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Thread: arfaian.com

  1. #1
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    Default arfaian.com

    Has anyone used them?

    I came across them mentioned on here and since I am looking into getting a Pro's Pro machine I'm interested (I understand they are essentially their official website).

    I'm in the UK and I'm wondering if anyone knows what sort of shipping costs I'll be looking at, since they don't give you any idea until the order is actually placed. I want to know how much the overall cost will be before I order so I can work out if it's worth ordering from them or if I'd be better just ordering from a UK based supplier like racquetdepot or W and D.

    I've sent them an email as well, but no response as yet, so I thought I'd pick the brains here and see if anyone knew anything.

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    I'm looking at my old order and I got charged 28 euros (excluding a 20% charge, which might be tax) for 2 parcels. 1 parcel was the dropweight machine and the other one was smaller parcel for the extra bits I've ordered.

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    Great, thanks for the info.

    If it's still a similar price, that would make it cheaper even to order the more expensive one with the stand (XP-Plus as opposed to the Pilot) although I imagine the postage for that might be a bit more.

    I'll be looking to order from them then I think

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    Bizarrely they emailed me back literally exactly as you posted that

    18 euros for the Pilot or 34.80 for the XP-Plus. Hmmmmmmmmmmmmmmmm.

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    Ordered the XP Plus this morning!

    Got to wait until tomorrow for the order to be processed and them to send me a confirmation email so I can pay.

    Can't wait

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    Just for future reference in case anyone else is searching for information about them, arfaian were absolutely excellent.

    As said, they weren't always the absolute fastest responding (although they were much quicker after the first time) and were very helpful.

    Delivery was quick and everything was as described etc.

    Would definitely recommend them.

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    Just to add another happy customer, I ordered a Shuttle Express from them and shipping was just €14 to the UK. It arrived in just a few days along with some Pros Pro B-400 string to practise with (€12 for 100m) plus a string puller and an extra clamp. Definitely the cheapest that I could find.

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    OK, three months on and I'm not such a happy customer any more. One of the flying clamps I bought has a problem where the spring moves out of position and the clamp doesn't have enough force to hold tension. Here's a video of the issue showing a working clamp first, followed by the faulty one:

    https://www.dropbox.com/s/z4oxn845ed...2013.16.33.mp4

    You can clearly see the spring jumping when compressed.

    I contacted Arfaian about this and sent them the video - their reply was as follows:

    We regret that you have a problem with one of our items.

    Please understand that after 3 months we cannot change a clamp for free.
    Wear and abrasion of the material may result that the spring becomes loosen.
    Bearing in mind I've strung 20 rackets so far, and I actually have four clamps so I don't always use all of them. The clamps are kept in the original packaging in between string jobs so they are pretty much as new. I was amazed at their response, and would certainly avoid ordering from them in future in case of any problems.

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    Yeah I've pretty much replaced all my tools that I got with my machine from arfaian. A similar priced wire cutter from amazon was so much better. Sometimes it's best to pay extra for quality.

    P.S Yonex clamps are quite cheap from wdstrings.

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    Arfain have new model flying clamp.Have somebody experience ?Name:  894.gif
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Size:  106.1 KB

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    I wouldn't trust their pictures, I was expecting those in my order and got the blue ones instead.

    I've now bought a couple of the Yonex ones and the difference in quality is very apparent. I can now string and build up finger power at the same time with these

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    Forgot to mention, the string cutters aren't great but can be improved by sharpening. I have a Spyderco Sharpmaker for knives and it worked great on the cutters.

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    I have also blue model arfain clamps and I do not have a good opinion for this but this new looks good.
    When send diferent model until picture in website,it is not good.

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    Hi
    I ordered a stringing machine from arfaian.com on Friday. I selected to pay via paypal at the checkout however I am still waiting for any communication or invoice from them? How did the payment process work for you guys?
    Thanks

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    I think they sent me another invoice to cover the extra postage fees. Just hope you don't have any issues with the machine!

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    Thanks they have now sent me an invoice (took 2 working days). Hopefully my machine will be all good but I have got used to improvising for parts anyway as my current machine is about 40 years old!
    I have sent an email but will probably get a reply here quicker, roughly how long did delivery take? Once I receive the machine I will post a quick review but I will say their prices are the best.

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    Judging by the emails I sent between the tracking email and the complaint email I sent afterwards, it should be within 5-6 days.

    In case you're wondering the complaint was about separating the 2 weights, which had a rusted bolt. Took it down to the garage, where it needed a clamp and a large wench to undo.

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