darryl in the Teens Advanced groups and the High Performance groups. If there was something horribly wrong about my coaching, don't you think Darryl himself would find out?

With regards to your "ranked players", did you know many of the TOP players in BC as well as Canada train at ClearTwo? No, maybe not your average highschool badminton/"B" tournament peoples, but the "A" level Jr. and Open circuit provincially and nationally? So with regards to that statement, I find it a little... fishy? I can tell you that the coaching staff at ClearTwo is very experienced and we have coaches catered toward every level of badminton. I will not compare, however, with Richmond Pro, because they too have an experienced staff (yes, my doubles partner is over there, but hey, we still play doubles). So I dunno who your ranked players are, because I probably should know them too, shouldn't I? And since I'm a ranked player, I guess it's a fair statement when I say that the ClearTwo coaching staff is EXCELLENT. But remember, I'm not saying we're better than someone else, that's your call.

And, judging by your points made in your discussion, you simply have some hate complex toward ClearOne drop-in. I don't want to waste my time trying to argue about things that seem to only have happened to you ONCE.


To all the other people...

Thanks for your support, especially those trying to keep things neutral. Both sides have been stated, and you can simply be the judge of it.




LASTLY, so maybe I am ClearTwo staff. But here's the catch, I wasn't ALWAYS a staff member at ClearOne/Two. It's kind of a long story and I've type a bazillion words already, so let's just get to the point. I've known Darryl a long time, even before ClearOne opened. Let's say he was my coach. It's been a long time now, and he still IS my coach. He has shown dedication and support more than any other coach I know. That is why I'm still here... that is why I'm posting on this forum. I'm sure you all agree that Darryl is a good coach, so, understand that this is his business, and as his student (and now staff member), I choose to support his cause. So maybe I'm supporting him because I'm a staff member. Hmmm, but maybe I'm supporting him because he's been supporting me this long. Like it or not, it's his business and anything that affects his business will affect him directly. So yes, maybe he's my employer, but know this: Darryl is also my coach, and most of all he is a very good friend. Since I see this as a potential threat to his business, I felt I would offer my opinion because it's a little more fair when both sides of the argument are shown.

Now why don't we talk about something else, cuz there's really nothing left to say?

Peace,
Toby
i dont have alot of time rite now so i'll try to type fast and get down to the point. unfortunately, i cant give out the name of the individual that talked badly of c1s coaching because i didnt receive that comment directly. it came from a friend of a friend of mine, who just happens to be ranked. again, i havent experienced it head on, judging only by wut i've heard. i dont know the entire story as to why he thinks that way, but i'll be sure to find out and give u a reply if u want. the only other thing that i see isnt great about the coaching is the naming of another certain individual. i can give u HIS name via PM and why i disagree, but i cant go into detail on the forum.

as to the drop-in, it happens alot. i've never received a friendly face from one of the staff members, and almost never hear the voice of the other at first. dont get me wrong, there are some friendly staff over there, i just never see em since the only business i rly do there is drop-in.

as to how i figured u out, well i see ur screen name alot from other ppl i know. and yes, i go to cambie, yes i know cheryl, then again who doesnt XD. u can ask her who i am if u want.

[batmanbegins]

is C1 for sale???

Someone who works at clear 1 told me that the badminton center is closing down soon. They have problem with airconditioning that caused leakage on the roof and ceiling. the problem was not taken care of....not good service.

[wing-omega5-0]

Someone who works at clear 1 told me that the badminton center is closing down soon. They have problem with airconditioning that caused leakage on the roof and ceiling. the problem was not taken care of....not good service.
its a possibility, i saw them desperately fixing something on the roof and ceiling directly over court 3 a few months ago.

[Softhands]

before is leaky condo, now leaky court.....lol

[Softhands]

are the car-jackings and robberies news at C2 true???

[Matt]

Yes, it is however it is safer than C1. C2 being safer with the Billiards nearby making it more lit up at night.

There have been a few incidences where people were car-jacked or rob either at knife or gun point.

The problem is where C1 is located because unsuspecting people can hide in the trees and bushes where the train tracks are.

Best advise is to leave after 9pm or when it gets considerably dark.

[Softhands]

all the badminton complexes are warehouse, and their parkings are at the back lane. I dont know how they will address this problem.

[Softhands]

either they have to build fences and add some lighting...

[confuzzledfreak]

its a possibility, i saw them desperately fixing something on the roof and ceiling directly over court 3 a few months ago.
lol
c2 leaks too ><

[kwun]

too many multiple registrations. thread locked.