Help! Received broken MP99 at ebay

**caldude** · 07-03-2004, 05:12 AM

I got a reply from the seller and he's willing to ship me another racket. Should I take the chance again?
Also, he's requesting me to send the broken racket back to him along with a shipping slip. I'm not sure what he means by "shipping slip". Should I be responsible for paying the return shipping or even the shipping charge for sending another racket?

Here's his reply:

Dear XX,

I'm sorry for the problem. If you can ship this racquet back to me I will ship you another racquet since this racquet is broken during shipping.
Actually, there is no shipping Insurance but I will do it for you since it is not fare since you haven't play with it. Please ship it back to my address and send me a shipping slip so I can ship you another racquet
soon.

XX

**tir168** · 07-03-2004, 10:35 AM

ouch...!!

RIP to the racquet. Hope you can get a refund or somethning.

**forrestyung** · 07-03-2004, 11:32 AM

Originally Posted by caldude

I got a reply from the seller and he's willing to ship me another racket. Should I take the chance again?
Also, he's requesting me to send the broken racket back to him along with a shipping slip. I'm not sure what he means by "shipping slip". Should I be responsible for paying the return shipping or even the shipping charge for sending another racket?

Here's his reply:

Dear XX,

I'm sorry for the problem. If you can ship this racquet back to me I will ship you another racquet since this racquet is broken during shipping.
Actually, there is no shipping Insurance but I will do it for you since it is not fare since you haven't play with it. Please ship it back to my address and send me a shipping slip so I can ship you another racquet
soon.

XX

Just try it, if he do not send you a new one, you can give him a negative feedback.

In his message, I think he is a responsible seller.

**cooler** · 07-03-2004, 01:00 PM

i think you're lucky that the seller is willing to 'give u' a new one. Pay the shipping, offer like this don't come around everyday.

**cappy75** · 07-03-2004, 01:19 PM

The shipping slip might be the paper that comes with the package you received. You might also want to photocopy the shipping slip if you do get one. Keep all documentations related to the transaction.

**ynexfan2003** · 07-03-2004, 02:05 PM

Sorry to hear about your racquet, Caldude; how much did the seller charge for shipping? Kwun, could you delete the attached photos.? They have been uploaded as 2272 x 1704!

and so the margins of the page itself have been excessively extended. The page won't even open on Opera.
I can just imagine Dill trying to open this page with his whopping 4k/sec download speed.

Originally Posted by cappy75

The shipping slip might be the paper that comes with the package you received. You might also want to photocopy the shipping slip if you do get one. Keep all documentations related to the transaction.

**Dill** · 07-03-2004, 02:26 PM

I know it's wimbledon season but he really shouldn't have played tennis with that, maybe he hit a softball or a baseball?

**caldude** · 07-03-2004, 04:36 PM

Sorry about the huge pics... please delete them if possible.

The shipping charge is $20 and the seller stated that it includes insurance. (but he admitted in the email that he didn't purchase insurance).

Also, the racquet was shipped from Thailand and so I'll have to pay for shipping back to Thailand. But the ebay item description says that the item was located in the US. That's why I think I shouldn't be responsible for shipping. I've sent him an email about this.

I'll keep you guys updated. Thanks for the help.

Originally Posted by ynexfan2003

Sorry to hear about your racquet, Caldude; how much did the seller charge for shipping? Kwun, could you delete the attached photos.? They have been uploaded as 2272 x 1704!

and so the margins of the page itself have been excessively extended. The page won't even open on Opera.
I can just imagine Dill trying to open this page with his whopping 4k/sec download speed.

**LazyBuddy** · 07-03-2004, 09:42 PM

Another costy lesson.

I always try to stuff some newspaper into the box when I ship rackets. Recently, my parents showed me to make "paper cylinder" to protect shippment as well. Seems very useful.

I have to say, this seller at least willing to take the responsibility, and overall, this lesson is not "too costy" already.

**Brave_Turtle** · 07-03-2004, 10:20 PM

WoWw its nice to see some Bfer helping each other, we are like a big family. Caldude tell us some news.

My friend bought some racquet from him too but everything went okay. I don't think he sent you a broken racquet.

**robinhood47** · 07-05-2004, 04:33 AM

caldude,

I am sorry to see the broken MP99. I would say the seller is good in sending you a new racket. we must remember that it's also not the seller's fault if the shipping goes wrong. i do sell rackets on ebay, however i ALWAYS put in the extra bit of insurance just in case. I think it should be the seller's responsibility to claim for the insurance and not the buyer. Good luck on your new racket.

**Feng_MP-100** · 07-05-2004, 04:46 AM

Originally Posted by robinhood47

caldude,

I am sorry to see the broken MP99. I would say the seller is good in sending you a new racket. we must remember that it's also not the seller's fault if the shipping goes wrong. i do sell rackets on ebay, however i ALWAYS put in the extra bit of insurance just in case. I think it should be the seller's responsibility to claim for the insurance and not the buyer. Good luck on your new racket.

Well, if the packaging sux, then it would be seller's fault, ya?

**robinhood47** · 07-05-2004, 04:49 AM

Yes, of course, The seller must ensure top quality packaging. But we do not know what the package went through. Moreover, the postal agency must be fully resposible for any shipping faults.

**LazyBuddy** · 07-05-2004, 02:58 PM

Originally Posted by Feng_MP-100

Well, if the packaging sux, then it would be seller's fault, ya?

It's very hard to adjust whether the packaging is strong enough or not. If another 500lb package is thrown right on the poor racket pack, I doubt any "superior package" will survive anyway.

**Feng_MP-100** · 07-05-2004, 03:02 PM

Originally Posted by LazyBuddy

It's very hard to adjust whether the packaging is strong enough or not. If another 500lb package is thrown right on the poor racket pack, I doubt any "superior package" will survive anyway.

LOL...

**bluejeff** · 07-05-2004, 04:04 PM

Originally Posted by LazyBuddy

It's very hard to adjust whether the packaging is strong enough or not. If another 500lb package is thrown right on the poor racket pack, I doubt any "superior package" will survive anyway.

That's true, and in fact, we don't need 500lb stuff to do that

(50lb will be enough)

All we need is a 30' TV, which is about 100lb, and that's already enough to kill any packages, no matter how good the packaging is. People orderring TVs on net is a very common thing.

Yeah, you might think the chances are slim, but the truth is, people order lots of heavy stuff than you can imagine. Car wheels & Tires (100lbs+),Fridge (100+), TV, Computer Monitors (big CRTs will weight more than 50 for sure), papers (5000sheets in a box will weight more than 40lb), CD-Rs in box (50lb+), Suitcase Packages (those 8-in-1s, weights 40+),.....basically, anything that is above or close to 50lbs will destroy the racquets during the transit.

**thebestofall** · 07-06-2004, 12:32 AM

Well Who will noez wut will happen in Ebay!! it is a little freaky buy The price is very interesting!!! do u think u will still buy a racket from ebay? If i were u , i wont risk another costy lesson even duo u got another rakcet baq~~~