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  1. #1
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    Question What will you do if you bought a new racquet and it broken after a smash? (Not Clash)

    Hi all,

    What will you do if you bought a new racquet and it broken after a smash? (Not Clashes)

    Just want to hear everyone view.

  2. #2
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    Quote Originally Posted by alexcte View Post
    Hi all,

    What will you do if you bought a new racquet and it broken after a smash? (Not Clashes)

    Just want to hear everyone view.
    Warranty & get a refund

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    Maybe it was strung at a really high tension?

    Or maybe you didn't let the strings dig into each other after you freshly strung them?

    Or maybe it was just a poorly produced racket...

    What brand, model, string, tension was it?

  4. #4
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    Yes bro , share what racket is it and where you buy from ?

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    It was strung at 25 but i guess it less then that.(done by a maid - looks like it).

    Play for only 3 days and it snap during a smashes. ( snap at 7'OClock ) Maybe i should upload some pictures.

    It was a Apacs feather weight 300. Bought at S$120 (come with a T-shirt and string)

    I was utterly disappointed by the Customer Service from the shop. I will never go back to that shop anymore.

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    Quote Originally Posted by Ferrerkiko View Post
    Yes bro , share what racket is it and where you buy from ?
    It was an Apacs feather weight 300. Bought at S$120 (come with a T-shirt and string)

    Bought at NORTHSTAR@AMK 7030 Ang Mo Kio Ave 5 #06-03.

    I was utterly disappointed by the Customer Service from the shop. I will never go back to that shop anymore.

    I had whatsapp them wanted to ask for opinion but was slam.....Name:  apacs 1.jpg
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  7. #7
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    Quote Originally Posted by Exert View Post
    Warranty & get a refund
    Hi Exert,

    Thank You for your reply. I guess most top brands had warranty and replacement.

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    It could've been the stringer or that you smashed harder taufik at his prime... & I can't believe he just declared it was a clash despite the fact he wasn't even there...

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    Quote Originally Posted by Exert View Post
    It could've been the stringer or that you smashed harder taufik at his prime... & I can't believe he just declared it was a clash despite the fact he wasn't even there...
    Haha...... i am no Taufik bro.... it just a normal smash.
    Oh yes they are not even there. Really disappointed. If it is a clash, i wouldn't have the cheek to even approach them.

  10. #10
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    Just bring it there and if still given same kinda response, complain lo to some consumer authorities.

  11. #11
    Regular Member craigandy's Avatar
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    Well to be honest if there was some sort of fault with the material then surely it would have cracked at a less strong and more stressed part of the frame. That bit that has cracked on your frame has got to be one of the strongest least stressed areas when playing. Best guess is there was a crack already there and it just opened up while you were playing maybe due to a previous clash on a different night?
    Of course it could have been slightly cracked by your stringer or bashed whilst in your bag or even already there when you bought it but you would have noticed on purchase surely?
    Last edited by craigandy; 11-16-2014 at 08:43 PM.

  12. #12
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    Their replies seem fine. Looking at the pictures, it is very very very very unlikely that this damage has been caused by just a smash.

    About 90% of the people who come in store to claim warranties have clashed their racket into someone else's and lie to the store in order to try to get their racket replaced. It is normal for them to assume that the racked got clashed just by looking at the pictures.

    I think they were right to tell you that it is not a case of warranty and to come in store to get a closer look at it. If they see there are absolutely no paint chips around the broken area, they might try to get it replaced by Apacs.

    You have to know however that the final decision belongs to Apacs and not the store owners.

  13. #13
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    Quote Originally Posted by yan.v View Post
    Their replies seem fine. Looking at the pictures, it is very very very very unlikely that this damage has been caused by just a smash.

    About 90% of the people who come in store to claim warranties have clashed their racket into someone else's and lie to the store in order to try to get their racket replaced. It is normal for them to assume that the racked got clashed just by looking at the pictures.

    I think they were right to tell you that it is not a case of warranty and to come in store to get a closer look at it. If they see there are absolutely no paint chips around the broken area, they might try to get it replaced by Apacs.

    You have to know however that the final decision belongs to Apacs and not the store owners.
    Thank You Yan.v, You got your point right. Many would lie to get a new racket replace.

    But i wouldn't be so thick skin to even cheat on a clashes if there is one. BTW i have so many witness that night. We are season players. Not beginners. We don't clash..... very very rare.


    Its their customer service that are not professional. I didn't even ask for a refund.

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    it had happened to me on a apacs lethal 18. just few strokes and then the first smash, the racket broke similar to your picture at the same area. didn't even take a picture or cut the strings cause inexperience at the time. no issue with warranty claim though maybe cause they still have plenty of old stock for that model.

  15. #15
    Regular Member craigandy's Avatar
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    Quote Originally Posted by alexcte View Post

    BTW i have so many witness that night. We are season players. Not beginners. We don't clash..... very very rare.
    You seem convinced that this is proof of something. All this means is the time the racket actually eventually gave way was not a clash. The night before that when the hall was empty you could of had a massive clash, or shut your car boot and it hit it. It means nothing to say you have witnesses when you did.
    I agree though that is poor customer service for them to not instantly just say bring it in and we can look at it.

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    For me only purchased Apacs original series and skip the clones. Has seen a fair bit of Apacs rackets snapping at various locations on the first day of use.
    Was a victim for 3 rackets, the clone of the AT900P when the brand just started.
    All three snapped at the 3 and 9 oclock locations, 1 while lobbing and 2 while smashing.
    Most recently was back in Feb when a Lethal 9 collaspe at the shaft when returning a smash.
    All 4 are strung at 28lbs which is within the recommendation.

    The Tantrum series and Fusion series on the other hand has been involved in clashes and escapse unscathed.

    As for customer service seems like is easier to get it replaced in Malaysia as in Singapore operating cost has serverly affected after sales service.

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    Yan is absolutely right, and I don't get you at all : Their Reaktion is very well professional ! Maybe it helps if you ask yourself how you would have responded on such a demand ... !?!

    BTW : Any matter of "solutions" as you Namen it I'd never ever ( ! ) discuss by SMS (or IMVHO STILL worse by Wh**sApp !) but face-to-face !

    Joachim.

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