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WOW..what kind of receptionist is that??

Discussion in 'ClearOne Badminton Centre' started by SmashingBird, Apr 13, 2007.

  1. SmashingBird

    SmashingBird Regular Member

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    so today i called in clearone to ask if there was any drop in and this was the conversation:

    receptionist: clearone badminton

    me:hi is there drop in today?

    receptionist:yes

    me:is it 9-1?

    receptionist:yes

    me: okay thanks bye!

    hung up..

    she HUNG UP ON ME!!!!... and when she picked up the phone..she just said "clearone badminton"..didnt say hi didnt say hello, didnt say who is speaking, didn't ask what can i help you with..

    all i can say is.. WOW!!
     
    #1 SmashingBird, Apr 13, 2007
    Last edited by a moderator: Apr 13, 2007
  2. jamesd20

    jamesd20 Moderator

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    I think the best way to voice any complaint is to complain direct to Clear One.

    try not to swear in your posts either.


    It might have been her first day, or someone was distracting her maybe.
     
  3. LazyBuddy

    LazyBuddy Regular Member

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    Lol... Simple and effective, no more word other than information you need. :D

    Ok, I see what you mean already. ;)
     
  4. cooler

    cooler Regular Member

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    she just gave u an one quickie;)
     
  5. DinkAlot

    DinkAlot dcbadminton
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    You are overreacting. Re-read what you posted.

    If I answered your questions and you said, "okay thanks bye!" to me on the phone, I would hang up too.

    Think about it, if someone says "bye" to you on the phone, what do you do? You hang up. :p

    And cry me a river about not saying "hello" or identifying herself. USA for Africa, Band Aid, PETA, Save the Trees, Whales, Pandas and purple hippos and all that good stuff. :D ...:p
     
  6. Dreamzz

    Dreamzz Regular Member

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    precise, concise with minimum exercise!
    :D
     
  7. Zero_Cool

    Zero_Cool Regular Member

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    must be her bad day...

    bye...

    ***hung up already...
     
  8. silentheart

    silentheart Regular Member

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    What kind? No Comments. ROFLOL:D
     
  9. bad_bser

    bad_bser Regular Member

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    That kind of customer service nowadays is unacceptable, especially now, where there are so many places to play in that area, but I guess they don't really care because they know people will still pay to play/train there no matter how bad their service is.

    SmashingBird - if you are not happy with service, I suggest you dropping in somewhere else where they would appriciate your 6 or 7 bucks.

    That goes for anywhere else with bad service. We, as consumers are paying YOU your salaries, we don't want to feel like you are doing us a favor by taking our money.

    The receptionist should be more professional, she gives the first impression of the organization to the customers. If I was calling for the first time and got that conversation, that would would have been my last time calling, ever.

    The only way to make management realize customer service is important to their organization is when there is a decrease in people playing/training = decrease in $$$$$. Maybe then, they'll start enrolling their staff in some telephone manners courses.
     
  10. drowsysmurf

    drowsysmurf Regular Member

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    lol... if u noticed, u just complained about a worker. it can be turned around and the worker complaining on you. itz prolly one of her bad days... let it go... lol. we all have our days. if the worker is that bad, she prolly wouldn't have been hired unless there's ultimately no one who wants that job. now on the other note, customers can be rude too and u deal with sooo many customers a day that a few rude ones can just ruin the mood and make u rude back to customers until more cheerful and nice customers come along to change ur mood back =P hahaha... i'm err... saying too much blabbing now =P
     
  11. Pete LSD

    Pete LSD Regular Member

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    Maybe the employee was busy :confused:. Who knows?

    The bottom line is no big deal.
     
  12. ctjcad

    ctjcad Regular Member

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    Hehe, well..

    :) ..Smashingbird, at the very least she said "Yes" and "Yes" to your queries before she hung up(you can go and play)...Not "No" & "No" or "Yes" & "No" and hung up-that'll really be a bummer(you can't play and no time slot is available)..:p ;)
     
  13. martin8768

    martin8768 New Member

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    thats all the info i need i would be their b4 she got a chance to hang up :p
     
  14. DinkAlot

    DinkAlot dcbadminton
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    You guys are missing the point, SmashingBird said "ok thanks bye".

    If someone says that to you on the phone, you're telling me you don't hang up? Well, I would say, "bye" back then hang up. :p
     
  15. SmashingBird

    SmashingBird Regular Member

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    yeah sure, i m when saying says bye to you, u dont say anything back n just hang up or walk away. i don't know where you live, but from where i live, when your in the customer service industry, the very least you can do is say hi, thanks, and bye
     
  16. PrinceOfBMT

    PrinceOfBMT Regular Member

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    Surprisely i am with you on this one, EVERYONE READ..incase somebody dun know..my name is Hugh leung..

    I haven't been to Clearone badminton centre since 1.5 years ago summer training and then cleartwo was established, ever since then haven't been to Clearone.

    I coach at yumo,therefore i play for free during drop ins. But i still get training from other clubs and i still pay to go community centres to play with some friends and i still visit places like richmond pro and cleartwo drop ins.

    What i am trying to say is, I have a choice to not pay and just play at yumo all the time, but i am a supporter for all badminton centres(including community centres) so i pay to play in diff places.

    After all these times,last monday i went to play drop in. I haven't been there for so long,i thought that drop in at C1 was still 9am-12 pm,then second session 12pm- 3 pm

    OK HERE GOES (EXACT QUOTES)

    So i arrive there with my girlfriend at 11:45am and the reception was this old chinese auntie lady

    Hugh: Hi howz it going, paying for two..do you mind if we pay now and get on court early , drop in is from 12 to 3 right? (Keep in mind i thought the session i am paying for is 12 pm-3pm)

    Lady: pay for two? 12 the 1

    * yes that's right,she said "12 the 1"*

    (i obviously knew she meant 12 to 1..so)

    Hugh: Huh 12 to 1 only?? how much

    Lady: (Chinese honger style accent)3 dollars, LOOK AT THE SIGN

    *she points at the board*

    Hugh: Oh..i thought is til 3 pm..

    Lady: NO, 1 the 5 next

    Hugh: oh..ok..ok fine..for two then...i guess

    Hugh's gf: Are u sure..one hr..

    Hugh: well we're already here..and my other frd is here too...is ok..let's just play

    Lady: Do you have court shoes!

    Hugh: *STUNNED*(FULL BADMINTON OUTFIT)
    yah don't worry..we have badminton shoes

    Lady: BADMINTON shoes? OK

    ---------------------------------------------------------------
    Alrite folks, After that,i was still not mad becoz
    1) Not her fault i didn't know
    2) is the rules,and is business, she can't like hook us up and tell us pay only 1 dollar for an hr,i understand that

    BUT..just to let u guys know,i work part time selling electronics (pcs,laptops,printers etc)..that wuz shitty customer service becoz she could at least offered a SOLUTION to satisfy customers

    ie. "Sorry this drop in ends in an hr, but you should consider playing 1pm - 5 pm instead, it would make your money worth instead of paying 6 dollars to play one hr" etc
    After she says that, at least it seem like she cares

    (yes i know she DID tell me 1 pm -5,but could have said it better)
    -------------------------------------------------------
    Inspite of this,keep in mind,i wuzn't that mad,i still enjoyed that one hr

    BUT wut pissed me off enough to continue smashing bird's thread..wuz the fcuking ending..

    12:08 pm

    Hugh: *wearing his normal shoes, putting away his rackets and birds and drinking his bottle of water*

    Lady: *speaks in chinese* You guys can't stay here, you guys have to get out now, or else i might get mixed up into who paid.

    (IF ANYBODY WANTS ME TO SAY EXACT QUOTE IN CHINESE AND THE TONE SHE SAID IT WITH,PLEASE TELL ME COZ I'll POST IT UP HERE)

    Hugh: *stunned*...................

    NO ONE..AND I MEAN..NO ONE..TELLS ME TO GET OUT
    !!!!!!!!!U NOT KNOWING WHO PAID IS UR DAMN PROBLEM, BUT DUN TELL ME TO GET OUT WHEN DROP IN JUST ENDED 8 MINUTES AGO
    ------------------------------------------------------------

    WHere as..two days later..
    CLEARTWO SERVICE

    Hugh: hi i want to get my racket strung

    Girl: *takes out stringing receipt*
    How many pounds?

    Hugh: 24Lbs, BG68 please

    Girl: *writes down my name without asking me wut name* Hugh Leung

    Hugh:....:)....

    Girl: and number is...*Types my name* 604-7******

    Hugh:..I LOVE YOU GUYS
    ------------------------------------------
    CLEAR TWO = AWESUM AS USUAL
    CLEAR ONE = FIRE THAT CHINESE LADY,AND I AM NEVER GOING BACK EVER AGAIN

    *NOte,i am refering to that lady only. The girl who works on friday night drop in is very nice*
     
    #16 PrinceOfBMT, Apr 13, 2007
    Last edited: Apr 13, 2007
  17. kwun

    kwun Administrator

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    in N. America, such customer service is generally considered not acceptable. however, i have to say that such services are very very common in Asia.
     
  18. PrinceOfBMT

    PrinceOfBMT Regular Member

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    Opps Guys,i Meant *1:08*

    AND guys,correction= i dropped off my racket at ClearTwo RIGHT AFTER ClearOne~

    And also,Yonex BG65 wuz the string
     
  19. drowsysmurf

    drowsysmurf Regular Member

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    u DID say she was an OLD CHINESE lady. she prolly isn't fluent in english and dun want to say too much. u want that OLD CHINESE lady to get friendly, start saying she looks beautiful ;) hahaha... saying that

    I work at a badminton place too. I HATE customers staying after closing time especially if itz 11pm at night. they take about 15-30 minutes to get out and i have to clean the whole gym up after. instead of leave around 11:30, i end up leaving around 11:45 to midnight. that's first complaint i have typically only on busy nights.
    my 2nd complain... the place does not have a shower, STOP USING THE SINK AS A SHOWER and make the whole counter wet as well as the floor. can you say customer courtesy? i have to smile and pick up ur trash, clean ur spilled gatorade on the court and now clean up the big mess u make in the bathroom. i can understand if u have diarhea and make toilet bowl dirty... but making the sink like a shower is *WOW* as u said earlier about customer service.
    my last complain, i smile at ppl and i tried to get things done sequentially meaning first come first served. and then i get this few customers that think they are regulars and i should be faster and attend to them first or something and they give me attitude... O_O;;; i'm pretty sure the customers in front of them wants to bite their head off too not just me for being rude. that sets my mood off too... at least until i rant it off to my coworker or let my steam off for like a good 10 minutes or something then my smiley face comes back. there... the worker's POV.
    oh last thing, a lot of times i get customers that says thanks, bye and just hangs up without me having a chance to say anything back and sometimes when they don't hang up, i sorta just freeze and wonder if i should say anything cuz they are typically on cellphone and u wonder if they're even listening anymore... (i think 25-35% of the time, the stop listening, but they just don't hang up) so yeah...
     
  20. Growler

    Growler Regular Member

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    In my own personal subjective experience, you are quite correct in saying that that type of customer service is very common in Asia. Where I used to live in Asia, it's almost the norm, actually.

    I find that that type of customer service has started to show up more and more in Richmond, due probably to the large immigrant Asian population.

    Thankfully, as other members here have noted, there are exceptions, and we're not in danger of that level of customer service becoming the accepted norm.
     

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