E-Link Sports, Singapore, Chris Aw

jameslinux said:
Which manufacturer would send back a different and chipped racket as a replacement?
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Which manufacturer offers a replacement for overtensioned frames? Sounds like Chris did you a huge favour. Bs12 4u to bs12 3u, not exactly the hugest leap between racquets.
'Waiting patiently' and you chose to give the bag away and not mention it. Credibility pretty low right now. Maybe you should take your warranty claims to that other shop in future.

I am not put off ordering from Chris in the future.
 
Okay, quick post. I was going to do a long-winded story but don't really have time.

So nearly 3 weeks ago, I ordered a TK Onigiri New from E-Link. They were very easy to deal with, payment was straightforward, email replies were prompt.

However, upon receiving the racket here in Australia, I was shocked to find it NOT in a carboard box. I've ordered dozens of rackets from overseas - especially in the early days of my playing because Yonex and Carlton were the only brands available here in Australia - and they've always been sent in a box.

Anyway, you know what I'm going to say next. I opened the paper wrapping and the racket was snapped.

Long story short, I sent the broken one back in a box, and they shipped me a new racket back in the same box.

Although they took some convincing, Chris and his team did a much better job packing the racket this time, and the new one arrived safely.

----

As far as I'm concerned (and E-Link, please take note) the Gold Standard in dealing with overseas customers and shipping rackets is RKEP Eric. I've lost track of the amount of rackets I've bought from Eric, and he always send you a photo of you goods, they ALWAYS come in a cardboard box, and they ALWAYS arrive safely.

So would I buy a racket from E-Link again? Yes, but take my advice and INSIST on it being sent in a cardboard box. It's insane not to.
 
Has anyone experienced shipping issues coming into Canada? Ordered a racquet on January 11th, and it still hasn't came yet. It has arrived in Canada on February 19th, I was thinking probably customs but it's been quite awhile.
 
Exert said:
I've tried calling my post office, and Canada posts helpline, they're unable to do anything about it unfortunately.


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Seems like a case of your customs or post office side having a cock up more than the seller..

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Just went this noon since there were so many reviews about this shop and it's near me. Bought 2 victor rackets on clearance since I'm not a pro player just playing leisurely.

Initially he asked me to come back tomorrow however after chatting more he and his Wife began to warm up more. Nice friendly couple who gave me many advices but I have yet to test out on the workmanship and rackets as Victor is a totally new brand to me.

Finally decided on two rackets and chosen the string Color and grips. When collecting however the Color and wrong grip was installed on the rackets. Decided to stay with it.
 
ive been to this shop since i live in the north. its not the best customer service. i went in speaking english and the man (im assuming its chris) looked at me with a black face. the wife seemed slightly friendlier.

i asked my friend and he also said he went once and didnt go back because he didnt feel welcome / they were quite cold to him. usually businesses will be friendly to customers no? standard practice. but i guess SG SME customer service esp in retail has a LOOONNG way to go. cannot compete with our neighbours in SEA. dont even mention JP.
 
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