User Tag List

Page 1 of 3 1 2 3 LastLast
Results 1 to 17 of 44
  1. #1
    Regular Member
    Join Date
    Mar 2008
    Location
    USA
    Posts
    14
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default stay away from puppysports

    I placed an order on April 4, sent the store 2 emails and by today April 9 I have not received a reply. This is really bad.

  2. #2
    Regular Member
    Join Date
    Apr 2006
    Location
    In your mind
    Posts
    809
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    When I sent them inquiries, they usually responded within a couple of days.

  3. #3
    Regular Member
    Join Date
    Mar 2008
    Location
    USA
    Posts
    14
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by Tsumaranai View Post
    When I sent them inquiries, they usually responded within a couple of days.
    That's unacceptable to me. In the US if a store is unresponsive like this, they would be out of business real quick. I won't be dealing with puppysports in the future. It's been 6 days now I have not heard anything from them.

  4. #4
    Regular Member
    Join Date
    Mar 2007
    Location
    England
    Posts
    155
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Maybe your emails went on their "junk mail" folder ??!!!

    The best thing is to send them email from like business/student email if possible, if not try send it from more than one account.

    Also, in the subject try put something more noticeable, something like "Yonex Rackets Ordered" or "Badminton - Invoice" etc.....just humble opinions...

  5. #5
    Regular Member
    Join Date
    Mar 2008
    Location
    USA
    Posts
    14
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by Zero_Cool View Post
    Maybe your emails went on their "junk mail" folder ??!!!

    The best thing is to send them email from like business/student email if possible, if not try send it from more than one account.

    Also, in the subject try put something more noticeable, something like "Yonex Rackets Ordered" or "Badminton - Invoice" etc.....just humble opinions...
    I did get one automatic email after placing order. But subsequent emails asking about order status were unreturned. I checked junk folder also.

  6. #6
    Regular Member
    Join Date
    Mar 2007
    Location
    England
    Posts
    155
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default No

    Quote Originally Posted by angle409 View Post
    I did get one automatic email after placing order. But subsequent emails asking about order status were unreturned. I checked junk folder also.
    No, I meant "them" not yours....maybe your emails went on their (puppysports') junk folder...

  7. #7
    Regular Member
    Join Date
    Mar 2008
    Location
    USA
    Posts
    14
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by Zero_Cool View Post
    No, I meant "them" not yours....maybe your emails went on their (puppysports') junk folder...
    Thanks. I just sent them an email from my business email to cancel my order. I'll try to avoid dealing with stores that have no phone numer or physical address.

  8. #8
    Regular Member
    Join Date
    Oct 2007
    Location
    Ohio, USA
    Posts
    189
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Sorry to hear about your experience with puppysports. For me though, it is quite the opposite. They were very responsive and I had no problems making changes to order and such. It may seem strange but it is faster (and cheaper) to get stuff from HK to my place than it is to get from CA (Badminton Alley or SDBS)!

  9. #9
    Regular Member
    Join Date
    Mar 2008
    Location
    USA
    Posts
    14
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by coolhandluke View Post
    Sorry to hear about your experience with puppysports. For me though, it is quite the opposite. They were very responsive and I had no problems making changes to order and such. It may seem strange but it is faster (and cheaper) to get stuff from HK to my place than it is to get from CA (Badminton Alley or SDBS)!
    SDBS was very quick in my experience. I ordered a Wilson racket from SDBS 2 months ago. I got the racket 2 days after ordering and I even ordered restringing service. The problem with SDBS is that they only carry 2-3 brands.

  10. #10
    Regular Member
    Join Date
    May 2002
    Location
    New York, US
    Posts
    10,283
    Mentioned
    2 Post(s)
    Tagged
    0 Thread(s)

    Default

    Quote Originally Posted by angle409 View Post
    I placed an order on April 4, sent the store 2 emails and by today April 9 I have not received a reply. This is really bad.
    I don't know puppysports myself, and I don't have any business connection with them.

    When dealing with oversea shops, maybe we should give a few extra days for them to reply and/or be a bit more patient. Reason being is the business culture and possible communication problem (not everyone speaks perfect English in other region). Never have to mention, email server and provider can be tricky, in case of some un-expected "filter" issues.

    Anyway, all I am saying is you listed 5-6 days, and 2 days are being weekends. With different time zone, you can lose another day or so. If you want to push for the transaction, try to follow up with another email and/or place a phone call, if possible.

    I understand your frustration, but you should know the possible "overhead" when you choose to shop oversea. It's part of the "risk" you might need to deal with.

    FYI, once my local club (same city) tried to send us members an email. For some reason, the email was delayed by the email provider (website host) for 2 days. Go figure...

  11. #11
    Regular Member
    Join Date
    Apr 2002
    Location
    Richmond, BC
    Posts
    5,209
    Mentioned
    1 Post(s)
    Tagged
    0 Thread(s)

    Default

    SDBS is garbage for failing to reply to my emails and telling me inconsistant stories. As a result, I will never purchase them and never have.

  12. #12
    Regular Member
    Join Date
    Mar 2008
    Location
    Java Island
    Posts
    45
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    I just placed an order from puppysports 1 hour ago before I read this thread. They did sent me receipt confirmation to my email account by half hour though. I hope I won't have to wait long to get my stuff. Anybody bought from them? How long do they normally ship? Btw, I'm in Indonesia.

  13. #13
    Regular Member
    Join Date
    Oct 2007
    Location
    Ohio, USA
    Posts
    189
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    I find that ordering and communicating through phone works the best when dealing with SDBS. Their website and email communications are lacking a bit.

  14. #14
    Regular Member
    Join Date
    Jan 2007
    Location
    nova, va, usa
    Posts
    9
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    How long did it take for your orders to come in? I ordered April 2 in the morning EST. I'm in VA. Any guesses?

  15. #15
    Regular Member
    Join Date
    Oct 2004
    Location
    USA
    Posts
    4,658
    Mentioned
    4 Post(s)
    Tagged
    0 Thread(s)

    Default

    2 weeks +/- 1 week.

  16. #16
    Regular Member
    Join Date
    Sep 2007
    Location
    USA
    Posts
    37
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    I received my woven 12a in about 10 days That said...... I sent it in the mail back to them 4 weeks ago with a cracked frame. I emailed them and Sotx pictures before sending and was told it would be covered under warranty. 4 weeks later they say they have not received the racket I know I should have sent certified but from USA to Hong Kong is expensive.Im not saying either way if they have received it or not. Its your decision if you want to deal with them or not. If I do get a replacement I will post that. But after 4 weeks its not looking good

  17. #17
    Regular Member
    Join Date
    Jan 2008
    Location
    WA, USA
    Posts
    143
    Mentioned
    0 Post(s)
    Tagged
    0 Thread(s)

    Default

    i ordered from puppysports earlier this year. it took about 10 days for the racket to come in. it was a SOTX winner kinsmen 8080+. i had them string it with yonex bg85's at 24 lbs. when the racket came in, the frame was warped/bent. it was flatter on one side, and the shape of the head was ruined. they were very responsive to my emails (usually responded within a day or two), and sympathetic to my problem, but refused to take credit for the damage. i sent them pictures and they said that nothing could be determined by the pictures. they said that i could send the racket back, and "if we feel that the racket has been damaged", they would send me a replacement. hell, i wasn't going to do that. why pay twice the shipping?

    puppysports is crap, unreliable, and cheep (as in they will go at any cost to not spend more money than they need to). do not purchase from puppysports.

Page 1 of 3 1 2 3 LastLast

Similar Threads

  1. puppysports.com
    By K.Chiu in forum Market Place
    Replies: 23
    : 04-07-2014, 10:37 AM
  2. is puppysports legit?
    By Krypton in forum Market Place
    Replies: 3
    : 11-17-2008, 03:51 AM
  3. puppysports.com
    By stefanosx in forum Market Place
    Replies: 2
    : 05-10-2008, 12:56 PM
  4. Puppysports.com
    By WRX STi in forum Market Place
    Replies: 6
    : 02-17-2007, 04:04 PM
  5. Puppysports.com
    By sdc2185 in forum Market Place
    Replies: 11
    : 02-06-2007, 07:42 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •