I have an Eagnas (700LE series) and my crank does a funny thing: it keeps breaking my string even at 12lbs!! A couple of observations: 1. The locking lever won't pop out 2. The ball bearing string gripper won't pull forward 3. Obviously the tension spring doesn't compress as much as I crank. 4. However the locking lever will pop out only if I don't put entire the string in the gripper (more like at the endge) and that i'm welll aligned (parallel) to the main. Help me guys! :crying:
maybe u didnt set up the crank mechanism correctly. check the manual or call their service support. hard to help if no photos or video