ICanBook.com.sg stinks

**Ben_minton** · 02-11-2010, 01:47 AM

Hi
I just use the below link to feedback/complain to SSC about the icanbook...
http://www.ssc.gov.sg/publish/Corpor.../feedback.html

It takes me a few mins to write a short message describing my encounter with icanbbok (slow, freq hang...). I hope can each of you will take a few mins to write in to SSC if u yet to do so. Hopefully SSC will take some constructive actions by kicking the 3rd party butt

I fill in my full detail in SSC feedback, including my hp in acse they wish to talk to me, the I shall add more chilly

ben

**deepblue88** · 02-11-2010, 02:13 AM

Originally Posted by Ben_minton

Hi
I just use the below link to feedback/complain to SSC about the icanbook...
http://www.ssc.gov.sg/publish/Corpor.../feedback.html

It takes me a few mins to write a short message describing my encounter with icanbbok (slow, freq hang...). I hope can each of you will take a few mins to write in to SSC if u yet to do so. Hopefully SSC will take some constructive actions by kicking the 3rd party butt

I fill in my full detail in SSC feedback, including my hp in acse they wish to talk to me, the I shall add more chilly

ben

They will never call you, if you want to talk to them call 6500-5399 (SSC HQ)

**Benny Fan** · 02-11-2010, 02:25 AM

Originally Posted by deepblue88

They will never call you, if you want to talk to them call 6500-5399 (SSC HQ)

helo,
wan to join my cck tuesday morning badminton session

**pramilainc** · 02-24-2010, 07:32 PM

omg! someone at icanbook actually had the sense to sort the booking history in descending order!

they are learning!!! .... very slowly...

now only if they could fix the 1001 other problems and not make the website slow down to a crawl at 7am...

**perfectionist** · 03-02-2010, 08:18 AM

Originally Posted by Ben_minton

Hi
I just use the below link to feedback/complain to SSC about the icanbook...
http://www.ssc.gov.sg/publish/Corpor.../feedback.html

It takes me a few mins to write a short message describing my encounter with icanbbok (slow, freq hang...). I hope can each of you will take a few mins to write in to SSC if u yet to do so. Hopefully SSC will take some constructive actions by kicking the 3rd party butt

I fill in my full detail in SSC feedback, including my hp in acse they wish to talk to me, the I shall add more chilly

ben

YES! I totally agree with Ben. PLEASE everyone if possible just take a few minutes. It is totally horrible,....slow, preference settings not activated, not user friendly (e.g. booking select different location, date and time also auto change - not practical), payment repeatedly, etc. Help you will also help everyone. Cheers!

**fyitmd** · 03-14-2010, 12:55 AM

Lately had really bad experence with this "ICannotBook" system, it always hang and forever wait. I had ever spend a hour on the system yet without any booking being done. I son comment that they should change the slogan "The latest booking system in town" as "The latest lousy system always let me down". The suvery question is a joke, the designer no need to learn from the public to develope such system, the fundamental is not there! Should go back to school to learn!

**perfectionist** · 03-16-2010, 07:46 PM

Originally Posted by fyitmd

Lately had really bad experence with this "ICannotBook" system, it always hang and forever wait. I had ever spend a hour on the system yet without any booking being done. I son comment that they should change the slogan "The latest booking system in town" as "The latest lousy system always let me down". The suvery question is a joke, the designer no need to learn from the public to develope such system, the fundamental is not there! Should go back to school to learn!

Pls give your feedback at SSC website. Don't just display your frustration here. Just do it!

**Sealman** · 04-01-2010, 05:36 AM

Why do we need to book the School hall courts 3 days in advance when this does not apply to the booking of sports halls?

**extremenanopowe** · 04-01-2010, 08:34 AM

Good question. Ask the project manager of ssc.
Hope no scalable issue in the future.

**ExtremeCentral** · 04-11-2010, 01:23 AM

Had a frustrating time trying to book thru onePA since 10pm yesterday till this morning because of the ever problematic Portal Application Error. So I tried booking via icanbook.

At first there were available slots for Queenstown Secondary School Hall between 3-7pm for 25Apr2010. When I clicked on the available time slots to book, the system gave me an error message saying something like "Last day booking quota exceeded". 25Apr is 2weeks from now; how can it be "last day"? Such a silly error!

I phoned Technical Support and told the lady who picked up about the error. She viewed the same time slots but her side didnt show those errors, just certain time slots taken up. Told me to log out, close browser and try again. I did as what she told me to. This time round, all slots are booked. Also told her that i usually book using advanced search. She told me to use basic search. So when i use basic search, all results still showed as fully booked. But her side showed as available. Strange!

She told me to do Print Screen of the resulting search. I did that and emailed to Technical Support. They are now trying to find out whats really wrong.

**extremenanopowe** · 04-11-2010, 01:29 AM

there's a saying, you pay peanuts, you get monkeys.
Last time I had the same problem. I didn't know it can do cc booking? They said cannot at that time.

**ExtremeCentral** · 04-11-2010, 02:04 AM

I book CC via onePA and not via icanbook. Although one can book CC via icanbook but the system still requires onePA login to book.

I just phoned Technical Support of icanbook to tell them about the earlier problem i had. The Customer Service guy I spoke to explain to me the policy of 14day advanced booking, that we can only book "1court 2hr" (only 2slots) if doing 14day advance booking. We can book more than 2slots if doing <14day advance booking. And as a consequence of my 2slots quota being reached, I cannot book anymore new slots. All slots appear to me as "fully booked", which is silly because they could have shown me a message that my quota have been reached and so cannot continue to book.

So that explains why I am getting problems which we dont understand.

**blindaim** · 04-11-2010, 08:25 PM

how long does it take to register as a user for Icanbook?

i register for 2 month already ,
it say will be pending for approval.
yet no reply from them.

**psychophant** · 04-11-2010, 08:29 PM

Originally Posted by blindaim

how long does it take to register as a user for Icanbook?

i register for 2 month already ,
it say will be pending for approval.
yet no reply from them.

you need to submit a scanned copy of your NRIC for verification before you get approval.

mine was approved within a day after sending the document.

**angchor** · 04-11-2010, 08:46 PM

Originally Posted by psychophant

you need to submit a scanned copy of your NRIC for verification before you get approval.

mine was approved within a day after sending the document.

Wah, now SSC function like Ah Long, must see IC 1st.

**psychophant** · 04-11-2010, 10:43 PM

Originally Posted by angchor

Wah, now SSC function like Ah Long, must see IC 1st.

i think the purpose is to prevent some folks from creating multiple accounts to hog all the slots. but then again, you can always use other ppl's ICs to register.

of course the existing system prevents ALOT of slot-hoggers, unlike the previous system.

**blindaim** · 04-11-2010, 10:59 PM

wa liao , still have to sent copy of ic.
i think serve no purpose. i also can photocopy other people ic.
just make sure visa payment is same as reg acc name.
using Singpass more better.
realli make ppl mafan.