Broke my Ncode N3 racket!

[hkm89]

I bought an Ncode N3 badminton racket from www.badmintonalley.com (http://www.badmintonalley.com) less than a yr ago...

and broke it on a smash i believe...last week..

i tried to look on the website for info on warranty, but couldn't find any.

so i visited www.wilson.com (http://www.wilson.com) but they only talked about tennis and racquetball rackets and not badminton rackets.

does anyone know if wilson badminton rackets come with a standard 1 yr warranty?

what should i do?

[Ken168]

when i went to a sports store and inquired about rackets they said that wilson n code rackets are known for breaking

[Matt]

Contact Badmintn Alley and see if they can help you. If it does not work out, contact Yonex USA.

[Docaroo]

wilson rackets do indeed come with a standard 1 year warranty... you will likely get a replacement so speak to the ppl you bought it from! :)

[LazyBuddy]

Contact Badmintn Alley and see if they can help you. If it does not work out, contact Yonex USA.

You mean, contact Wilson, right? ;)

Yeah, I agree with Matt's approach. Try to contact the retailer or manufacture (if necessary) directly, instead of gathering information from 3rd party. Each store / manufacture might have different policies, and it also might vary depend on the region.

[Kelvin]

Sorry to hear of your breakage.

LOL Matt...
Yonex would laugh at him for asking them to warranty a Wilson :p

In all seriousness to the OP.
Wilson has a 1 year warranty from the date of purchase.
If you can provide a facsimilie of your original purchase receipt, and also pass the inspection test, that your equipment has not been abused, or misused.

Wilson will replace your product.

Or... in most cases now, the vendor you purchased from will handle the warranty claim, and issue replacements to you on Wilson's behalf.
In this case, contact Badminton Alley first, and make sure to have your receipt handy... they may ask for a copy.

Wilson & other large manufacturers are slow in updating their website content.
You can assume, the 1 year warranty against manufacturing defects, on tennis & racquetball applies to both their squash & badminton lines.

Wilson products are fine.

I am still using 2 x N1's over a bunch of other goodies in my possession.
Having snapped a few racquets from another brand in the past 2 months

I started to look for alternatives, and found this (Wilson) to be inexpensive & it suits me well.
(Elastomer material located @ the cone, is a God-send... the rubbery type material absorbs & cushions a lot of the torque I've been putting on the shaft/cone area, making things a lot more durable for me)

Another alternative for me is not to be such a newbie and break everything :o

To each his own, best of luck to you...
I hope you get your replacement.

Cheers.

[hkm89]

i called em up today and the guy said it only has a 3 month warranty...=(

i thought it was 1 year...

so i asked about the warranty for yonex and he said it's 6 months...

is this true?

or is he BSing me..T_T

[drowsysmurf]

u called the guy from badminton alley? new policy? prolly real. but itz worth a try sending it in because how the heck would the manufacture know when you bought the racket =P unless u gonna send it in thru badminton alley. the warranty is from the time u purchase ur racket (in yonex terms, most racket model changes by the year or 2 year).

[Matt]

Lol brain dead !! I thought it was the Yonex TC Tuff racket series!! Yes, contact Wilson!!

[Matt]

i called em up today and the guy said it only has a 3 month warranty...=(

i thought it was 1 year...

so i asked about the warranty for yonex and he said it's 6 months...

is this true?

or is he BSing me..T_T

Yes Yonex warrenty is officially 6 months. It can go up to a year but it is not written in stone. If the do replace it, they would do it for good will.

[Kelvin]

Here is the excerpt taken from Wilson's own website.

http://wilson-sports.custhelp.com/cgi-bin/wilson_sports.cfg/php/enduser/std_adp.php?p_faqid=210&p_created=985729061&p_sid=19-HjGBi&p_accessibility=0&p_lva=&p_sp=cF9zcmNoPSZwX3NvcnRfYnk9JnBfZ3JpZHNvcnQ9JnBfc m93X2NudD0yMDImcF9wcm9kcz0mcF9jYXRzPSZwX3B2PSZwX2N 2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc2VhcmNoX25sJnBfc GFnZT0x&p_li=&p_topview=1



Question
What is your warranty on Racquets?http://wilson-sports.custhelp.com/rnt/rnw/img/trnsp.gif Answer Tennis & Racquetball Racquet Limited One (1) Year Warranty
Wilson racquets represent excellent engineering, quality and workmanship and are designed to provide the user with outstanding performance, value and durability. The "life" of a racquet will vary according to the playing habits of the individual user. Wilson Racquet Sports ("Wilson") warrants the frame of their racquets to be free from any defect in workmanship or materials arising from normal play for a period of one (1) year from date of purchase by the consumer.
If a racquet is returned with proper proof of purchase and is found to be defective, Wilson will, solely at its discretion, provide repair or replacement for the product. Any racquet, which shows signs of abuse or alteration by anyone other than Wilson, will invalidate this warranty.

Stringing/Repairs
Proper care and stringing of the racquet is critical to obtaining satisfactory performance and durability of this product. Please familiarize yourself with our stringing instructions. Failure to string the racquet according to Wilson instructions will render this warranty null and void. Wilson does provide certain repairs, please contact Wilson directly at 1-800-272-6060 for details.

Exclusions
This warranty does not apply to racquet damage caused by:
a. Negligence --(i.e. racquet slipping out of hand on overhead/serve, hitting netpost/netcord, excessive wear of frame from failing to replace worn out bumpers & grommets)
b. High Tension --(i.e. stringing higher than recommended on frame)
c. Unauthorized repairs --(i.e. shaving down handle size or any alterations to the rackets)
d. Normal wear –(outside the 1 year warranty period)
This warranty provides for replacement of racquet frame only. Wilson Racquet Sports is not required to replace strings, racquet covers or bags, grips or overgrips.

Limitations
The liability of Wilson under any implied warranty shall be limited to the one (1) year period immediately following the purchase of the original frame and the liability of Wilson under this warranty shall be limited exclusively to the repair or replacement of a defective frame as provided herein. Wilson shall in no event be liable for any incidental or consequential damage which may arise from the use of this product. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state.

Racquet Warranty Return Instructions
Warranted product should be returned to Wilson by the authorized dealer for review by following the instructions below.
Return Address:

Wilson Sporting Goods
Attn: Return Goods
2440 Couchville Pike
Nashville, TN 37217
1-800-272-6060

Please send racquet (tennis & racquetball) without headcover but with strings. All products should be sent via FedEx Ground, FedEx, or UPS in case it needs to be traced. Include your return address, a short note of explanation and include a photocopy of the sales receipt as originals will not be returned. Shipping costs and insurance to Wilson are your responsibility. Wilson will pay to ship anything back to you. Wilson Racquet Sports will inspect the returned product and take the appropriate action with 10-15 business days of receipt of the product.


Here is some info I've gotten from my vendor regarding warranty claims.
& accompanying the copy & paste, is the policy info. from my specific vendor.

I've bolded, italicized, & changed to RED, the pertinent info, that you will need to contact Wilson, to escalate the issue.



Hello Kelvin,

If any manufacturer’s defects are detected with your frames, you should contact us directly to let us know. We will then get in touch with Wilson and go from there. If your racquet requires replacing, Wilson will either replace it with a newer version frame or we can discuss issuing you a credit towards something else. In any event, we will try to take care of any problems which may arise.

Hope you enjoy your new equipment!

Best regards,






Warranties
Courtside Sports is an authorized dealer for all products found on this website. The full manufacturers warranty applies on all purchases. For details on specific warranties please email info@courtsidesports.com (info@courtsidesports.com). Any defective products must be returned to Courtside Sports, postage prepaid for inspection. Valid warranty claims will either be replaced with the same or a similar product or given a Courtside Sports credit. This decision will be made at the sole discretion of Courtside Sports.


Now you notice with my correspondence, that specific warranty period for Wilson badminton racquets is not mentioned.

I have just sent another email, asking specifically what the length of Warranty period is for Wilson badminton racquets.

I will update everyone with my own findings from my specific vendor, however given the info from Wilson's website.

Looking @ warranty coverage, they list every major racquet sport they cover... Squash, Tennis, Racquet Ball....

HKM89, I believe you are on grounds to argue with Wilson & your vendor that this Warranty period should also cover badminton racquets.

There is no explicit statement from what I've read excluding badminton racquet frames from this warranty coverage

If I were you, I would take this directly up with Wilson.

This may infact be a case of "buyer beware"

If badminton alley is the only vendor that has 3 month warranty on all Wilson products, then I think the community should know about this...
Especially if store CBRYZ is selling the same product, and offering a full 1 year warranty from the date of purchase; on the racquet.

I will as mentioned, update you guys with my own findings with my own vendor.

This is good information to know!!

Unless explicitly stated by the manufacturer, I think you are definitely on proper grounds to argue to the contrary of what your retailer says verbally.

Get a written statement from Wilson if you have to...

Just make sure you have everything including your proof of purchase available & you should be on the right side of things.

Sometimes I realize it is just a hassle, and people dont bother getting things claimed for warranty.

For instance, in my case, if I have a camera that breaks, I wont bother getting it fixed, I just give it away to someone who will take the time, and I'll buy something new.

Its up to you, the buyer to make the decision to get your goods repaired/replaced, or just bite the bullet, and go buy a new one.

Best of luck to you.

Cheers,
-Kelvin

[Kelvin]

I've been doing some reading...

Badminton Alley's website does not list any sort of warranty guarantee on the goods they sell. :o

Whereas other retailers such as Sandiego Badminton Supply does indicate, that all their racquets have a 1 year warranty.

I checked another vendor I shop from, and here is their explicitly expressed warranty period.

BADMINTON RACKETS
BABOLAT : 180 DAYS
BLACK KNIGHT : 180 DAYS
CARLTON : 180 DAYS
WILSON : 180 DAYS
YONEX : 180 DAYS

So in this case, with http://www.tenniszon.com they warranty the racquet for 6months.

3 months offered by Badminton Alley seems rather short, and perhaps unfair... :(

I'll let you know as I find out from where I bought my racquets from tomorrow, when they reply.

[Kelvin]

Ok... here is what I clipped from Badminton Alley's website.

http://www.badmintonalley.com/terms.asp


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Badminton Alley disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Badminton Alley does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Badminton Alley does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Bolded & Italicized.

I also found the following.
http://www.badmintonalley.com/help_answer.asp?ID=27#27



All purchases and sales made through Badminton Alley are final unless otherwise noted on the product description. Please see our Terms & Conditions (http://www.badmintonalley.com/terms.asp) for complete details regarding our return policy. If you have any questions, please feel free to contact us at 1-866-586-7762.


I'm sorry HKM89... I think we may have hit a dead end with Badminton Alley.

But I still urge you to contact Wilson directly, and see if they cant help you with your broken racquet issue.

-Kelvin

edit: So Master LB is correct...
It would seem different vendors, have different policies...
It is really unfortunate considering Badminton Alley even states on their website, that they are a "Platinum dealer" and work with wilson to test their equipment blah blah blah... :o

[hkm89]

ah...this rly sucks...

thanks kelvin for all the info...i think ill contact wilson tomorrow and see if i can get it

[Smichz]

in china,it's only 3 months warranty..for any brands of racket..

[Kelvin]

Here's the response I got from the shop, I bought my N1's from LOL...

Looks like I'm worse off for coverage :p
Oh well, they were a really good deal, and play really well for the price.
So I have no regrets if mine break on me... :D:p:o



Hi Kelvin,

Sorry I didn’t get back to you yesterday. The warranty period for manufacturer’s defects on Wilson badminton frames is 60 days.



So it really does seem that retailers are allowed to set their own
warranty periods for their Wilson badminton products :(

Looks like I was wrong.
We've now seen anywhere from 60days to 1 year.

I think I will write a letter to Wilson, to find out their policy.
I wasn't exactly having doubts before, but if a company as large as Wilson isn't willing to back their own product...
Well let's just say that buyer confidence, isn't going to be as great either.

With HEAD/Penn about to kick things into high gear with their product lines.
I'll be trying them out as well.
Let's hope they have some great offerings & back their products up with a comparable warranty as YY does their product. ;)

Its good to know the different warranty periods on your goods in case you have problems too.
At least you know whether or not there is support after the purchase of your product. Of course... the length of that varies as we now know, and differs from manufacturer to manufacturer. :D

In the meantime, I'll just continue enjoying my Wilson N1's until they decide to fall apart. LOL

Cheers everyone! :D

[Docaroo]

Regardless of the warranty offered by the reseller... WILSON cover their rackets with a 1 year warranty.

It doesn't matter ONE BIT if Badminton Alley say 3 months - when they get the racket they contact Wilson within the 1 year period and WIlson will arrange to take delivery of the racket. Wilson then inspect the racket and unless it has been found to be abused they will offer a new racket.

I wuould be FURIOUS with Badminton Alley right now, if they don't change their stance go direct to Wilson and inform them of Badminton Alley's conduct because they won't be very happy.

Your Wilson racket carries a 1 year warranty no matter what!

[kichiro obuchi]

i broke my kfactor kblaze from a smash :[
but i only had it for barely 2 months maybe
but badminton alley didnt give me a recept [i think..]
but yea wud they exchange it for a new one?

[twobeer]

OMG :eek:

Sometimes I am actually happy that the Goverement in my country (Sweden) has some strong Consumer Laws...

1) If a purchased product breaks within 6 Months, it is actually the seller/producer that should "prove" that the breakage was missue and not manufacture defect (so default is repair/replacement).

2) Manufacture defects (for example structure faults in the graphite of a racket) are covered by the "consumer law" for 3!! Years from date of purchase. Within this time the buyer has the right to get the product reparied, replaced or refunded..
(beyond 6 month the buyer has to prove the fault was existing, and not due to abuse)

These laws only applies to purchades made trough registered companies, purcahses from private-persons etc. are not covered..

I really like these laws, as it somewhat enforces a bit of quality control from the stores selling goods, and as a consumer I think it is fair that you are protected from buying products with defects not immideately apperant!

cheers,
Twobeer

[dunmaster]

i broke my kfactor kblaze from a smash :[
but i only had it for barely 2 months maybe
but badminton alley didnt give me a recept [i think..]
but yea wud they exchange it for a new one?

you should demand a receipt from them, and then contact Wilson directly. Contacting a 3rd party is wasting your time and money, since they normally charge you extra for shipping, and handling fees.

I have my nCode 1 replaced by Wilson free of charge, which I broke about 9 month after purchase. they are superb in handling this kind of warranty issue. BUT, the key is the receipt or proof.

IF i remember right, 1-year warranty is standard for Wilson.

Good luck.

[dunmaster]

you can also go to following page of Wilson's website for online help.

http://www.wilson.com/wilson/racquet/contact.jsp?CONTENT%3C%3Ecnt_id=10134198673996857&FOLDER%3C%3Efolder_id=9852723697226452.

there is a link on this page to fill in on-line customer service claim.

still, get your receipt ready, since that's a must.

[Wilson K Factor]

I bought an Ncode N3 badminton racket from www.badmintonalley.com (http://www.badmintonalley.com) less than a yr ago...

and broke it on a smash i believe...last week..

i tried to look on the website for info on warranty, but couldn't find any.

so i visited www.wilson.com (http://www.wilson.com) but they only talked about tennis and racquetball rackets and not badminton rackets.

does anyone know if wilson badminton rackets come with a standard 1 yr warranty?

what should i do?

Well, first off, wilson came our with (K)ontrol Factor, and amazing new line of racquects. my KTour withstood a 462kmph clash with a steel torson frame and still plays like a dream. If u want a warranty on your racquet, the best place to get it it so actually go to a racquet specialty store (theres one at L'amourex Tennis Center that sells badminton racquets" wich warantys them for 30 days. I doubt Wilson warrantys there racquets period.:D

-Wilson K Factor