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04-13-2007, 11:47 AM #1
WOW..what kind of receptionist is that??
so today i called in clearone to ask if there was any drop in and this was the conversation:
receptionist: clearone badminton
me:hi is there drop in today?
me:is it 9-1?
me: okay thanks bye!
she HUNG UP ON ME!!!!... and when she picked up the phone..she just said "clearone badminton"..didnt say hi didnt say hello, didnt say who is speaking, didn't ask what can i help you with..
all i can say is.. WOW!!
Last edited by jamesd20; 04-13-2007 at 11:50 AM.
04-13-2007, 11:50 AM #2
I think the best way to voice any complaint is to complain direct to Clear One.
try not to swear in your posts either.
It might have been her first day, or someone was distracting her maybe.
04-13-2007, 11:52 AM #3Originally Posted by SmashingBird
Ok, I see what you mean already.
04-13-2007, 12:30 PM #4Originally Posted by SmashingBird
04-13-2007, 12:32 PM #5
You are overreacting. Re-read what you posted.
If I answered your questions and you said, "okay thanks bye!" to me on the phone, I would hang up too.
Think about it, if someone says "bye" to you on the phone, what do you do? You hang up.
And cry me a river about not saying "hello" or identifying herself. USA for Africa, Band Aid, PETA, Save the Trees, Whales, Pandas and purple hippos and all that good stuff. ...
04-13-2007, 12:34 PM #6
precise, concise with minimum exercise!
04-13-2007, 12:39 PM #7
must be her bad day...
***hung up already...
04-13-2007, 12:58 PM #8Originally Posted by cooler
04-13-2007, 04:04 PM #9
That kind of customer service nowadays is unacceptable, especially now, where there are so many places to play in that area, but I guess they don't really care because they know people will still pay to play/train there no matter how bad their service is.
SmashingBird - if you are not happy with service, I suggest you dropping in somewhere else where they would appriciate your 6 or 7 bucks.
That goes for anywhere else with bad service. We, as consumers are paying YOU your salaries, we don't want to feel like you are doing us a favor by taking our money.
The receptionist should be more professional, she gives the first impression of the organization to the customers. If I was calling for the first time and got that conversation, that would would have been my last time calling, ever.
The only way to make management realize customer service is important to their organization is when there is a decrease in people playing/training = decrease in $$$$$. Maybe then, they'll start enrolling their staff in some telephone manners courses.
04-13-2007, 04:12 PM #10
lol... if u noticed, u just complained about a worker. it can be turned around and the worker complaining on you. itz prolly one of her bad days... let it go... lol. we all have our days. if the worker is that bad, she prolly wouldn't have been hired unless there's ultimately no one who wants that job. now on the other note, customers can be rude too and u deal with sooo many customers a day that a few rude ones can just ruin the mood and make u rude back to customers until more cheerful and nice customers come along to change ur mood back =P hahaha... i'm err... saying too much blabbing now =P
04-13-2007, 05:06 PM #11
Maybe the employee was busy . Who knows?
The bottom line is no big deal.
04-13-2007, 05:38 PM #12
..Smashingbird, at the very least she said "Yes" and "Yes" to your queries before she hung up(you can go and play)...Not "No" & "No" or "Yes" & "No" and hung up-that'll really be a bummer(you can't play and no time slot is available)..
04-13-2007, 07:10 PM #13
thats all the info i need i would be their b4 she got a chance to hang up :P
04-13-2007, 07:16 PM #14
You guys are missing the point, SmashingBird said "ok thanks bye".
If someone says that to you on the phone, you're telling me you don't hang up? Well, I would say, "bye" back then hang up.
04-13-2007, 09:15 PM #15Originally Posted by DinkAlot
04-13-2007, 11:04 PM #16Originally Posted by SmashingBird
I haven't been to Clearone badminton centre since 1.5 years ago summer training and then cleartwo was established, ever since then haven't been to Clearone.
I coach at yumo,therefore i play for free during drop ins. But i still get training from other clubs and i still pay to go community centres to play with some friends and i still visit places like richmond pro and cleartwo drop ins.
What i am trying to say is, I have a choice to not pay and just play at yumo all the time, but i am a supporter for all badminton centres(including community centres) so i pay to play in diff places.
After all these times,last monday i went to play drop in. I haven't been there for so long,i thought that drop in at C1 was still 9am-12 pm,then second session 12pm- 3 pm
OK HERE GOES (EXACT QUOTES)
So i arrive there with my girlfriend at 11:45am and the reception was this old chinese auntie lady
Hugh: Hi howz it going, paying for two..do you mind if we pay now and get on court early , drop in is from 12 to 3 right? (Keep in mind i thought the session i am paying for is 12 pm-3pm)
Lady: pay for two? 12 the 1
* yes that's right,she said "12 the 1"*
(i obviously knew she meant 12 to 1..so)
Hugh: Huh 12 to 1 only?? how much
Lady: (Chinese honger style accent)3 dollars, LOOK AT THE SIGN
*she points at the board*
Hugh: Oh..i thought is til 3 pm..
Lady: NO, 1 the 5 next
Hugh: oh..ok..ok fine..for two then...i guess
Hugh's gf: Are u sure..one hr..
Hugh: well we're already here..and my other frd is here too...is ok..let's just play
Lady: Do you have court shoes!
Hugh: *STUNNED*(FULL BADMINTON OUTFIT)
yah don't worry..we have badminton shoes
Lady: BADMINTON shoes? OK
Alrite folks, After that,i was still not mad becoz
1) Not her fault i didn't know
2) is the rules,and is business, she can't like hook us up and tell us pay only 1 dollar for an hr,i understand that
BUT..just to let u guys know,i work part time selling electronics (pcs,laptops,printers etc)..that wuz shitty customer service becoz she could at least offered a SOLUTION to satisfy customers
ie. "Sorry this drop in ends in an hr, but you should consider playing 1pm - 5 pm instead, it would make your money worth instead of paying 6 dollars to play one hr" etc
After she says that, at least it seem like she cares
(yes i know she DID tell me 1 pm -5,but could have said it better)
Inspite of this,keep in mind,i wuzn't that mad,i still enjoyed that one hr
BUT wut pissed me off enough to continue smashing bird's thread..wuz the fcuking ending..
Hugh: *wearing his normal shoes, putting away his rackets and birds and drinking his bottle of water*
Lady: *speaks in chinese* You guys can't stay here, you guys have to get out now, or else i might get mixed up into who paid.
(IF ANYBODY WANTS ME TO SAY EXACT QUOTE IN CHINESE AND THE TONE SHE SAID IT WITH,PLEASE TELL ME COZ I'll POST IT UP HERE)
NO ONE..AND I MEAN..NO ONE..TELLS ME TO GET OUT
!!!!!!!!!U NOT KNOWING WHO PAID IS UR DAMN PROBLEM, BUT DUN TELL ME TO GET OUT WHEN DROP IN JUST ENDED 8 MINUTES AGO
WHere as..two days later..
Hugh: hi i want to get my racket strung
Girl: *takes out stringing receipt*
How many pounds?
Hugh: 24Lbs, BG68 please
Girl: *writes down my name without asking me wut name* Hugh Leung
Girl: and number is...*Types my name* 604-7******
Hugh:..I LOVE YOU GUYS
CLEAR TWO = AWESUM AS USUAL
CLEAR ONE = FIRE THAT CHINESE LADY,AND I AM NEVER GOING BACK EVER AGAIN
*NOte,i am refering to that lady only. The girl who works on friday night drop in is very nice*
Last edited by PrinceOfBMT; 04-13-2007 at 11:12 PM.
04-13-2007, 11:41 PM #17
in N. America, such customer service is generally considered not acceptable. however, i have to say that such services are very very common in Asia.
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