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  1. #103
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    The problem you experienced was due to a misconfiguration between the domainís name and its physical address, commonly known as the IP address.
    In short, we switched IP address. Most likely, they use the same environment for test/dev/live system.

    However, the change may only come into effect slightly later, after verification from the Internet Service Providers (ISPs).
    DNS propagation. They should set the TTL value to few seconds before they make the changes to IPs. The default value is normally 14400 seconds.

    This has assisted guests by redirecting access from the incorrect web server back to ICanBook web server.
    They are contradicting themselves. How could they redirect a web server while DNS has not fully propagated yet.



  2. #104
    Regular Member extremenanopowe's Avatar
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    told u something is not right. Lol

  3. #105
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    tis morning doing booking ....... can u see anything wrong ?




  4. #106
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    I have the same problem, what can we do?????????

    They are not hearing us loud enough........

  5. #107
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    i just feedbacked to
    csr@icanbook.com.sg

  6. #108
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    this thread is still alive

  7. #109
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    If It's the holding time you're referring to, then I guess there is no mistake as they have currently revised it back to 1 hour instead of the previous 28 hours. Cheers =)

  8. #110
    Regular Member extremenanopowe's Avatar
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    hope they can put an option to book it permanently; in case the payment gateway hangs.

  9. #111
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    Your this problem could have be so if visa cad is not under new system.
    It so far works well for us

  10. #112
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    Please check icanbook website and u will see

    NOTICE TO ALL GUESTS

    UPGRADING OF BANKS' SECURITY SYSTEM
    Please be informed that a new security safeguard is being implemented by banks to provide another level of authentication for online transactions with credit-cards, as mandated by Monetary Authority of Singapore (MAS). For 3-D Secure sites such as eNETS which ICanBook is using for the credit-card payment mode, you will be prompted to enter an OTP (One time Password) to authenticate the transaction. As such, we advise that you update your contact details with your credit-card issuing banks as the OTP will be sent to the cardholders, usually via SMS.

    Please check with your respective credit-card issuing banks for more information on this procedure.

    Date: 7 Oct 2010 by ICanBook Operation Centre

  11. #113
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    I think onePA should adopt IcanBook way of fully blocking slots when someone books (for a short period of 15min) until payment is made. The current system do not block the slots until one gets into the payment gateway.

  12. #114
    Regular Member extremenanopowe's Avatar
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    Anyone having problems lately? I tried 3 credit cards but unsuccessful. My gosh.. I am in debt... damn... Frustrating.. wasted my sleep...

  13. #115
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    Dear Hirer,

    The slot release time for following booking has been extended to 28 hours due to failed payment in eNETS:

    ICanBook Ref No. : XXXXXXXXXXXX


    Please arrange to make payment before the slot release time expires. Should you have any queries, you may contact our hotline at 68482077 or send us an email at csr@icanbook.com.sg.

    Thank you.

    Best regards,

    ICanBook



  14. #116
    Regular Member extremenanopowe's Avatar
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    Is it true that robots software can be used to book this system? I can't get them on saturdays in tampines. Anyone can help me to install this software? tks.

  15. #117
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    wat talking u ?

    catch no ball.

  16. #118
    Regular Member extremenanopowe's Avatar
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    you not a techie la... go sleep la.

    I mean I am trying to book tampines twice. I saw it green and selected them. But still cannot pay saying that it is booked. Something must be locking it.

    Anyone have similar problem?

    I know there are simulation software that can do auto bookings. Does this work on icanbook? I also want to use it. Thanks.

  17. #119
    Regular Member extremenanopowe's Avatar
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    booking payment unsuccessful again. wasted 30 minutes of my sleep time. Communication problem from the operator. Why can't they just extend booking for 24 hrs after a few 'failed' tries? Frustrating.

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