Do they have warrenty? I've had mine for like 18 months, but like it was messed up liked uhh im guessing 12 months ago. It's the shaft/handle problem hting again. I just htought that i couldn't trade it back in. Do you guys know if i can like email or call anyone frmo carlton and get a replacement for my racket? Can u give me the mail and the number, of some one who acutally replies that is. Damn calrton site......

I agree, the fact that Carlton has not touched its website in two years (other than to remove the forum section where people were posting complaints about Carlton's poor service) is pretty shameful. The facts that the website seems abandoned and Carlton does not respond to e-mails via their website's "Contact Us" section indicates a horrible disregard for customers

Where are you located? The extent of Carlton warranties, if any, varies depending on the country. Normally, there is no warranty in the U.S.

I was able to get warranty service in the U.S. (I had special circumstances -racquet purchased in the U.K. - as detailed in previous posts) by contacting Allison Broadway, the U.S. Racquet Customer Care Supervisor with Carlton's parent company, Dunlop Slazenger Group, at:

ABroadway@dsgamericas.com

If you live outside of the U.S., you can try contacting Terry Flynn, Carlton's U.K. Product Manager at:

Terry.Flynn@dsil.co.uk

He seems to be senior enough at Carlton to actually feel some responsibility toward his company's customers and referred Allison to me.

I would not mention the age of your racquet, as they might claim you sat on your warranty rights, if any, too long. Just be as honest as you can be without shooting yourself in the foot.

Good luck.

ok thx. ill contact the US guy.