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Thread: Broken frame..who's to blame?!
11-22-2006, 09:23 PM #1
Broken frame..who's to blame?!
This is my first post, and I hope I'm not repeating an age old question, but I did a search and didn't find anything similar.
I left my NS 8000 at a shop for a re-stringing, as the strings I had done there the week before had broken on a mishit (probably my fault) I had installed ashaway string at 24lbs, And really liked the performance. This time I went with yonex 68-ti @ 24lbs as well.
I just recieved a phone call from the shop saying that my frame broke while restringing...So what am I supposed to do? (Yonex warranty is 6 months) so raquet is out of warranty. Is the store responsible (this is sports experts-a large retailer) for replacing the frame?
The stringer had actually checked out my raquet prior to restringing it to make sure there was no damage to frame (just some minor paint chips).
He is the same person that restrung it a week ago, and seemed to know what he was doing.
So what should I be looking for?
A New raquet from the store
A considerable discount for a new one?
Or am I SOL??!!
Your opinions are much appreciated, as I'd like to go there tomorrow with some kind of idea what my 'rights' are.
11-22-2006, 09:34 PM #2
This seems to be the stringers fault as you said that there were no cracks and the 24 lbs is within the Yonex prescribed tension. I think the store should replace your racket.
11-22-2006, 10:12 PM #3
It's not like anyone ever strings it that low, but isn't the yonex recommended tension 18-22lbs (It's on the little sticker on the cone bit). Therefore the warranty may be void anyway.
If you want to try and squeeze blood from stone, ask if the guy did a one or two piece stringing job. If he did it one piece, tell him yonex recomends two piece otherwise it voids your warranty.
Last edited by Sudda; 11-22-2006 at 10:21 PM.
11-22-2006, 10:19 PM #4
It's still at the store, but I believe it is/was 18-24
I'm hoping they will replace it. I'll post an update tomorrow.
11-22-2006, 11:36 PM #5
It must have been bad stringing technique, perhaps they use 2-point string machine, you can ask them ...
I string Armortec rackets at 32/35.2 lbs and it's fine so far, at least in the last 2 years. I have also strung Nanospeed rackets at 27/30 lbs and never had any problem. I use 6-point string machine.
I broke my AT800 while playing though, on two occasions my partner accidently hit my racket.
11-23-2006, 12:45 AM #6Originally Posted by Sudda
11-23-2006, 04:40 AM #7
Agreed 24lbs on a racquet with no structural damage shouldn’t cause a collapse, a replacement racquet would be my target.
11-23-2006, 06:20 AM #8
HAMMER HIM MUAHAHAHAHAHAAHA!!!!!
ok ok.. im joking
but if it broke in his hands its his fault, I always watch the stringer string my racket, if its breaks I can catch his red handed, but he always does a good job, but you say your strings broke on a mishit? does that mean your strings broke after you hit the shuttle on the frame?
11-23-2006, 07:50 AM #9
No when I misshit it I definatly only hit string although both the raquet and the bird were probably parallel at the time!
Hoping for a new raquet, too bad because I liked the guy that was stringing it, and I feel that to get a new raquet, I will have to 'blame' him oh well.
11-24-2006, 11:41 PM #10Originally Posted by george333
True, some stringers don't know what they are doing, and since they are human beings, even the best one can make a mistake once. However, there are also other factors such as manufacture defect, bad storage (leave in the trunk in extremely cold or hot weather), bad usage (mis-hit, clash, etc). Some of the damages are almost impossible to be noticed by human eyes.
To me, it's a matter of trust. If you trust this stringer, stay with him/her. If you don't, get a reputable one. Simply finger pointing is not fair.
11-24-2006, 11:59 PM #11
yeah, it's extremely hard to tell with racquets. there could be some sorta internal structural damage without any cracks appearing on the surface. or it could be a mistake by the stringer. unless you actually watch him stringing and see him make a mistake, it's almost impossible to know for sure what went wrong.
11-25-2006, 12:47 AM #12
Even if it is the stringer's fault, you will not be able to prove it. In any case in a proper stringing shop, their terms and conditions would have stated that they cannot be held responsible for the breakage.
The best hope you have is to talk to the shop and see if they are willing to make some kind of a concession. If they are not, then there's nothing much you can do. Although the shop may compensate you in some way just to keep you as a happy customer.
11-25-2006, 11:12 AM #13
Well here is the update...
I talked with the manager, and it was kind of obvious they wouldn't replace the raquet. So I ended up getting 30% of a new one and free string/ing.
I ended up going with the NS9000 instead of the 8000 because when I compared the 2 it is really apparent that the 9000 has what looks IMHO to be a much 'stronger' and thicker frame.
We also sent the broken raquet off to Yonex in some desperate hope that they will replace/credit it. Too bad I didn't take any pictures to show everyone the damage )3&9 o'clock).
Just an funny update to the story, after playing with the new raquet that same evening I broke the new strings (BG-68ti) after the 2nd game.-At least the smash that broke the string went over the net!!
I've since changed stringers as 4 problems in a week and a half are too much of a coincedence.
I also found out he strung the 9000 with the crosses and mains both at 22lbs (I asked for less thinking it may give my strings a longer life..?) Is the recommended technique (by yonex) to do the cross and mains at the same tension? From what I've read a lot of you go 10% more on the mains. I will experiment in the next few weeks what is right for me and for this raquet, but as a doubles player with a very strong smash, maybe I should be leaning more towards the BG-65 'old-school' string?? I know there is some string meant for durability out there, but does it make that much of a difference in performance?--Time will tell I guess.
11-25-2006, 03:42 PM #14
The recommended way from Yonex is 22 lbs main and 24.2 lbs cross .
Originally Posted by FinePoint
11-25-2006, 03:54 PM #15
Who's to blame for the broken frame? Me! Oh sorry...wrong thread.
In all seriousness, of course they are to blame but the burden of proof is on you. If the store is honest, they will replace your frame; if not, hard for you to do anything...good luck.
11-25-2006, 03:59 PM #16
If you're looking for durability and affordable, get BG-65Ti.
If you're looking for durability and have lots of cash, get NanoGY-95.
Make sure to tell the stringer to string the mains at X and cross at X+3.
Example 22/25 or 25/28.....etc.
Ask if the stringer has a 2, 4, or 6 point machine. 6 point machine is the preferred one. Keeps the frame in original shape.
11-25-2006, 04:02 PM #17
+ 3 lbs on the cross . Thanks to constant pull +2 lbs will do .
Originally Posted by Viper2005
Last edited by Pete LSD; 11-25-2006 at 04:08 PM.
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