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Thread: ICanBook.com.sg stinks
04-16-2010, 01:41 AM #86
04-23-2010, 09:38 AM #87
04-23-2010, 06:52 PM #88
04-23-2010, 06:54 PM #89
Server down i think
04-23-2010, 07:01 PM #90
It seems like they are going to revamp the whole system. Hopefully.
04-23-2010, 07:08 PM #91
I am confuse liao! i cant into the website ... empty handed
04-23-2010, 07:09 PM #92
let's go back to sleep Zach....
04-23-2010, 07:12 PM #93
i want to know what happen? Juggie , please enlighten me ... u have the same problem?
04-23-2010, 07:18 PM #94
yup, same thing..i really have no idea also,Don't know if going to SH and book the courts can?
04-23-2010, 08:22 PM #95
any luck yet? site got hacked? Must be some disgruntled employees?
04-23-2010, 08:38 PM #96
the website is resumed. u can proceed to book now.
04-23-2010, 11:50 PM #97
still can't pay.
Boy, I wonder if the CEO or SSC boss knows this?
Do they have proactive monitoring tools? Webvision? or is this a white elephant?
Anyone close to the ssc boss?
the tech said it happen after midnight, from my posting above it wasn't. It was 9:38PM. So he must be trying hard to cover his ass. . Someone is not working for sure....
04-24-2010, 12:37 AM #98
04-24-2010, 01:44 AM #99
Funny leh.... as of now, I still can't. See the notice here? Lousy....
04-26-2010, 12:14 PM #100
Their help desk was pretty helpful when I called, they guided me through step-by-step and told me politely there were some problems with the system configurations and their team was working to fix them.
Guess they must have had enough complaints, give them a break guys..
So far i could complete my bookings pretty smoothly, much faster than few months before, so i really think they are doing a lot of things.. let's get our fingers crossed and hope for a better system.
04-26-2010, 09:01 PM #101
04-28-2010, 09:04 AM #102
This is their explanation. But I notice the site was down on Friday evening. I wonder where they get 2am?
Thank you for taking the time in sharing your thoughts with us. We do apologise for any inconvenience caused.
The problem you experienced was due to a misconfiguration between the domain’s name and its physical address, commonly known as the IP address.
This took place on Saturday, 24 April 2010 at 2am. Nonetheless, ICanBook services were still accessible during that time and we have been guiding guests facing such problem via our helpdesk.
The technical correction was done on the same day at 7am from IMSPL. However, the change may only come into effect slightly later, after verification from the Internet Service Providers (ISPs).
In addition, a workaround solution was also put in palce at 9am the same day. This has assisted guests by redirecting access from the incorrect web server back to ICanBook web server. With the exception of online payment through eNETS, guests were able to perform login and bookings. For bookings made during this period, payments can still be made with cash over counters at any of SSC's facilities. For the affected bookings, we also have extended the slot release time to 48 hours so that guests can have more time to do payments at their convenience. The issue has been fully resolved on Sunday, 25 April 2010 at 5am.
Please be assured that the team is committed to ensuring the smooth operation of the system. We have been monitoring the system closely since then, and will take any necessary steps to prevent such incidents from happening again, including using automated monitoring tools.
Once again we apologize for the inconvenience caused.