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ICanBook.com.sg stinks

Discussion in 'Singapore' started by pramilainc, Jan 4, 2010.

  1. konafan

    konafan Regular Member

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    trying to book tampines hall 6 to 8pm on 2/2

    web showed they are available green from courts 16 to 20
    but after selection , it showed unavailable for me to book .

    log out and log in again , still showing avilable for booking .

    Alemak , "i can book" really got serious problems here...
     
  2. neohenry

    neohenry Regular Member

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    I'm so upset with the iCanBook.com.sg booking system that I feedback to PA and SSC to let me build another booking system to compete!
     
  3. Camel

    Camel Regular Member

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    icanbook system sucks big time again!!!!!
    Spent the whole sunday morning trying to book courts and still to no avail!!!!!
    Can't even check whether I've booked the court!!!!!!
    Shldn't the new system be better than the old?
    Can somebody write to the forum, write to the ministry????!!!!
    Shldn't they have resolved the problems by now!!!
    And the counter staff are very unfriendly at certain places!!!!!!
     
  4. Slacker

    Slacker Regular Member

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    Hi Camel,

    Yes... I-Can-Book really sucks...even though the old i-book system is nothing impressive...at least it won't hang or show error message on each morning 7am when I log in and try to book. :(

    Anyway, you can try to check whether have you booked successfully at "my booking history" after you have logged in...after that.. you can proceed to make your payment to confirm the booking. ;)

    Hope you have successfully booked your slots. :D
     
  5. extremenanopowe

    extremenanopowe Regular Member

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    Ya. I also got hang issue. My suspect is the database is not optimised properly. ;)
     
  6. tank2008

    tank2008 Regular Member

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    This morning I also can't check the booking history. Always encountered booking error or hang somewhere. It's so tiring by trying 1-2 hours!

    With the old system, after made the booking within 2-3 minutes, my brain was still in half sleep, thus can go back to sleep easily. Starting from the new system, really feel booking is nightmare. Lousy Icanbook system till now!!! :crying:
     
  7. Slacker

    Slacker Regular Member

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    Hi Tank2008,

    Yup, the same error message keeps popping up..asking me to reverse to the last action and retry again. :eek: and i also unable to view the booking history till much later in the day.

    haha... ya... it used to be going back to sleep till around 8.45am after i booked the courts via i-book at 7am as i am playing at 10am later....now.. i am struggling with the booking system till 8+am or later... and then i go straight to my game. hahahahahh... i have complained to my frds...i think i will be getting hypertension soon if this continues. :p:p:p
     
  8. pramilainc

    pramilainc Regular Member

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    i'm beginning to like the new system. it gives you better odds at booking even if you are couple of mins late, cos those who login right on time might still be stuck somewhere in middle of the transaction.

    booking history is a royal pain. don't they have enough common sense to sort it descending order of date? who wanna look at bookings they utilized 1 month back?
     
  9. Camel

    Camel Regular Member

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    I've sent in the suggestion to list the latest bookings 1st as I'm unable to view if I've booked the courts when the system is down (they list the oldest 1st).
    Hope they would take up the suggestion.
    Booking nightmare lasted from 7-1130am for me...gave up... still didn't managed to book any courts since it hanged at 7 plus, but found out I've already secured the courts before it hanged when I could view the latest bookings at 11 plus.
     
  10. extremenanopowe

    extremenanopowe Regular Member

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    Report this with the sports minister man. Who is he and which constituency is he in? ;)
     
  11. 14players

    14players Regular Member

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    .....bad experience...

    .....my team had a very bad experience with the new icanbook.com
    On 24/01/2010 at 7.05am, we reached Jurong Stadium, tried to book court at counter. waited for 30 mins. (we booked 7-9am regularly).
    We were told "server hang", go and play your game and come back later which we did. fortunately we got it for 07/02/2010.

    following 31/01/2010 i did not play.

    On 07/02/2010 after playing our game at 9.05am we went to counter to book and again was told "server hang". waited for 1/2 hour still cannot book.

    I dont know why the system is so lousy. And why did they not allow manual bookings when "server down" ?

    Once upon a time we queue up to book tickets to see show at the cinemas.
    Now we are so advanced that we cannot even do the basic thing like manual booking.
    Just imagine that.
     
  12. Ben_minton

    Ben_minton Regular Member

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    do write in to SSC

    Hi
    I just use the below link to feedback/complain to SSC about the icanbook...
    http://www.ssc.gov.sg/publish/Corpor.../feedback.html

    It takes me a few mins to write a short message describing my encounter with icanbbok (slow, freq hang...). I hope can each of you will take a few mins to write in to SSC if u yet to do so. Hopefully SSC will take some constructive actions by kicking the 3rd party butt:D

    I fill in my full detail in SSC feedback, including my hp in acse they wish to talk to me, the I shall add more chilly :D

    ben
     
    #52 Ben_minton, Feb 10, 2010
    Last edited: Feb 10, 2010
  13. deepblue88

    deepblue88 Regular Member

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    They will never call you, if you want to talk to them call 6500-5399 (SSC HQ)
     
  14. Benny Fan

    Benny Fan Regular Member

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    deepblue blue

    :D
    helo,
    wan to join my cck tuesday morning badminton session
     
  15. pramilainc

    pramilainc Regular Member

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    omg! someone at icanbook actually had the sense to sort the booking history in descending order!

    they are learning!!! .... very slowly...

    now only if they could fix the 1001 other problems and not make the website slow down to a crawl at 7am...
     
  16. perfectionist

    perfectionist Regular Member

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    YES! I totally agree with Ben. PLEASE everyone if possible just take a few minutes. It is totally horrible,....slow, preference settings not activated, not user friendly (e.g. booking select different location, date and time also auto change - not practical), payment repeatedly, etc. Help you will also help everyone. Cheers!
     
  17. fyitmd

    fyitmd New Member

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    Lately had really bad experence with this "ICannotBook" system, it always hang and forever wait. I had ever spend a hour on the system yet without any booking being done. I son comment that they should change the slogan "The latest booking system in town" as "The latest lousy system always let me down". The suvery question is a joke, the designer no need to learn from the public to develope such system, the fundamental is not there! Should go back to school to learn!
     
  18. perfectionist

    perfectionist Regular Member

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    Pls give your feedback at SSC website. Don't just display your frustration here. Just do it! :cool:
     
  19. Sealman

    Sealman Regular Member

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    Why do we need to book the School hall courts 3 days in advance when this does not apply to the booking of sports halls? :confused:
     
  20. extremenanopowe

    extremenanopowe Regular Member

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    Good question. Ask the project manager of ssc.
    Hope no scalable issue in the future. ;)
     

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