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  1. #1
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    Default Broken racket from stringing

    Guys i wonder how does the shops in your place compensate you with rackets that broke while they are stringing? I have a racket strung by a stringer and he broke it in the midst of stringing. He offered to get the distributor for me to see if an exchange is possible but i know he is just brushing it off.

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    Quote Originally Posted by TingAhYee View Post
    Guys i wonder how does the shops in your place compensate you with rackets that broke while they are stringing? I have a racket strung by a stringer and he broke it in the midst of stringing. He offered to get the distributor for me to see if an exchange is possible but i know he is just brushing it off.
    This is where the "recommended" (literally warranted) tension AND string pattern are actually relevant. If the stringer was stringing the racquet within the warranted tension limit and with the warranted string pattern, then the local distributor will replace the racquet if it breaks during stringing, as within the two warranted conditions, the racquet would only break if there is a manufacturing fault regarding the racquet. This will also depend if the racquet is still covered by the warranty which does not lasts as long as the local distributor specifies and that can change from shop to shop. The local distributor will also only provide warranty for racquets bought from their stock.

    Otherwise no shop would actively warranty cover any racquet. Bringing a racquet to restring is like bringing a car to a private workshop for servicing for the cheaper price; the good service person will do the job properly while maintaining the car condition as best as possible while the amateur will put the car condition in doubt. But since you're not going to the more expensive authorised distributor, you don't get warranty on what the service person do to your car.

    The market for racquet stringing is quite small so most of these stringers are actually amateurs. There in fact is a qualification system/process by Yonex for stringers which a lot of business stringers do not bother to go to since it costs money to participate. Mostly only the actual professional tournament stringers have such certification.

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    Oh ..meaning most shops wil probably nt compensate u n wil gv excuses like I ll check wif the distributor, racket has prior defects or something... Wonder if anyone did experience wif a stringer who ll actually compensate u something... Or no one is dumb enuff to do tat perhaps ? Haha

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    My stringer will insist the the requestor to be present if racket is to be strung higher than recommended , he will proceed only if the requestor agree that my stringer will not be responsible if racket breaks during stringing.

    Did ur stringer tell u something like that ?

    Bro , kindly share with us whats the tension , racket n stringer so that we can comment further.

    Thanks

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    Hi Peng,

    Actually this 'template' was used by not just one stringer. One man's meat may be another's poison. So i don't think it is appropriate to finger point. In fact i still have respects for them but i certainly won't be going back. All i can say one is a massively popular shop up north across the straits and one is a very popular distributor about 15km down south from the straits In both instances the tension strung is definitely within the recommended.

    What other creative excuses have you experienced before? So that i can counter them in future
    Or any other best practices like you have mentioned? So that i can demand for such

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    1) you have nothing to loose at this point.
    2) If the stringer has good relationship with the distributor, you have a good chance.
    3) If your racquet was in mint condition when you brought it in, you have a good chance to get a replacement. If a lot of dent and dink, good luck.
    4) Please note, many stringers does this as a side job. They are not dealer. They can not warranty the racquet for you. So you are at your own risj.
    5) Most importantly, it is stringer's responsibility to inspect the racquet when it comes in. If there is any issue, notify the owner that either there is a crack or there is a clash mark and the racquet will not take the tension. If he/she did not do so and frame damaged during work, you will have a good argument he is responsible.

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    i once tried to claim a racket that has a piece of material inside the racket , most likely it happened when drilling the holes for stringing , i clearly heard there was some thing inside, so i brought to the distributor but he was not able to hear anything due to the noisy enviroment , so i asked him to bring back the racket home n try , but when i went back , he still claimed that everything was ok. So that was the last time i ever went to him after trading in that racket for another model with top up. The sound was so distinctive. but its past anyway.

    what i usually do is that i will alw ask my stringer if my racket can still take this tension , coz some of our rackets have already been through WW2 , so u can actually remind ur stringer to check ur racket if any cracks or frame damages.

    Like silentheart mentioned its the stringer's responsibility to inform the owner that whats the tension this racket can take at the point of time rather than the recommend tension.

    Bottomline is if its within tension n ur stringer did not inform u of the max recommended tension by him , then i feel that its clearly negligence n he should be responsible for the broken racket.

    Thanks

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    @peng Drilling holes ?! The only time when I got this witch doctors' craft was with the one 5km up north across the straits but I have a hunch the distributor sound like the one at some tomato place 15km south of the straits :P sounds like his MO. I like the precaution u did & probably I will try the same. Do you feel it's fair & necessary for them to have some sort of disclaimer on rackets with deep chips suggesting clashes wanting high tensions like maybe 26lb & above ? @silent , blitzzardThks guess everywhere is the same. Don't expect them to be responsible even if they did not have any sort of disclaimers beforehand. Can only admire the array of creative excuses they can give you.

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    Quote Originally Posted by TingAhYee View Post
    @peng Drilling holes ?! The only time when I got this witch doctors' craft was with the one 5km up north across the straits but I have a hunch the distributor sound like the one at some tomato place 15km south of the straits :P sounds like his MO. I like the precaution u did & probably I will try the same. Do you feel it's fair & necessary for them to have some sort of disclaimer on rackets with deep chips suggesting clashes wanting high tensions like maybe 26lb & above ? @silent , blitzzardThks guess everywhere is the same. Don't expect them to be responsible even if they did not have any sort of disclaimers beforehand. Can only admire the array of creative excuses they can give you.
    Not really mods , rather the manufacturing process , like i ever got compensated for a 66UM which i brought along to be strung , so my stringer compensated me with a piece of his own coz its his negligence , so i think it varies with stringer n depends on what was broken n if the stringer thinks its a manufacturing defect.

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    Of course he will compensate your string , his cost price is cheap. When it comes to rackets, I think he may instantaneously morph into a fire spewing Godzilla roaring at you

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    Quote Originally Posted by TingAhYee View Post
    Of course he will compensate your string , his cost price is cheap. When it comes to rackets, I think he may instantaneously morph into a fire spewing Godzilla roaring at you
    Haha , maybe he will , but have not heard of any incidents yet , maybe his longer regulars may know.

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