Yonex sent me a replacement racquet!

Discussion in 'Badminton Rackets / Equipment' started by Silent_Ninja, Aug 14, 2009.

  1. Silent_Ninja

    Silent_Ninja Regular Member

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    Since Yonex is the No.1 brand in badminton, with relatively little competition and its heavy over-pricing, I never thought it was likely that after I sent back my completely bent and broken AT600, I would get a replacement. But fortunately, I was wrong. :)

    Bizzarely, this is what happened to my AT600 after playing a backhand block:



    So I sent it back rather skeptically for a replacement. After a week later I was called back to the shop and was greeted with this:

    [​IMG]


    I am pleased at Yonex's surprisingly generous customer service! I wonder if this is a one-off? :D
     

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    #1 Silent_Ninja, Aug 14, 2009
    Last edited by a moderator: Aug 14, 2009
  2. Deathsticks

    Deathsticks Regular Member

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    so you sent it to yonex and they called a local shop to give to a replacement?
     
    #2 Deathsticks, Aug 14, 2009
  3. Silent_Ninja

    Silent_Ninja Regular Member

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    Well I sent it back to a Yonex authorised dealer where I bought it from and they sent it back to "Yonex HQ". :)
     
    #3 Silent_Ninja, Aug 14, 2009
  4. Deathsticks

    Deathsticks Regular Member

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    how long have you had the at600?
    this is like the first time i ever heard this happen lol
     
    #4 Deathsticks, Aug 14, 2009
  5. Silent_Ninja

    Silent_Ninja Regular Member

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    erm something like 6 months? :)
     
    #5 Silent_Ninja, Aug 14, 2009
  6. Blitzzards

    Blitzzards Regular Member

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    Congratulations! I guess your previous AT600 must have had some manufacturer's defect. The damage break is just shocking, considering you didn't have much of a high tension string on the frame.
     
    #6 Blitzzards, Aug 14, 2009
  7. warlock110

    warlock110 Regular Member

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    yonex makes so much money off these racket, they can get you 10 and still make profit :)
     
    #7 warlock110, Aug 14, 2009
  8. pchospital

    pchospital Regular Member

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    Must give double up to the shop who go all out to assist u to claim warranty.
    As as i understood from a sports shop, it all depends on the dealer's effort to assist us to forward the claim:D
    Rather surprise u are able to get a replacement so quick for just after a week:)
    I personally always support buying originals than clones:)
    This incident may indicate we should buy original and buy from a shop like the one he bought from whom will give the superb after sales service :)
    Thumbs up:D
     
    #8 pchospital, Aug 14, 2009
    Last edited: Aug 14, 2009
  9. LouisW

    LouisW Regular Member

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    I think it is caused by a mis-hit ! Or you have a clash with another racquet ?
     
    #9 LouisW, Aug 14, 2009
  10. warlock110

    warlock110 Regular Member

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    if the shop is your friend, then it's easy, other wise the process is pretty long and tedious. Shop has more money/power than individuals for this kindda stuff.
     
    #10 warlock110, Aug 14, 2009
  11. ignatius95

    ignatius95 Regular Member

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    I went to claim my NanoSpeed 9900 just today, my racket just bent and snapped in the middle of it...:crying:...I hope Yonex is going to get me a replacement....:(
     
    #11 ignatius95, Aug 15, 2009
  12. wristworks

    wristworks Regular Member

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    Speaking of which, does the warranty for a genuine Yonex racquet vary from place to place?
     
    #12 wristworks, Aug 15, 2009
  13. warlock110

    warlock110 Regular Member

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    For the US i think it's 1 year, however alot of people reported up to 3 no question asked. We pay premium for yonex rackets here in the US though, the top models are 200-250 each.
     
    #13 warlock110, Aug 15, 2009
  14. MusclePower100

    MusclePower100 Regular Member

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    oh what US is 1 year. man Canada is a rip off we only have a 6 month warrenty and we pay around 200 to 300 for the top models.
     
    #14 MusclePower100, Aug 15, 2009

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