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10-31-2013, 11:15 PM #1
Got sent the wrong machine???
Hey all, I just received my stringing machine Victor C7027 yesterday, and was appalled at what I got. Looking on google and the Victor website, this machine was not the C7027, but rather the C7023 (or something like that). I sent it to my coach and he confirmed that this is not the machine I have ordered. Because we bought it from the Victor Canadian representative, I immediately talked to him about this. To my amazement, he claimed that this is the C7027 with a different paint job. It's obvious by looking at the clamps and supports that these two are completely different machines. He urged me to buy it saying that he'll lower the price to $1200, but the machine I got sent is only around $800 (looking on google)! Could you guys confirm that this is indeed the C7027? If not, I will send it back immediately.
(The photo with the white background is the picture from BBEsports, the rest of them are what I received)
Last edited by OscarL; 10-31-2013 at 11:28 PM. Reason: Title wasn't descriptive
11-01-2013, 06:13 AM #2
It is not C-7027 for sure. Here is the C-7027
Also, the machine you post are with bar clamp but not swivel clamp, such a stringing machines like this are not suitable for badminton racket stringing.
11-01-2013, 12:08 PM #3
It is definitely the wrong machine and if the Victor Rep says otherwise, he is trying to cheat you.
If you have email proof of your conversation with him, forward it to the corporate head office and give them crap for it.
Making an honest mistake is one thing, trying to outright lie to cover up instead of fixing the error is something else.
This is the kind of service you would expect if you bought it from a seller like Eagnas/Maxline - but not a reputed company like Victor.
Good luck on your resolution.
11-02-2013, 11:50 AM #4
I would contact the distributor immediately. If you don't get the right machine in 2 weeks I would cancel the buy and buy a machine from an other brand. A rep should know every detail of every product. Did you noticed this too late and this is the reason why you assemple it?
11-02-2013, 08:39 PM #5
Who did you talk to ? That machine is not the right one and the C-7027 is much better. Than that. I wouldn't approach the C-7023 with a 10 foot pole.
11-04-2013, 11:47 AM #6
Send it back....what you have there is a POS....
11-06-2013, 02:17 PM #7
Definitely not the C-7027. It's quite clear from the user guide. The C-7027 has swivel clamps. I would sent it back to Victor Canada and asked for the right model or get a refund. I assumed that you are dealing with Calvin? That's typical of him trying to cover up (as he rather not incur additional expenses) instead of trying to fix the problem and provide better customer service.
11-06-2013, 11:14 PM #8
the C7027 is way better advance machine, a pair of clamps and bases cost over $500, there're new technology to make the job faster,
1. clamp down 6 and 12 o'clock position with lock down key
2. adjust 2 side supports with single knob, on each side of the post.
3. base and clamps are amazing , will save you alot of time.
C7027 is one of my dream machine, you should get it the C7027 and return the one he sent. did you buy it used? shown some wear on the stand.