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Help! Received broken MP99 at ebay

Discussion in 'Market Place' started by caldude, Jul 2, 2004.

  1. caldude

    caldude Regular Member

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    Today, I received the MP99 that I bought from ebay on June 20th. The racket was shipped from Thailand in a brown racket-shape box without any shock aborbent meterials. When I opened the package, I found that the racket was broken near the T-joint position. It looks like this can be caused by either unprofessional packaging or bad string job (or both). (I've asked him to string it at 22lbs).

    I've emailed the seller and gave him links to the pictures but he still hasn't responded yet. The seller's ebay ID is sumai03. I'm sure some of you have probably bought rackets from him before. I would really appreciate it if you guys could offer me some advice about how to get my money back.

    Here's the link to the auction that I won:
    http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=3684469504&ssPageName=STRK:MEWN:IT


    Here are some pictures:
    [​IMG]
     
    #1 caldude, Jul 2, 2004
    Last edited: Jul 2, 2004
  2. caldude

    caldude Regular Member

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    here's another pic


    [​IMG]
     
  3. kwun

    kwun Administrator

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    i doubt any bad string job at 22lb will break a racket. most likely it was damaged during shipping due to inadequate packaging.

    the seller's auction says the item is located in the US but it was shipped from Thailand?

    none of your pictures worked.
     
  4. bluejeff

    bluejeff Regular Member

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    Your Pictures didn't work; Dead Links. Don't use pictures from geocities because they won't work. Yahoo's Geocities blocks images outside its network, so you can not use them in here. However, you can just use attachments below to make it shown.

    According to the description, he shipped it with the shipping insurance, so I guess you can get your money back with that. Also, he has been on the ebay for a long time, he should be pretty reliable. Let us know how things are going.
     
  5. caldude

    caldude Regular Member

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    #5 caldude, Jul 2, 2004
    Last edited: Jul 2, 2004
  6. kwun

    kwun Administrator

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  7. caldude

    caldude Regular Member

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  8. Feng_MP-100

    Feng_MP-100 Regular Member

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    HOLY!!!:eek: .....:eek: :eek: :eek:
     
  9. jug8man

    jug8man Regular Member

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    perhaps it would be more adviseble to ship racquets with out being strung in the future. strung racquets should be more sensitive to changes in tempreture or bumps during the shipping process.

    tough luck dude. :(

    good luck onthe insurance claim.
     
  10. caldude

    caldude Regular Member

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    I have a question regarding insurance claim. Is it the seller's responsibility to claim the insurance? i.e. Should he give me a refund first and then he go deal with the insurer? Also, does he need to refund the shipping and handling cost to me also?
    (The auction stated that insurance is included in the shipping and handling cost.)
    Thanks a lot.
     
  11. bluejeff

    bluejeff Regular Member

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    Since the racket originally sent from Thailand, you need to check with Thailand Post office. Perhaps the seller can help.

    You need to have the original receipt, which is usually held by the seller, in order to claim the insurance.
     
  12. cooler

    cooler Regular Member

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    no way a bad string job did that kind of damage, likely cause by something heavy sat on the racket. Seller likely pay u when he get the insurance money. Welcome to the world of toss and roll shipping. The word 'FRAGILE' mean nothing to the handlers. Do u know the movie Ace Ventura?? It document how UPS handle their parcels. Too long to post it here,

    http://sfy.ru/sfy.html?script=ace_ventura
     
    #12 cooler, Jul 2, 2004
    Last edited: Jul 2, 2004
  13. prophet

    prophet Regular Member

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    I have heard that this seller is located in the US but his shipments all come from his friend/partner/etc. from Thailand. Not sure how he gets away with this little white lie other than no one's really complained too loudly before.
     
  14. ants

    ants Regular Member

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    maybe he shipped you a broken racket.
     
  15. caldude

    caldude Regular Member

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    I just looked at the shipping label carefully and found that he put down $30 as the value of the contents. The name of the courier is EMS International Courier THAILAND. Does it mean that insurance claim will only give him maximum of $30?

    Is he screwed or am I screwed? I paid for the auction in full using paypal. Can I file a claim using the Paypal Buyer Protection Program?
     
  16. Feng_MP-100

    Feng_MP-100 Regular Member

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    YES! File a claim!:D
     
  17. bluejeff

    bluejeff Regular Member

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    I think you should give paypal a call and ask them if you are elgible for the buyer protection program. There is a customer's line you can call, just go to paypal and look for the number (I forgot where it is). I am not sure how they would handle this special case, which is partial insured & international shipping.

    If he put down $30 as the value of the content, then you can only claim for $30 in the post office. I bet the purpose of doing this is for custom purpose. Hopefully you can get full amount back via PayPal.
     
  18. caldude

    caldude Regular Member

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    I got a reply from the seller and he's willing to ship me another racket. Should I take the chance again?
    Also, he's requesting me to send the broken racket back to him along with a shipping slip. I'm not sure what he means by "shipping slip". Should I be responsible for paying the return shipping or even the shipping charge for sending another racket?


    Here's his reply:

    Dear XX,

    I'm sorry for the problem. If you can ship this racquet back to me I will ship you another racquet since this racquet is broken during shipping.
    Actually, there is no shipping Insurance but I will do it for you since it is not fare since you haven't play with it. Please ship it back to my address and send me a shipping slip so I can ship you another racquet
    soon.

    XX
     
  19. tir168

    tir168 Regular Member

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    ouch...!! :mad: :(

    RIP to the racquet. Hope you can get a refund or somethning.;)
     
  20. forrestyung

    forrestyung Regular Member

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    Just try it, if he do not send you a new one, you can give him a negative feedback.

    In his message, I think he is a responsible seller.
     

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