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Thread: Yonex Warranty? :(
02-07-2010, 06:06 PM #1
Yonex Warranty? :(
A few weeks ago I got my friend to order me an Arcsaber 5 online, It just arrived four days ago and I only got to use it twice..
I got myself into a very bad clash and my poor Arc 5 snapped at 5/7 o'clock.
So I was wondering;
Does Yonex have some sort of warranty or policy that can help me replace this?
- Bought it for about $170 Canadian Dollars.
- Cone Code is 161192US
- Not sure from what site my friend ordered it from - working on finding this out.
I'd really appreciate it if anyone could help me out. I've been browsing through these forums for some time now and I know many of you have good knowledge to point me in the right direction.
- Thanks in advance
02-07-2010, 07:08 PM #2
If it was from a clash then no, Yonex will not replace your racket.
02-07-2010, 07:28 PM #3
really? in a single clash it broke?
02-07-2010, 07:46 PM #4
02-07-2010, 08:22 PM #5
02-07-2010, 08:25 PM #6
sorry buddy, yonex (and most other manufacturer's) warranties only cover manufacturing defects (ie. it breaks when stringing at low tensions <24 lbs). Does not cover negligence (it fell, it clashed, you sat on it).
02-07-2010, 09:29 PM #7
The "My dog ate it" excuse doesn't work here either
02-07-2010, 09:37 PM #8
02-07-2010, 10:21 PM #9
02-08-2010, 04:52 AM #10
there's no harm in trying for a claim, usually yonex in north america is my sympathetic than in asia.
02-08-2010, 07:38 AM #11
I appreciate the help everyone.
Can anyone tell me how to contact Yonex USA/Canada?
I just got the racket, so the sooner the better. =(
02-08-2010, 08:32 AM #12
Last edited by Matt; 02-08-2010 at 08:37 AM.
02-08-2010, 08:38 AM #13
02-08-2010, 09:04 AM #14
A while ago, I dropped by a store and saw a broken racket. I happen to ask the people what happened, then I was told that someone (some of us happen to know who this person is), wanted to warrenty their racket and tried to explain that the racket broke by itself. Looking at the racket, it was obviously been clashed and it was broken in two spots. Honestly, the people who work ther and work for Yonex are not silly not to notice this. End result is, this person getting a letter from Yonex letter regarding the void of warrenty.
Last edited by Matt; 02-08-2010 at 09:08 AM.
02-08-2010, 09:15 AM #15
See if you can get a replacement racket at lower than retail cost. Definitely do not lie about what happened. It's an insult to the intelligence of the people involved to say it "broke by itself" when it is very clear that it broke from misuse (clashing with another racket).
02-08-2010, 09:52 AM #16
02-08-2010, 10:07 AM #17
Last edited by Matt; 02-08-2010 at 10:12 AM.
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