WOW..what kind of receptionist is that??

[SmashingBird]

so today i called in clearone to ask if there was any drop in and this was the conversation:

receptionist: clearone badminton

me:hi is there drop in today?

receptionist:yes

me:is it 9-1?

receptionist:yes

me: okay thanks bye!

hung up..

she HUNG UP ON ME!!!!... and when she picked up the phone..she just said "clearone badminton"..didnt say hi didnt say hello, didnt say who is speaking, didn't ask what can i help you with..

all i can say is.. WOW!!

[jamesd20]

I think the best way to voice any complaint is to complain direct to Clear One.

try not to swear in your posts either.


It might have been her first day, or someone was distracting her maybe.

[LazyBuddy]

so today i called in clearone to ask if there was any drop in and this was the conversation:

receptionist: clearone badminton

me:hi is there drop in today?

receptionist:yes

me:is it 9-1?

receptionist:yes

me: okay thanks bye!

hung up..

she HUNG UP ON ME!!!!... and when she picked up the phone..she just said "clearone badminton"..didnt say hi didnt say hello, didnt say who is speaking, didn't ask what can i help you with..

all i can say is.. WOW!!

Lol... Simple and effective, no more word other than information you need. :D

Ok, I see what you mean already. ;)

[cooler]

so today i called in clearone to ask if there was any drop in and this was the conversation:

receptionist: clearone badminton

me:hi is there drop in today?

receptionist:yes

me:is it 9-1?

receptionist:yes

me: okay thanks bye!

hung up..

she HUNG UP ON ME!!!!... and when she picked up the phone..she just said "clearone badminton"..didnt say hi didnt say hello, didnt say who is speaking, didn't ask what can i help you with..

all i can say is.. WOW!!she just gave u an one quickie;)

[DinkAlot]

You are overreacting. Re-read what you posted.

If I answered your questions and you said, "okay thanks bye!" to me on the phone, I would hang up too.

Think about it, if someone says "bye" to you on the phone, what do you do? You hang up. :p

And cry me a river about not saying "hello" or identifying herself. USA for Africa, Band Aid, PETA, Save the Trees, Whales, Pandas and purple hippos and all that good stuff. :D ...:p

[Dreamzz]

precise, concise with minimum exercise!
:D

[Zero_Cool]

must be her bad day...

bye...

***hung up already...

[silentheart]

she just gave u an one quickie;)

What kind? No Comments. ROFLOL:D

[bad_bser]

That kind of customer service nowadays is unacceptable, especially now, where there are so many places to play in that area, but I guess they don't really care because they know people will still pay to play/train there no matter how bad their service is.

SmashingBird - if you are not happy with service, I suggest you dropping in somewhere else where they would appriciate your 6 or 7 bucks.

That goes for anywhere else with bad service. We, as consumers are paying YOU your salaries, we don't want to feel like you are doing us a favor by taking our money.

The receptionist should be more professional, she gives the first impression of the organization to the customers. If I was calling for the first time and got that conversation, that would would have been my last time calling, ever.

The only way to make management realize customer service is important to their organization is when there is a decrease in people playing/training = decrease in $$$$$. Maybe then, they'll start enrolling their staff in some telephone manners courses.

[drowsysmurf]

lol... if u noticed, u just complained about a worker. it can be turned around and the worker complaining on you. itz prolly one of her bad days... let it go... lol. we all have our days. if the worker is that bad, she prolly wouldn't have been hired unless there's ultimately no one who wants that job. now on the other note, customers can be rude too and u deal with sooo many customers a day that a few rude ones can just ruin the mood and make u rude back to customers until more cheerful and nice customers come along to change ur mood back =P hahaha... i'm err... saying too much blabbing now =P

[Pete LSD]

Maybe the employee was busy :confused:. Who knows?

The bottom line is no big deal.

[ctjcad]

:) ..Smashingbird, at the very least she said "Yes" and "Yes" to your queries before she hung up(you can go and play)...Not "No" & "No" or "Yes" & "No" and hung up-that'll really be a bummer(you can't play and no time slot is available)..:p ;)

[martin8768]

thats all the info i need i would be their b4 she got a chance to hang up :P

[DinkAlot]

You guys are missing the point, SmashingBird said "ok thanks bye".

If someone says that to you on the phone, you're telling me you don't hang up? Well, I would say, "bye" back then hang up. :p

[SmashingBird]

You guys are missing the point, SmashingBird said "ok thanks bye".

If someone says that to you on the phone, you're telling me you don't hang up? Well, I would say, "bye" back then hang up. :p

yeah sure, i m when saying says bye to you, u dont say anything back n just hang up or walk away. i don't know where you live, but from where i live, when your in the customer service industry, the very least you can do is say hi, thanks, and bye

[PrinceOfBMT]

so today i called in clearone to ask if there was any drop in and this was the conversation:

receptionist: clearone badminton

me:hi is there drop in today?

receptionist:yes

me:is it 9-1?

receptionist:yes

me: okay thanks bye!

hung up..

she HUNG UP ON ME!!!!... and when she picked up the phone..she just said "clearone badminton"..didnt say hi didnt say hello, didnt say who is speaking, didn't ask what can i help you with..

all i can say is.. WOW!!

Surprisely i am with you on this one, EVERYONE READ..incase somebody dun know..my name is Hugh leung..

I haven't been to Clearone badminton centre since 1.5 years ago summer training and then cleartwo was established, ever since then haven't been to Clearone.

I coach at yumo,therefore i play for free during drop ins. But i still get training from other clubs and i still pay to go community centres to play with some friends and i still visit places like richmond pro and cleartwo drop ins.

What i am trying to say is, I have a choice to not pay and just play at yumo all the time, but i am a supporter for all badminton centres(including community centres) so i pay to play in diff places.

After all these times,last monday i went to play drop in. I haven't been there for so long,i thought that drop in at C1 was still 9am-12 pm,then second session 12pm- 3 pm

OK HERE GOES (EXACT QUOTES)

So i arrive there with my girlfriend at 11:45am and the reception was this old chinese auntie lady

Hugh: Hi howz it going, paying for two..do you mind if we pay now and get on court early , drop in is from 12 to 3 right? (Keep in mind i thought the session i am paying for is 12 pm-3pm)

Lady: pay for two? 12 the 1

* yes that's right,she said "12 the 1"*

(i obviously knew she meant 12 to 1..so)

Hugh: Huh 12 to 1 only?? how much

Lady: (Chinese honger style accent)3 dollars, LOOK AT THE SIGN

*she points at the board*

Hugh: Oh..i thought is til 3 pm..

Lady: NO, 1 the 5 next

Hugh: oh..ok..ok fine..for two then...i guess

Hugh's gf: Are u sure..one hr..

Hugh: well we're already here..and my other frd is here too...is ok..let's just play

Lady: Do you have court shoes!

Hugh: *STUNNED*(FULL BADMINTON OUTFIT)
yah don't worry..we have badminton shoes

Lady: BADMINTON shoes? OK

---------------------------------------------------------------
Alrite folks, After that,i was still not mad becoz
1) Not her fault i didn't know
2) is the rules,and is business, she can't like hook us up and tell us pay only 1 dollar for an hr,i understand that

BUT..just to let u guys know,i work part time selling electronics (pcs,laptops,printers etc)..that wuz shitty customer service becoz she could at least offered a SOLUTION to satisfy customers

ie. "Sorry this drop in ends in an hr, but you should consider playing 1pm - 5 pm instead, it would make your money worth instead of paying 6 dollars to play one hr" etc
After she says that, at least it seem like she cares

(yes i know she DID tell me 1 pm -5,but could have said it better)
-------------------------------------------------------
Inspite of this,keep in mind,i wuzn't that mad,i still enjoyed that one hr

BUT wut pissed me off enough to continue smashing bird's thread..wuz the fcuking ending..

12:08 pm

Hugh: *wearing his normal shoes, putting away his rackets and birds and drinking his bottle of water*

Lady: *speaks in chinese* You guys can't stay here, you guys have to get out now, or else i might get mixed up into who paid.

(IF ANYBODY WANTS ME TO SAY EXACT QUOTE IN CHINESE AND THE TONE SHE SAID IT WITH,PLEASE TELL ME COZ I'll POST IT UP HERE)

Hugh: *stunned*...................

NO ONE..AND I MEAN..NO ONE..TELLS ME TO GET OUT
!!!!!!!!!U NOT KNOWING WHO PAID IS UR DAMN PROBLEM, BUT DUN TELL ME TO GET OUT WHEN DROP IN JUST ENDED 8 MINUTES AGO
------------------------------------------------------------

WHere as..two days later..
CLEARTWO SERVICE

Hugh: hi i want to get my racket strung

Girl: *takes out stringing receipt*
How many pounds?

Hugh: 24Lbs, BG68 please

Girl: *writes down my name without asking me wut name* Hugh Leung

Hugh:....:)....

Girl: and number is...*Types my name* 604-7******

Hugh:..I LOVE YOU GUYS
------------------------------------------
CLEAR TWO = AWESUM AS USUAL
CLEAR ONE = FIRE THAT CHINESE LADY,AND I AM NEVER GOING BACK EVER AGAIN

*NOte,i am refering to that lady only. The girl who works on friday night drop in is very nice*

[kwun]

in N. America, such customer service is generally considered not acceptable. however, i have to say that such services are very very common in Asia.

[PrinceOfBMT]

Opps Guys,i Meant *1:08*

AND guys,correction= i dropped off my racket at ClearTwo RIGHT AFTER ClearOne~

And also,Yonex BG65 wuz the string

[drowsysmurf]

u DID say she was an OLD CHINESE lady. she prolly isn't fluent in english and dun want to say too much. u want that OLD CHINESE lady to get friendly, start saying she looks beautiful ;) hahaha... saying that

I work at a badminton place too. I HATE customers staying after closing time especially if itz 11pm at night. they take about 15-30 minutes to get out and i have to clean the whole gym up after. instead of leave around 11:30, i end up leaving around 11:45 to midnight. that's first complaint i have typically only on busy nights.
my 2nd complain... the place does not have a shower, STOP USING THE SINK AS A SHOWER and make the whole counter wet as well as the floor. can you say customer courtesy? i have to smile and pick up ur trash, clean ur spilled gatorade on the court and now clean up the big mess u make in the bathroom. i can understand if u have diarhea and make toilet bowl dirty... but making the sink like a shower is *WOW* as u said earlier about customer service.
my last complain, i smile at ppl and i tried to get things done sequentially meaning first come first served. and then i get this few customers that think they are regulars and i should be faster and attend to them first or something and they give me attitude... O_O;;; i'm pretty sure the customers in front of them wants to bite their head off too not just me for being rude. that sets my mood off too... at least until i rant it off to my coworker or let my steam off for like a good 10 minutes or something then my smiley face comes back. there... the worker's POV.
oh last thing, a lot of times i get customers that says thanks, bye and just hangs up without me having a chance to say anything back and sometimes when they don't hang up, i sorta just freeze and wonder if i should say anything cuz they are typically on cellphone and u wonder if they're even listening anymore... (i think 25-35% of the time, the stop listening, but they just don't hang up) so yeah...

[Growler]

in N. America, such customer service is generally considered not acceptable. however, i have to say that such services are very very common in Asia.
In my own personal subjective experience, you are quite correct in saying that that type of customer service is very common in Asia. Where I used to live in Asia, it's almost the norm, actually.

I find that that type of customer service has started to show up more and more in Richmond, due probably to the large immigrant Asian population.

Thankfully, as other members here have noted, there are exceptions, and we're not in danger of that level of customer service becoming the accepted norm.

[Cheung]

u DID say she was an OLD CHINESE lady. she prolly isn't fluent in english and dun want to say too much. u want that OLD CHINESE lady to get friendly, start saying she looks beautiful ;) hahaha... saying that
...Hate to say this, but a comment like that can help you a long way...and I don't mean along the lines of Cooler's "quickies's".

It's gotta be the Asian way of customer service or rather the chinese way.

[PrinceOfBMT]

Keep in mind,is only THAT lady which pissed me off
C1 staff in general has always been good to me in the past

OLD lady should be no exception,u do not hire associates that doesn't have good social skills in da first place

We should really get together and create a customer service video training for badminton....:cool:

[SmashingBird]

she was an old chinese lady that wears glasses, and i asked her in cantonese, and she replied "yes" in english..when i got there, she was "busy" watching tv on the computer or something...

[xXHilikusXx]

well, service is is obviously bummed out, but maybe its because we have like a 3% percent unemplyment rate? ( the 3% is prob retards that cant work) and when ur working for min wage and ur sure to be able to grab another job like tic tac to i wouldnt do a nice job either watching kids sulk and spill stuff for me to clean up ;)

[ants]

Well, that is bad if its a receptionist. A receptionist should know what to do.

[drowsysmurf]

lol... a "receptionist" does a lot of other stuff like I said, they are salesperson, cleaning person, customer service person, road maps for those that do not know how to get there, people that takes attitude from customers due to competition for court (apparently they do not know how to grab what they should rightfully be entitled to and they come complaining), the stringer, the cashier, the "security" staff (in case of emergency), your first aid person in case of a mild injury... can't help if itz major but can help you get ambulance, etc and all these at a minimum wage (very close to minimum anyway).

btw...let me remind you she's "OLD CHINESE LADY". you want her to keep up with you? har har... plus maybe once she sees you more often, then she'll be more friendly? old lady prolly gumbling about how much trouble customers give her. they spill stuff she has to clean up, they break string, she has to use her already poor english to help them, etc... sometimes, it is better to relax and smile and let time sink in... maybe that'll help. i know some customers who were somewhat rude when i first saw them. after seeing them a few more times... things start warming up a bit. know them better, they smile more when you remember them... itz a relationship to be built upon. that said...there's still some rude customers that remain rude no matter how many times they come... ITZ A CULT I TELL YOU O_O har har... relax =)

[SmashingBird]

lol... a "receptionist" does a lot of other stuff like I said, they are salesperson, cleaning person, customer service person, road maps for those that do not know how to get there, people that takes attitude from customers due to competition for court (apparently they do not know how to grab what they should rightfully be entitled to and they come complaining), the stringer, the cashier, the "security" staff (in case of emergency), your first aid person in case of a mild injury... can't help if itz major but can help you get ambulance, etc and all these at a minimum wage (very close to minimum anyway).

btw...let me remind you she's "OLD CHINESE LADY". you want her to keep up with you? har har... plus maybe once she sees you more often, then she'll be more friendly? old lady prolly gumbling about how much trouble customers give her. they spill stuff she has to clean up, they break string, she has to use her already poor english to help them, etc... sometimes, it is better to relax and smile and let time sink in... maybe that'll help. i know some customers who were somewhat rude when i first saw them. after seeing them a few more times... things start warming up a bit. know them better, they smile more when you remember them... itz a relationship to be built upon. that said...there's still some rude customers that remain rude no matter how many times they come... ITZ A CULT I TELL YOU O_O har har... relax =)

so your saying..us customers should be patient and smile at the customer service??..umm..i worked in a customer service place and thats not what i was taught...i wish all the customers that come to me would be nice n friendly wif me..

[drowsysmurf]

yeah i know... customer service ppl suppose to be nice and friendly... i work customer service too... duh O_O but then again not all customer service ppl are nice and friendly... try calling your cellphone carrier and ask the customer service there for their manager and supervisor... they send u through a bunch of junk before you can finally get their manager or supervisor. btw.. like you said


i wish all the customers that come to me would be nice n friendly wif me..

you work at a customer service place... you know how you want to be treated.. do onto others what you want to be done to you. i work at customer service place. everytime i need some customer service, i'm always nice and patient and smiling, that is until i hit a dead end then i get mad. and that has only happened once so far and it was with cellphone carrier. =P

[Pete LSD]

Did you explode with a big ol temper tandrum? :D


yeah i know... customer service ppl suppose to be nice and friendly... i work customer service too... duh O_O but then again not all customer service ppl are nice and friendly... try calling your cellphone carrier and ask the customer service there for their manager and supervisor... they send u through a bunch of junk before you can finally get their manager or supervisor. btw.. like you said



you work at a customer service place... you know how you want to be treated.. do onto others what you want to be done to you. i work at customer service place. everytime i need some customer service, i'm always nice and patient and smiling, that is until i hit a dead end then i get mad. and that has only happened once so far and it was with cellphone carrier. =P

[Matt]

That employee in question would be written up with warning up or should be terminated right on the spot for performing like that. Customer service like this is unacceptable.

[drowsysmurf]

no... i didn't explode... i good at keeping my temper in check... if i ever explode... it'd be like dropping a bomb on hiroshima (i go nuclear) =P jk... i'm not one to open fire that easily... but phone carriers are reaaaaaally annoying... <.<;;;

[Nephrus]

Old people generally have no patience in what young people have to say. Especially if the old lady you speak of is one of those very asiancentric type who have that traditional heirarchy complex in mind. I know this all to well cause I work in an environment where I am typically abused verbally and sometimes even physically heh. PLEASE don't get the wrong idea :P

[drowsysmurf]

yup...i go to local badminton club and the owner's mom works there... she don't really do all that customer service thing you guys are soooo into. but she's not like offensive either. her english seems limited but still able to convey everything needed to know and that is good enuff for me. she's nice to the really little kids tho =P. to adults/teenagers... she's pretty much like "ok most of you know what the deal is. newcomers will prolly ask question and i just answer and try to help." Joseph might know what i'm talking about here... but hey... don't make any reference to me when you go to club or i might get slaughtered and that'll be mean. it was mean enuff when everyone kinda knew where i work at... har har...

[azn_123]

Surprisely i am with you on this one, EVERYONE READ..incase somebody dun know..my name is Hugh leung..

I haven't been to Clearone badminton centre since 1.5 years ago summer training and then cleartwo was established, ever since then haven't been to Clearone.

I coach at yumo,therefore i play for free during drop ins. But i still get training from other clubs and i still pay to go community centres to play with some friends and i still visit places like richmond pro and cleartwo drop ins.

What i am trying to say is, I have a choice to not pay and just play at yumo all the time, but i am a supporter for all badminton centres(including community centres) so i pay to play in diff places.

After all these times,last monday i went to play drop in. I haven't been there for so long,i thought that drop in at C1 was still 9am-12 pm,then second session 12pm- 3 pm

OK HERE GOES (EXACT QUOTES)

So i arrive there with my girlfriend at 11:45am and the reception was this old chinese auntie lady

Hugh: Hi howz it going, paying for two..do you mind if we pay now and get on court early , drop in is from 12 to 3 right? (Keep in mind i thought the session i am paying for is 12 pm-3pm)

Lady: pay for two? 12 the 1

* yes that's right,she said "12 the 1"*

(i obviously knew she meant 12 to 1..so)

Hugh: Huh 12 to 1 only?? how much

Lady: (Chinese honger style accent)3 dollars, LOOK AT THE SIGN

*she points at the board*

Hugh: Oh..i thought is til 3 pm..

Lady: NO, 1 the 5 next

Hugh: oh..ok..ok fine..for two then...i guess

Hugh's gf: Are u sure..one hr..

Hugh: well we're already here..and my other frd is here too...is ok..let's just play

Lady: Do you have court shoes!

Hugh: *STUNNED*(FULL BADMINTON OUTFIT)
yah don't worry..we have badminton shoes

Lady: BADMINTON shoes? OK

---------------------------------------------------------------
Alrite folks, After that,i was still not mad becoz
1) Not her fault i didn't know
2) is the rules,and is business, she can't like hook us up and tell us pay only 1 dollar for an hr,i understand that

BUT..just to let u guys know,i work part time selling electronics (pcs,laptops,printers etc)..that wuz shitty customer service becoz she could at least offered a SOLUTION to satisfy customers

ie. "Sorry this drop in ends in an hr, but you should consider playing 1pm - 5 pm instead, it would make your money worth instead of paying 6 dollars to play one hr" etc
After she says that, at least it seem like she cares

(yes i know she DID tell me 1 pm -5,but could have said it better)
-------------------------------------------------------
Inspite of this,keep in mind,i wuzn't that mad,i still enjoyed that one hr

BUT wut pissed me off enough to continue smashing bird's thread..wuz the fcuking ending..

12:08 pm

Hugh: *wearing his normal shoes, putting away his rackets and birds and drinking his bottle of water*

Lady: *speaks in chinese* You guys can't stay here, you guys have to get out now, or else i might get mixed up into who paid.

(IF ANYBODY WANTS ME TO SAY EXACT QUOTE IN CHINESE AND THE TONE SHE SAID IT WITH,PLEASE TELL ME COZ I'll POST IT UP HERE)

Hugh: *stunned*...................

NO ONE..AND I MEAN..NO ONE..TELLS ME TO GET OUT
!!!!!!!!!U NOT KNOWING WHO PAID IS UR DAMN PROBLEM, BUT DUN TELL ME TO GET OUT WHEN DROP IN JUST ENDED 8 MINUTES AGO
------------------------------------------------------------

WHere as..two days later..
CLEARTWO SERVICE

Hugh: hi i want to get my racket strung

Girl: *takes out stringing receipt*
How many pounds?

Hugh: 24Lbs, BG68 please

Girl: *writes down my name without asking me wut name* Hugh Leung

Hugh:....:)....

Girl: and number is...*Types my name* 604-7******

Hugh:..I LOVE YOU GUYS
------------------------------------------
CLEAR TWO = AWESUM AS USUAL
CLEAR ONE = FIRE THAT CHINESE LADY,AND I AM NEVER GOING BACK EVER AGAIN

*NOte,i am refering to that lady only. The girl who works on friday night drop in is very nice*

I agree with you I think that old chinese lady at c1 umm was at the counter accepting my money one day for badminton. It looked like she didn't know what to do or something and she asked me in english do you have court shoes..no duh..Yup C2 rules and I don't even think that old chinese lady does anything but sitting on a chair and watching tv or w/e. Talking about badminton wanna go c2 someday and see my nooby skills? lol last time I went to yumo I thought it was you -.- anways I fully agree on the c1 thing and that CHINESE LADY 12 the 1? my mom doesn't have the greatest english but this lady as a rep. has horrible english 12 the 1?!!!TO!! not the no offence but she needs to be fired no doubt. ok someday I g2g back to c2 for some more bady =)

[wing-omega5-0]

i cant belive i'm posting about clearone again...and I have support and criticism this time.

See...some people that work at these badminton facilities aren't involved with badminton at all, they just want to make a few extra bucks after immigration or whatever it is that they just came from. That's probably the explanation for missing the dead obvious when they ask a person in full badminton form if they have shoes. It bugs me too when they look at you and you're fully dressed to play and then they don't bother to think for a split second that your shoes would be badminton-fit too. Esp. if you're dressed in complete yonex or forza.

The next thing is about the 'business' of the employees. I don't see how it could be a 'bad' day because all they ever do is sit and watch TV. In between that time they're disrespectfully working the counter. Everytime I walk into clearone, the lady gives me this glare while I'm paying. And if she talks, it's not a very welcoming voice either. CLEARLY she doesn't want to be there, but in the society we live in, how can we not have money "-_-. And the job looks easy on paper right? Just sit there for hours and get paid. Apparently they think no attitude is required. But the point is, an employee is a direct reflection on the company. If they can't treat the customer with the type of courtesy, it tells us that company doesn't care enough to hire employees that care for the company they're working at; and that they will just randomly hire anyone that needs a job. I think "Clear" is great. But they should really take more care for the old facility and not leave it to rot at the hands of bad counter service because they have C2 now.

[drowsysmurf]

i cant belive i'm posting about clearone again...and I have support and criticism this time.

See...some people that work at these badminton facilities aren't involved with badminton at all, they just want to make a few extra bucks after immigration or whatever it is that they just came from. That's probably the explanation for missing the dead obvious when they ask a person in full badminton form if they have shoes. It bugs me too when they look at you and you're fully dressed to play and then they don't bother to think for a split second that your shoes would be badminton-fit too. Esp. if you're dressed in complete yonex or forza.

The next thing is about the 'business' of the employees. I don't see how it could be a 'bad' day because all they ever do is sit and watch TV. In between that time they're disrespectfully working the counter. Everytime I walk into clearone, the lady gives me this glare while I'm paying. And if she talks, it's not a very welcoming voice either. CLEARLY she doesn't want to be there, but in the society we live in, how can we not have money "-_-. And the job looks easy on paper right? Just sit there for hours and get paid. Apparently they think no attitude is required. But the point is, an employee is a direct reflection on the company. If they can't treat the customer with the type of courtesy, it tells us that company doesn't care enough to hire employees that care for the company they're working at; and that they will just randomly hire anyone that needs a job. I think "Clear" is great. But they should really take more care for the old facility and not leave it to rot at the hands of bad counter service because they have C2 now.

dressing in complete yonex or forza doesn't say anything :p i can dress in complete rsl and play with scandals :rolleyes: (and i have met ppl who come completely dressed and forget their badminton shoes more than once). har har :D
i hope ur not talking about all employees because i do have a day job. working at badminton gym is just my part time job. i do it because i like badminton. and yes it does seem like i do nothing at times but then when we do stuff, you might not be around to see it (this is in defense of some of the employees who do actual work) like you said, it is work, we do get break time. even when we are on break and not behind the desk we would get asked questions which i would gladly answer and help unless you start lashing out about some court space business the moment you see me then i'd be a little less happy to help.
you are right about the employee being the face of the company. i do agree with that. however not everyone wants to work at a badminton facility (typically paid minimum wage and you do typically need to be of age with a clean background because of the handling of money and expensive equipment). and if no one applies cept for that lady what are they gonna do? not hire anyone and close down C1 (in ur case, i'm not there and i don't work there and i don't even know where that is) :p
i guess i'm a simple guy. if i can get a place to play baddy at, and customer service isn't unbearable, everything is great cuz cept when i check in.. i'll probably won't deal with the counter lady or guy unless i spill some food or drink on the court in which case i hope i don't get banned from the place because there's typically a no food/drink on the courts rule. :p
but that's my view and i'm just trying to show a side of the employees (not typical to all employees but there are quite a few out there who work there just cuz they like badminton not because they can't find any other job. they probably have day jobs too and they do have bad day even tho they seem like they're doing nothing they could really be tired from working more than 12 hrs a day.)

[xXHilikusXx]

dude the c2 counter job is so dope sit there collect money play psp watch tv that is provided how can u be in a bad mood jesus

[drowsysmurf]

itz like saying how can you be in a bad mood when you are at home? cuz u got headache from somewhere else not related to the job? i dunno about c2... or c1 or c whatevers cuz i don't go to any of those and i don't work there. the bad mood is a general case -_-;;; i like how i say something and ppl pick the part they want to see and miss all the other things i said. i'll make this my last post (probably) in this topic.

[towbsss]

Well, goodness... I've stumbled on this little thread and let the management know. Apparently they may have already warned this receptionist once already and they will speak to her again. The management does agree that customer service is a priority, but in the future, maybe you could send in a complaint to ClearTWO, as the management is primarily stationed there. They had no idea until I told them. So maybe if you wanted changes, you can submit your complaint to ClearTwo instead of ranting away on this forum next time? It is our duty to keep customers happy and if things are wrong, we'd like to know. However, it is not our responsibility to check this forum.

Thank you, everybody, for your input.

[xXHilikusXx]

lol.... pwned


but hey, ppl like us like to rant,

anyways i wouldnt go talk to daryll about poor customer service ^^ lol

and i dont think the lady at the counter would listen to me XD

Problem solved for everyone i guess XD

[wing-omega5-0]

itz like saying how can you be in a bad mood when you are at home? cuz u got headache from somewhere else not related to the job? i dunno about c2... or c1 or c whatevers cuz i don't go to any of those and i don't work there. the bad mood is a general case -_-;;; i like how i say something and ppl pick the part they want to see and miss all the other things i said. i'll make this my last post (probably) in this topic.
No...I saw that part. But It's happened 4/4 times and shes 0 for 4.
Props to Towbsss for informing in place of the ranters. XD

[cooler]

this is a touchy subject but bringing it out into the open should expedite resolution that benefit both customers and proprietor. Although it may look bad having a dirty laundry exposed in a public forum but this is really benefited the owner more since corrective action can be taken before his business run aground.

for some immigrants from china, their old way is very weird to the western culture since in communist china, those old attitudes are norm. When the owner is the gov't, the employee act like the gov't, like they own the place and customers are the servants. That is why u would see attitude difference between HK and china in term of customer service. The customer service model is japan, where they have the owner to customer/shareholder relationship opposite to china. I believe china has a program now to spiff up their image in preparation for the 2008 OG.

[xXHilikusXx]

this is like the Poem "Rape of the Lock" For those of u who takes english Lit u know what i am talking about ^^

[tiffxnyx]

haah i think i kno that lady.
tehres like one lady that ALWAYS works at clear one n shes just like that trust me ;)

[twobeer]

haha.. I really like the story.. Short and effective (german style :-) ) ...

Everytime in US.. I get puzzled by all "uneccessary" politeness frazes that Americans just say, not because they really mean it, but because it is polite :-)

Like when you go to a store and you always get the "Hello Sir, How are you today", Which for me as a swede always is tricky to figure out what the correct "polite" response is to... what is the right answer anyway?? i am pretty sure the shop-women/men don't want to know all about my hangover :-)

My collegue always answers "fat, Pink and happy" to that question.. But I'm not fat.. maybe pink though.. so I don't know what to say :-)

Cheers mates,
Twobeer

[yy_ling]

maybe she is having bad day

[sharathgeorge]

personally i like terse replies... doesnt waste anyones time :|