Which manufacturer offers a replacement for overtensioned frames? Sounds like Chris did you a huge favour. Bs12 4u to bs12 3u, not exactly the hugest leap between racquets. 'Waiting patiently' and you chose to give the bag away and not mention it. Credibility pretty low right now. Maybe you should take your warranty claims to that other shop in future. I am not put off ordering from Chris in the future.