Dear clive bravo, To continue with the investigation of your complaint, we must request documentation to support your claim that the item is not authentic. Please obtain a document from an unbiased, third-party, such as a dealer, appraiser, or organization that is qualified in the area of the item in question (other than yourself), which clearly identifies the item as not authentic. The document must specifically state how the item received differs from an authentic item and must include a detailed explanation of how the person evaluating the item determined that it is not authentic. If possible, the document should include a serial number, and must be on letterhead that includes the name, address, and phone number of the business or organization so that PayPal may contact them if necessary. The documents should be faxed to PayPal at (402) 537-5760 (please note this is a United States phone number, if you are faxing from outside the United States, you will generally need to dial 00 1 before the number). Please include a cover sheet with your fax that includes the email address registered on your PayPal account and the ID number of your claim (PP-451-831-629), so we may attach the documents to your claim as quickly as possible. We must receive your fax by April 29, 2008 in order to proceed with the investigation of your claim. If we do not receive your fax by April 29, 2008, your claim will be canceled. We are unable to grant extensions to this time period. Please note that PayPal is unable to reimburse you for any costs or fees that may be incurred in obtaining the requested documents. Any documents you provide may also be supplied to the seller in your dispute if necessary. Thank you for your cooperation and patience. We regret any inconvenience this request may cause. ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
