Guys and Gals....anybody had experienced this incident before in the 10&10 shop at bras besah?? Coz last week i went for a restring for my rackets. I have been there a few times before...but always accompany my friends to string their rackets as i prefer to do mine at Artric for convenience sake. Somehow, its always a stringing job well done by 10&10 as seen from my friends' rackets and also judging from all the recommendations by all of u guys here. Hence last week, as i was going to shop at Bugis, i decided to bring along my rackets to be strung at 10&10. However, it turned out to be horrendous. i was asking the rackets to be strung at 24Lbs...but in the end...the strings are moving all the places and some mains are tight, some are not...even the cross strings tensions are pretty uneven...can just use my fingers to move the strings easily anyway. The stringing is done by an unknown young guy whom i never seen before, not the usual young guy or the fat man dat i used to see when i accompany my friends go. Somemore, as i came back from my walk to and fro Bugis, my 2nd racket was in the midst of being strung. i inspected my first racket which has already been strung and to my astonishment, there are new scratches on the inside and outside of the frame. I quickly turn my attention to my 2nd racket which was strung almost 3/4 way to completion. I saw the stringer using the flat-headed screwdriver ( or some says "-" sign screwdriver) to pull the string out of the grommets away from the frame....and no wonder there are so many scratches on my rackets frames and i also realised alot of my grommets on both the rackets are also torn or damaged as a result. *both rackets of mine are in very good condition before being strung by him* and worst is that he also uses a mini version of the "ice-pick" shape tool and this creates a number of knocks on the inside of the frames, causing paint chips on the inside of the frames. I was totally devastated by then..just wana let him finiz and get the hell out of there and never gonna go there again to string anymore. So, i hope none of u guys ever encounter my experience or just be wary whenever u goin down there to string rackets from now on. Thou the damages are purely aesthetics as like paintjobs, but yr heart will feel the pain as yr good condition pricy rackets get abused in this way.