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  1. #18
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    here is what Yonex said after I contacted them

    If you feel that there is something wrong with your particular racket
    then you do have the option to return via you point of purchase. The
    racket can then be assessed.

    Thanks

    Peter


    what should I do?

  2. #19
    Regular Member Sketchy's Avatar
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    Return it via you point of purchase? (ie. take it back to the shop where you bought it, or email them if it was bought online)

    The only problem I can see with that, is that if Yonex decide there's nothing wrong with it then you'll probably have to pay to get it sent back to you.

  3. #20
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    ive called up the shop and they said they dont know what to do about it and that they cant replace it

    and yonex said they shouldnt be like that they should be able to sort it out

  4. #21
    Regular Member Sketchy's Avatar
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    Talk to Yonex again. Give them the shop's name and contact number, and get them to do something about it - it's their responsibility. If the shop's not cooperating it's probably going to be a pretty long drawn out process though.

    Try and get the phone number of someone at Yonex - I always find it much quicker and easier to get a problem fixed if you're talking to someone rather than just emailing. Be forceful, but not rude - annoying the customer service guys isn't going to get you anywhere.

  5. #22
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    how do i get a phone number of someone at yonex?

    yeh i gave them the shops name but not the contact number lol

    im 16 have no idea what to say lol

  6. #23
    Regular Member Sketchy's Avatar
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    According to Google: 02087 429777 (Outer London)
    They might well just ask you to use email anyway, but it's worth a try (the number is not on their website, so I guess they don't really want people calling it). If you have to email, then email.

  7. #24
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    It is unlikely that a racquet will become less flexible because modern graphite racquets' stiffness will not change. This is true even with cheap graphite racquets.
    You may want to ask some players to test out your AT700 LTD with another similar AT700 LTD and see if they look the same and have the same stiffness. BTW, AT700 is a very stiff racquet insofar as the materials used in making the racquet are concerned, but it's shaft is not as stiff as AT900 although they are of comparable materials stiffness. This is because AT700 LTD has a longer shaft, which means it will bend more even if the shaft is made from materials stiffer than those used to make the shorter shaft of the AT900.
    To be frank, your claim sounds hard to believe.

  8. #25
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    By the way Tango - I know this is a bit off topic but what contact adress did you use?

    Also , How long have you had your racket for , Yonex probably won't offer you a trade/refund if you have had the racket for a long time.

  9. #26
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    i used my own contact address, and ice had just over half a year

  10. #27
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    Try ur best to keep ur rackets in room temperatures..

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