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Thread: My broken Victor MX-80
03-18-2012, 11:25 AM #52
03-18-2012, 11:33 AM #53
There service is really good as well. I have bought SHB-85EX and a T-Shirt and it was delivered as they promised on their website (2-3 days = free)
03-18-2012, 12:32 PM #54
I would also buying from Direct Sports as their service is first class. Sadly they do not supply Victor products because of the deal that was done between Victor and Central Sports.
As I said, there are other retailers who stock Victor and when the new Victor-sport.co.uk gets launched in 3-4 weeks you will have more details of the retailers to choose from. However, only Central Sports can sell the products online.
03-19-2012, 07:15 AM #55
Hi Paul, yes I totally agree! Hence why I had such a back and forth with centralsports, I even contemplated going down a legal route due to the treatment after spending so much money with them, they basically told me I was dishonest and intentionally broke the racket to get a replacement... I told them that can they at least send it back to Victor and let Victor decide, at which point I was told that I would, in ANY circumstance, be getting a replacement through centralsports.
The reality is that the internet is a powerful tool, and hopefully others will learn from my experiences. I gave them a chance, I gave them every opportunity to rectify the situation, at each point I was made out to be a fool.
03-19-2012, 08:40 AM #56
This highlights the difficulties you can sometimes have by dealing with an online retailer. People forget that if you have a problem the onus is on you going through the inconvenience of sending the goods back (insured postage costs and finding a box for the racquet) plus the wait whilst the retailer inspects and makes a decision.
It's a lot easier to walk into a retailers with the racquet and have the discussion face to face. I'm assuming someone would think twice of calling a customer a liar to their face!
Sadly the launch of the internet has meant many local shops have closed their doors so you are indeed fortunate if you are able to buy off the shelf from a knowledgeable retailer. It seems ever rarer these days to find a good racquets shop that can string to a decent level or even have a stringing machine but that's for another post.
Shaz, bottom line I'm glad you got a new racquet and you deserve to. It's a shame the retailer left a bad taste in your mouth.
03-19-2012, 08:47 AM #57
03-19-2012, 08:54 AM #58
In terms of postage costs, I had to pay to send the racket to centralsports. Then argue with them to send it back to me (say in writing etc etc that I wanted it back) which I didn't quite understand as it is still my property. Then once I got it back, cost of sending it over to Germany to Victor International.
Yeah, it was quite funny as he called me a liar/cheat and then when I got angry about the accusation, told me to quieten down or else he's going to put the phone down etc etc. Probably the only time in my life where I've had such a heated phone call and felt like it was talking to a wall.
Essentially he had made his decision, and wasn't interested in anything I had to say.
The retailed did indeed let me down, I had heard bad things about centralsports but thought I would give them a shot. NEVER again. The plus side is that Victor have stepped up and made up for it so I'm very happy on that front and will have a lot of brand loyalty to Victor.
03-19-2012, 06:53 PM #59
That's pretty shocking customer service from Central Sports, especially considering the deal that they have with Badminton England. If they had decided not to replace it on their own, they could at least have passed the buck to Victor, or else sent it back explaining politely why they can't issue replacement. To accuse the customer of something like this is totally out of order.
03-21-2012, 07:19 AM #60
I have put in the order for the Z Force, bag and shoes at Direct Sports! The racquet is 1p cheaper than Central Sports and Central Sports still doesn't stock the shoes and bag I wanted to buy. Great!
03-21-2012, 07:42 PM #61
Shaz glad you got your racquet sorted. Guys thanks for the tip on Direct sports. I spend a lot of time price comparing online etc and had never found them before. Both my wife and I have had bad experiences with central sports more than once and I found myself having to order the ZF from them tonight but a last minute nosey on BC saved me the hassle. Since we're in Belfast our hands were tied as the only specialised shop is only open randomly a few hours a night.
03-24-2012, 05:02 AM #62
02-14-2013, 07:09 AM #63
05-30-2013, 01:59 PM #64
I had a MX-80 that cracked on the first day of use.
Despite its extremely short lifespan, its playability worked wonders for me.
Aside from being one of the most powerful racket, in my own opinion, its quickness and accuracy is second to none. It was strung @ 28x30 with victor's new stringing pattern from Kwun's video.
Fortunately, I was able to send it back to the store in Taiwan and got a replacement after two weeks
of review by Victor. I was concerned that the replacement would break just like the first one, so the store was nice enough to replace it with a Yonex instead.
Now I'm considering to try my luck by giving it a second shot and get another MX-80.
06-03-2013, 06:47 AM #65
Had to lol. Yonex durability is absolutely no better. It's just the same as Victor with Li Ning slightly ahead. Of course you gotta differentiate between different frame shapes (Braveswords being less durable than a boxy frame, the very broad N90 frame more durable than standard width box etc), but generally speaking there's little difference between the ig companies these days.
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06-03-2013, 06:58 AM #66
The difficulty here is that rackets were meant to hit shuttles, not other rackets. Therefore, in general a manufacturer will not replace a racket that has been in a collision regardless of age.
To use another metaphor, if you bought a new car and had an accident the moment you left the garage, you cannot take the car back and get a new one. Whilst pricing may be different, the principle is the same.
Yes, I agree that different types of frame appear to withstand more punishment than others. However, most players do not want a very wide, box-like frame and therefore have to accept that a collision can be the end for their racket.
06-03-2013, 07:41 AM #67
However, I've broken a couple rackets on mishits, and strangely, they were all
a) lower quality (as in not top-of-the-line, such as Panda Power TPro/UPro, Oliver T50P)
c) Yonex (Z-Slash, which is a slightly thinner frame)
Some companies seem to roll dice concerning replacement (I sent in 3 Braveswords in the last year/year and a half - 1 was a definite replacement as the handle had broken, of the other 2 only one got replaced although the break was as close to identical as it gets).
06-11-2013, 05:05 PM #68
Just thought to post the great news that Direct Sports now stock Victor.
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