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  1. #18
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    It sounds like they are trying to get out of doing the warranty claim for you. While they may not be an authorized dealer I don't think it's actually illegal, against the laws of Canada, to sell SP rackets.

  2. #19
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    Quote Originally Posted by druss View Post
    It sounds like they are trying to get out of doing the warranty claim for you. While they may not be an authorized dealer I don't think it's actually illegal, against the laws of Canada, to sell SP rackets.
    It is against yonex policy to sell rackets that are not of the code from the country (I think the only exception is if the company is selling JP coded rackets as well as their code )
    E.g UK shop selling UK coded rackets can also sell JP ones aswell (at leastthis is what MBS do ) although they have SP/IP coded rackets and JP ones aswell

  3. #20
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    Not if you are the biggest dealer of the country. For example, SD Badminton supply sell CD coded racquet and come with CAN warranty. Depend on how much business you do with Yonex for how much you can get away.

  4. #21
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    Quote Originally Posted by LD rules! View Post
    It is against yonex policy to sell rackets that are not of the code from the country (I think the only exception is if the company is selling JP coded rackets as well as their code )
    E.g UK shop selling UK coded rackets can also sell JP ones aswell (at leastthis is what MBS do ) although they have SP/IP coded rackets and JP ones aswell
    We've already covered the fact that they aren't a Yonex authorixed dealer. The fact remains that those are Yonex rules. What I stated was that it was not illegal to sell the rackets.

  5. #22
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    Quote Originally Posted by silentheart View Post
    Not if you are the biggest dealer of the country. For example, SD Badminton supply sell CD coded racquet and come with CAN warranty. Depend on how much business you do with Yonex for how much you can get away.
    Also just to add. There are exceptions if Yonex sends the incorrect coded rackets by accident to the country. Instead of sending it back, Yonex will simply tell them to sell it. The warrenty will be valid and covered by the country it was sent to.

    For instance, the authorized dealer over here has recieved US, JP and CD coded rackets in the past. Rackets are covered by Yonex Canada.

    Another different exception is if Yonex needed to divert overstock. For instance, Yonex USA had sent to the authorized dealer here a bunch of NS9K(s) when it first came out. Once again, racket warrenty is covered by Yonex Canada.
    Last edited by Matt; 11-08-2009 at 01:12 PM.

  6. #23
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    on US coded rackets inadvertently ending up in canada, i wonder if silentheart was involved in packing up the orders....hehehe
    Last edited by cooler; 11-08-2009 at 03:13 PM.

  7. #24
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    Quote Originally Posted by cooler View Post
    on US coded rackets inadvertently ending up in canada, i wonder if silentheart was involved in packing up the orders....hehehe
    Accusation will not get you anywhere fast...

  8. #25
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    Quote Originally Posted by Matt View Post
    For instance, the authorized dealer over here has recieved US, JP and CD coded rackets in the past. Rackets are covered by Yonex Canada.
    Sorry, that should be CP coded racket.

  9. #26
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    wow... didnt know highend yonex racquets were made in china... at least thats what i saw from mandarin's site lol...

  10. #27
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    Quote Originally Posted by quik_silver View Post
    wow... didnt know highend yonex racquets were made in china... at least thats what i saw from mandarin's site lol...
    There has been quite a lot of talk about this issue but this I think is a dumb mistake on Mandarin's part lol

  11. #28
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    Is it a paint crack or actual frame crack? And how many tension do you string because the tension of your string makes a lot of difference. I have a friend who cracked 2 racquets last week his NS 9000S and Carbonex 10 both 25 l/bs
    (and it was on the 13th of Friday bad luck... o.O)

  12. #29
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    Here is the issue. If you bought a racquet through a authorized dealer, even if the hair line crack is just paint, YY will replace it. So, the lessen is, make sure you get it from authorized dealer.

  13. #30
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    Default Raquet got back

    well,

    Mandrain called me couple days ago and told me that my racket got shipped back and that it was not replaced. However, the funny thing is that when I got the letter that they showed me, it said that they only E-mailed a photo to them and that the photo alone told them that the racket wasn't a manufacture defect.

    Upon questioning them on the point, they told me that they tried to save me time and took a photography. They did return my shipping cost though. However, when the guy who took the photograph came to talk to me, he pointed to a completely different paint chip caused by a clash. It has no crack and is only a light paint chip. They then told me to bring the racket back on another day and that they will take a photo of the right crack.

    Funny Experience.

  14. #31
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    O and it took them 6 weeks or so to E-mail that photo

  15. #32
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    Quote Originally Posted by Jason08Leafs View Post
    O and it took them 6 weeks or so to E-mail that photo
    Sounds like they are just being lazy and wasiting your time.

    I had a CD racket that needed to be warranted. I brought it to the authorized dealer and it took about 2 weeks time to process and the end result is recieving a new one from Yonex Canada.
    Last edited by Matt; 01-27-2010 at 03:11 PM.

  16. #33
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    Wow dude, this Mandarin company looks soooo sketchy! They are clearly trying to take your money and time. I suggest never going back to them for anything, I sure am not going there to buy things. I feel sorry for you, the Arc 10 is a really nice racket and it is pretty much my dream racket, but I hope everything goes well for you.

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